Top EU Chatbot Development Firms Breaking into the US Market

In recent years, European tech firms have increasingly made waves across the Atlantic, tapping into the expansive and lucrative US market. According to a 2024 report by Statista, over 32% of European software development companies have established a physical or operational presence in North America, and chatbot development is at the forefront of this trend. The growing demand for AI-driven customer support, automation, and conversational commerce has opened new doors for EU-based firms offering sophisticated chatbot solutions.

Here, we explore the top EU chatbot development companies that are successfully breaking into the US market, setting new benchmarks in conversational AI, and redefining customer experiences across industries.

1. CHI Software (Ukraine)

CHI Software is a standout leader in the realm of chatbot and AI development, with a fast-growing footprint in the US market. With over 17 years in the tech industry, CHI Software combines deep domain expertise with cutting-edge technologies to deliver intelligent digital assistants and enterprise-grade AI chatbot development services.

The company’s chatbot solutions span various industries, including finance, healthcare, logistics, and eCommerce. Their proprietary frameworks and integrations with natural language processing (NLP) systems, such as Dialogflow, IBM Watson, and Microsoft Bot Framework, enable them to develop multilingual and omnichannel bots tailored to specific business needs.

CHI Software’s recent expansion to the US includes strategic partnerships and successful deployments for clients seeking 24/7 intelligent support, user engagement, and workflow automation.

2. BotsCrew (Ukraine)

Another Ukrainian firm making significant strides is BotsCrew, known for its user-focused chatbot solutions and strong presence in healthtech and travel. Founded in 2016, the company offers a full-cycle chatbot development service, from ideation and design to training and support.

BotsCrew has successfully collaborated with US-based clients such as Virgin and Samsung Next, creating bots that handle thousands of customer queries daily. Their specialization in HIPAA-compliant healthcare bots has made them a preferred vendor in the US medical sector.

BotsCrew’s strength lies in its focus on custom solutions that blend AI and human-like conversation, coupled with analytics-driven insights that enhance user interaction.

3. Mindsay (France)

Based in Paris, Mindsay has carved out a niche in the travel and customer service sectors. Recently acquired by Laiye, a global automation leader, Mindsay is accelerating its US market expansion with powerful chatbot and workflow automation solutions.

The platform enables companies to automate up to 70% of customer support requests, integrating smoothly with CRMs, ERPs, and ticketing systems. Mindsay’s bots can be deployed on websites, mobile apps, WhatsApp, and even SMS, offering a consistent multichannel experience.

Their partnerships with American travel giants and airport service providers underline their growing influence in the US.

4. EBM (Germany)

EBM, short for Enterprise Bot Management, is a German company focused on large-scale enterprise solutions. Their AI-powered chatbots are used by global insurance firms, banks, and logistics companies. EBM’s primary offering is its modular chatbot platform, which supports voice, text, and hybrid interfaces.

Their expansion to the US includes integration partnerships with Salesforce and ServiceNow, providing enterprise clients with seamless AI enhancements to their existing workflows.

One of EBM’s key differentiators is its compliance with strict EU and US data privacy laws, making it a secure choice for clients handling sensitive customer information.

5. Teneo by Artificial Solutions (Sweden/Spain)

Artificial Solutions is the creator of Teneo, a conversational AI platform designed for enterprise-grade deployments. With offices in Stockholm, Barcelona, and Chicago, the company has long had its eyes on the US market.

Teneo allows businesses to develop, deploy, and manage AI chatbots capable of understanding complex queries, switching contexts, and handling multilingual conversations. Teneo bots are known for their conversational depth and scalability.

Their presence in the US has been solidified through strategic partnerships with telecom, banking, and automotive companies looking to enhance their digital customer service offerings.

6. Cognigy (Germany)

Cognigy is one of Europe’s fastest-growing conversational AI companies. Headquartered in Düsseldorf with a growing presence in the US, Cognigy offers a low-code platform that empowers enterprises to build and manage advanced AI chatbots and voicebots.

Cognigy.AI is used by companies such as Lufthansa, Bosch, and Toyota to automate customer support and internal operations. Its seamless integration with platforms like Twilio, AWS, and Azure has made it a go-to for US firms seeking flexible and robust AI solutions.

Their recent round of funding and the opening of a new US office underline their ambition and commitment to serving American enterprises.

7. Boost.ai (Norway)

Boost.ai, headquartered in Stavanger, Norway, specializes in scalable AI-powered virtual agents for large enterprises. Their US expansion strategy focuses on banks, insurance companies, and government agencies looking to automate high-volume customer interactions.

Boost.ai’s proprietary NLP engine enables bots to understand nuanced queries with high precision. They’ve recently inked deals with US credit unions and regional banks, helping them deflect call center volume and reduce operational costs.

Boost.ai also prides itself on offering white-glove onboarding and optimization services, ensuring a smooth transition for US clients new to AI chatbot technology.

8. BotXO (Denmark)

BotXO, now part of LivePerson, is a Danish conversational AI startup that focuses on rapid deployment and easy maintenance of chatbot solutions. Their US entry has been facilitated through integration with LivePerson’s enterprise conversational cloud platform.

BotXO’s strengths lie in the automation of eCommerce and customer service scenarios, including abandoned cart recovery, FAQ handling, and proactive customer engagement.

With a strong focus on user intent recognition and real-time analytics, BotXO is making waves among mid-market eCommerce firms in the US.

Conclusion

The US market remains a beacon of opportunity for European chatbot development firms. As demand for AI-driven customer service and conversational experiences continues to soar, EU companies bring to the table a unique blend of engineering excellence, compliance discipline, and design innovation. From Ukraine to Norway, these firms are not only breaking into the US market—they’re reshaping it.