Asus Fix for 5700 XT Strix: Blaming AMD for Their Mistake

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Asus Fix for 5700 XT Strix: Blaming AMD for Their Mistake

Table of Contents

  1. Introduction
  2. Initial Review of the RX 5700 XT Strix Graphics Card
  3. The Design Flaw and Operating Temperatures
  4. Discovering the Design Flaw
  5. The Fix: Increasing Mounting Pressure
  6. Involvement with Asus and Acknowledgement of the Issue
  7. Slow Process of Providing New Screws
  8. Performance Improvement with the Updated Screws
  9. Asus's Handling of the Situation and Blaming AMD
  10. Comparison with Other Manufacturers
  11. Asus's Lack of Validation and testing
  12. Average Performance of the Strix 5700 XT
  13. Design Flaws in Mounting the Heatsink
  14. Criticism of Asus's Handling of the Issue
  15. Conclusion

👉 The Troubled Asus RX 5700 XT Strix Graphics Card: A Deep Dive into the Design Flaw

The Asus RX 5700 XT Strix graphics card was released with much fanfare, promising impressive operating temperatures and near-silent fan speeds. However, not all reviewers shared the same experience. This article delves into the initial review of the graphics card, the design flaw that caused high temperatures, and the subsequent response from Asus to fix the issue.

Introduction

The Asus RX 5700 XT Strix graphics card was hailed as a high-performance GPU, capable of delivering exceptional gaming experiences. However, upon its release, it became apparent that not all units were living up to their expectations. In this article, we explore the journey of the Troubled Asus RX 5700 XT Strix graphics card, analyzing the design flaw that led to high operating temperatures, and the steps taken by Asus to rectify the issue.

Initial Review of the RX 5700 XT Strix Graphics Card

When the RX 5700 XT Strix graphics card was released, many reviewers praised its performance and claimed impressive operating temperatures and near-silent fan speeds. However, this was not the case for all users. Upon receiving the graphics card, disappointment set in as it failed to meet the expected performance levels. The card's temperature peaked at 77 degrees, running hotter than the reported temperatures of other media outlets.

The Design Flaw and Operating Temperatures

Investigating the discrepancies in operating temperatures, some users discovered a design flaw in the Asus RX 5700 XT Strix graphics card. The screws used to attach the heatsink to the card were not properly securing it, resulting in higher temperatures. The flaw was particularly evident when the card was mounted horizontally in a computer case, as opposed to the vertical orientation used in most test beds.

Discovering the Design Flaw

Months after the initial review, the operating temperatures of the Strix 5700 XT worsened, with the card peaking at a scorching 86 degrees. It became apparent that the thermal pads had lost their grip, causing the heatsink to droop away from the PCB. It was at this point that a YouTube video exposing the design flaw gained significant attention, receiving over 100,000 views in a short period.

The Fix: Increasing Mounting Pressure

Following the discovery of the design flaw, steps were taken to rectify the issue. The mounting pressure was increased by adding plastic washers to the GPU screws and replacing the VRM screws with shorter M2 screws. This solution proved effective, resulting in a 13-degree drop in peak operating temperature. However, Asus deemed this method too risky due to the potential risk of cracking the GPU die.

Involvement with Asus and Acknowledgement of the Issue

Upon the release of the fix video, Asus reached out to the YouTuber to address the issue. The extent of the design flaw was confirmed when it was revealed that 100% of all Strix cards sold suffered from the same flaw. Asus acknowledged the thermal issue and committed to providing customers with new screws to address the problem.

Slow Process of Providing New Screws

Although Asus acknowledged the issue and promised to rectify it, the process of providing new screws was slow. The occurrence of a certain virus affected the production and availability of the required screws, causing delays in resolving the issue for customers. Nevertheless, Asus took steps to ensure that the Strix 5700 XT owners would receive the necessary replacement screws to fix the design flaw.

Performance Improvement with the Updated Screws

With the updated screws, the Strix 5700 XT saw a performance improvement. The peak GPU temperature dropped to 72 degrees, providing a better operating range for the card. While this improvement was not as significant as the initial fix, it did prevent the card from progressively getting hotter over time.

Asus's Handling of the Situation and Blaming AMD

Throughout the entire process, Asus's handling of the situation has been met with criticism. Instead of taking full responsibility for the design flaw, Asus attempted to place the blame on AMD, claiming that they had followed AMD's design guidelines for mounting pressure. This move was seen as an outright lie and a poor attempt to deflect blame from their own shortcomings.

Comparison with Other Manufacturers

The design flaw in the Asus RX 5700 XT Strix graphics card raised questions about how other manufacturers managed to mount their coolers correctly. Companies like MSI, Gigabyte, and PowerColor successfully mounted large coolers without facing the same issues. This comparison further highlighted Asus's lack of proper validation and testing, indicating that they rushed the release of the Strix series without adequate measures in place.

Asus's Lack of Validation and Testing

The lack of proper validation and testing has been a significant factor in the design flaw of the Asus RX 5700 XT Strix graphics card. Asus's failure to mount the coolers correctly and test them in real-life scenarios has led to dissatisfied customers and a tarnished reputation. It is crucial for companies to own up to their mistakes and take responsibility to regain the trust of their customers.

Average Performance of the Strix 5700 XT

Even with the design flaw addressed, the Asus RX 5700 XT Strix graphics card still falls short in terms of performance. Compared to other 5700 XT models from different manufacturers, the Strix model remains an average performer. This underperformance is disappointing, considering that the Strix is the biggest, heaviest, and most expensive variant of the 5700 XT.

Design Flaws in Mounting the Heatsink

The design flaws primarily revolve around the mounting of the heatsink on the Asus RX 5700 XT Strix graphics card. The placement of the mounting hardware, which applies pressure asymmetrically, results in a lack of flush connection with the GPU die. This leads to reduced heat dissipation and compromises the overall performance and thermal management of the graphics card.

Criticism of Asus's Handling of the Issue

Asus's handling of the design flaw issue has been widely criticized. From initially ignoring the problem to blaming AMD, Asus's actions have cast doubt on their commitment to consumer satisfaction. Rather than admitting their mistake and taking full responsibility, Asus's attempts to shift blame have further damaged their reputation in the eyes of the gaming community.

Conclusion

The Troubled Asus RX 5700 XT Strix graphics card serves as a cautionary tale for hardware manufacturers. Asus's mishandling of the design flaw and subsequent blame-shifting has created distrust among consumers. While steps have been taken to rectify the issue, the damage has already been done. It is crucial for companies to prioritize thorough validation and testing to ensure high-quality products that live up to their promises.

Highlights

  • The Asus RX 5700 XT Strix graphics card suffered from a design flaw that led to high operating temperatures.
  • Asus initially ignored the issue until a YouTube video exposed the problem and garnered significant attention.
  • Steps were taken to increase the mounting pressure and resolve the design flaw.
  • Asus acknowledged the issue and promised to provide customers with new screws for the graphics card.
  • Asus attempted to blame AMD for the design flaw, which was met with criticism and seen as a deflection of responsibility.
  • The performance of the Strix 5700 XT remained average even after fixing the design flaw.

FAQs

Q: How did Asus handle the design flaw in the RX 5700 XT Strix graphics card? A: Asus initially ignored the issue but later acknowledged it and promised to provide customers with new screws to address the design flaw.

Q: Did the fix solve the high operating temperatures of the Strix 5700 XT? A: While the fix provided some improvement, the operational temperatures remained average compared to other 5700 XT models.

Q: Did other manufacturers face similar design flaws with their graphics cards? A: No, other manufacturers such as MSI, Gigabyte, and PowerColor managed to mount their coolers correctly without facing the same issues as Asus.

Q: How has Asus's handling of the situation affected their reputation? A: Asus's attempts to shift blame and lack of accountability have damaged their reputation among consumers and the gaming community.

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