Intercom VS Rivet

$29 per seat/mo (billed annually) + $0.99 per Fin resolution

Includes Fin AI Agent, Messenger, Shared Inbox and Ticketing system, Pre-built reports, Public Help Center

$85 per seat/mo (billed annually) + $0.99 per Fin resolution

Every Essential feature, plus: Multiple team Inboxes, Workflows automation builder, Round robin assignment, Private and multilingual Help Center, Includes 20 free Lite seats

$132 per seat/mo (billed annually) + $0.99 per Fin resolution

Every Advanced feature, plus: SSO & identity management, HIPAA support, Service level agreements (SLAs), Multibrand Messenger / Help Center, Includes 50 free Lite seats

$0.99 per Fin resolution (50 resolutions per month minimum)

Use Fin with your current helpdesk including Zendesk, Salesforce, and more.

$29 per agent/mo (billed annually)

Increase agent efficiency with a personal AI assistant in the inbox. Free to use in 10 tickets or conversations per agent/mo.

$99 /mo

Advanced in-app and outbound support features including Posts, Checklists, Product Tours, Surveys, and Series campaign builder. Includes 500 Messages Sent/mo

$0 per month

For prototyping and small projects. Includes 100,000 Awake Actor Hours per month, a $5 compute limit, 1 vCPU maximum, 5GB storage, 5 million writes, 200 million reads, 100GB egress, and community support.

From $20 per month plus usage

For scaling applications. Includes 400,000 Awake Actor Hours, up to 8 vCPUs, 25 billion reads, 50 million writes, 5GB storage, 1TB egress, and email support.

From $200 per month plus usage

For growing teams and businesses. Includes 400,000 Awake Actor Hours, up to 8 vCPUs, 25 billion reads, 50 million writes, 5GB storage, 1TB egress, MFA, and Slack support.

Custom pricing

Self-hosted enterprise features including an Actor control plane, FoundationDB persistence, multi-tenant cloud layers, backups, point-in-time recovery, forking, ACLs, advanced analytics, OpenTelemetry, alerting configurations, Kubernetes manifests, air-gapped deployments, priority support, SLAs, and compliance hardening guidance.

Metered

Beyond plan allowances: $0.05 per 1,000 Awake Actor Hours, $0.40 per GB-month of state storage, $0.20 per million reads, $1 per million writes, $0.15 per GB of egress, and compute from $0.0000330 per vCPU-second plus $0.0000029 per GiB-second.