“how to cancel candy ai subscription”

Asked August 12 2024 2 answers
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Best answer

To cancel your Candy AI subscription, follow these steps:

Step-by-Step Guide

  1. Log into Your Account

    • Visit the Candy AI website and log in with your account credentials.
  2. Navigate to Subscription Settings

    • Go to "My Profile" at the top right corner.
    • Select "Settings" from the dropdown menu.
  3. Find the Cancel Option

    • Scroll down until you see the "Change Plan" section.
    • Click on "Cancel Subscription."
  4. Confirm Cancellation

    • Follow the prompts to confirm your cancellation.
    • You should see a "(canceled)" tag next to your plan once the cancellation is complete.

Alternative Methods

If you encounter issues canceling your subscription through the website, you can try the following methods:

  1. Contact Support

    • Send a message to Candy AI support via the "Contact Us" page on their website, explaining that you want to cancel your subscription.
    • Alternatively, email their support team directly.
  2. Use Discord

    • Join the Candy AI Discord channel.
    • Scroll down to the "Contact-us" section.
    • Open a new ticket and request the cancellation of your subscription.

Important Notes

  • Confirmation: Ensure you receive a confirmation email or message verifying that your subscription has been canceled.
  • Billing Cycle: Your subscription remains active until the end of the current billing cycle, even after cancellation.
  • Refunds: If you are within 24 hours of subscribing and have not used more than 20 tokens, you may be eligible for a refund.

By following these steps, you can smoothly cancel your Candy AI subscription and avoid any further charges.

Answered August 12 2024 by Toolify

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To cancel your Candy AI subscription, the process varies depending on how you subscribed (via mobile app or website). Here’s a concise guide:

If Subscribed via Mobile App (iOS or Android):

  1. iOS Users:

    • Open Settings on your device.
    • Tap on your Apple ID at the top.
    • Select Subscriptions.
    • Find and select your Candy AI subscription.
    • Tap Cancel Subscription.
  2. Android Users:

    • Open the Google Play Store.
    • Tap on the Menu icon (three horizontal lines).
    • Select Subscriptions.
    • Find your Candy AI subscription and tap Cancel.

If Subscribed via the Website:

  1. Check your email for a confirmation message from Candy AI.
  2. Click on the link provided in that email to manage your subscription.
  3. If you don’t receive the email, ensure it’s not in your spam folder.
  4. If issues persist, you may need to submit a support request:
    • Tap on the three dots icon in the app.
    • Select Support.
    • Tap on the three horizontal lines icon.
    • Choose Submit a request and select Billing/c.ai+ Issues.

Additional Tips:

  • Make sure to cancel at least 24 hours before your next billing cycle to avoid being charged for the next period.
  • If you encounter problems, consider reaching out to Candy AI support for assistance.

Answered August 12 2024 by Toolify

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