Transforming Workflows with ChatGPT and JIRA Connector

Table of Contents

1. Introduction
2. Background
3. Automating Multilingual Support Using UiPath
4. Part 1: Using Open AI and Jira Connector to Respond in Any Language
   • 4.1 Using Open AI
   • 4.2 Using Jira Connector
5. Part 2: Responding in the Same Language when the Jira Ticket Gets Updated
   • 5.1 Creating a New Project in UiPath Studio Web
   • 5.2 Setting Up Event-Based Automation
   • 5.3 Configuring the Trigger
   • 5.4 Retrieving the Jira ID
   • 5.5 Fetching Comments for the Jira ID
   • 5.6 Fetching Data from the Database
   • 5.7 Setting Email Language
   • 5.8 Getting the Latest Comment
   • 5.9 Generating Text Completion from Open AI
   • 5.10 Sending Email to the User
6. Conclusion

Automating Multilingual Support Using UiPath

In this video series, we will explore the automation of multilingual support using UiPath. In the previous video, we learned how to respond to customers in any language by using Open AI and the Jira connector. We also saw how to Create a Jira ticket using UiPath Studio web. In this Second part of the series, we will focus on responding to users in the same language when the Jira ticket gets updated.

Part 1: Using Open AI and Jira Connector to Respond in Any Language

Before diving into the second part, let's briefly Recap what we covered in the first part. We explored the use of Open AI to generate language-specific responses to customer inquiries. We also leveraged the Jira connector to create a ticket in Jira, capturing customer queries for further processing. If You haven't watched the first part yet, I highly recommend starting there to familiarize yourself with the concepts.

4.1 Using Open AI

In the previous video, we demonstrated how to use Open AI to generate responses in any language. Open AI provides a powerful language model that can help automate multilingual support.

4.2 Using Jira Connector

We also explored the integration of Jira connector in UiPath to create a Jira ticket. This allows us to capture customer queries and track them within the Jira platform for efficient resolution.

Part 2: Responding in the Same Language when the Jira Ticket Gets Updated

Now, let's move on to the second part of this video series. In this part, we will learn how to respond to users in the same language when the Jira ticket gets updated.

5.1 Creating a New Project in UiPath Studio Web

To begin, we will create a new project in UiPath Studio web. This project will serve as the foundation for our automation.

5.2 Setting Up Event-Based Automation

Next, we will set up event-based automation, ensuring that our automation is triggered when a specific event occurs. This will allow us to respond in real-time when the Jira ticket is updated.

5.3 Configuring the Trigger

In this step, we will configure the trigger for our automation. We will specify that our automation should be triggered when the Jira ticket is updated. This way, we can capture the necessary information to respond to the user.

5.4 Retrieving the Jira ID

Once the trigger is set up, we will retrieve the Jira ID associated with the updated ticket. This ID will be used to fetch Relevant information and comments related to the ticket.

5.5 Fetching Comments for the Jira ID

To provide a comprehensive response to the user, we will fetch all the comments associated with the Jira ID. This will give us the Context and history of the issue, enabling us to deliver an informed reply.

5.6 Fetching Data from the Database

In this step, we will fetch additional data from the database. This data will complement the information retrieved from Jira and allow us to personalize our response further.

5.7 Setting Email Language

Based on the retrieved data, we will set the email language. This ensures that our response is tailored to the user's preferred language, enhancing the user experience.

5.8 Getting the Latest Comment

To provide up-to-date information to the user, we will extract the latest comment from the list of comments associated with the Jira ID. This comment will serve as the basis for our response.

5.9 Generating Text Completion from Open AI

Using Open AI, we will generate a text completion based on the latest comment. This will help us formulate a response that is both accurate and contextually relevant.

5.10 Sending Email to the User

Finally, we will use the send email activity to send the response to the user. The email will contain the generated text, crafted in the user's preferred language, ensuring clear and effective communication.

With the completion of these steps, we have successfully automated the process of responding to users in the same language when the Jira ticket gets updated. This streamlined approach not only saves time but also improves the overall customer experience.

Conclusion

In this video series, we explored the automation of multilingual support using UiPath. We learned how to respond to customer inquiries in any language and automate the creation of Jira tickets. We also delved into the second part of the series, where we focused on responding in the same language when the Jira ticket gets updated. By leveraging the power of Open AI and UiPath Studio web, we can enhance the efficiency and effectiveness of multilingual support.