ChatIn VS Hiver
Compare ChatIn VS Hiver, what is the difference between ChatIn and Hiver?
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Summarize
ChatIn summarize
Transform your customer support with ChatIn's AI-powered multi-agent system. Automate responses, reduce support costs, and provide 24/7 assistance to your customers.
ChatIn Landing Page
Hiver summarize
Hiver Landing Page
Compare Details
ChatIn details
| Categories | AI Customer Service, AI Chatbot, AI Agent, AI Sales Assistant, AI Assistant |
| ChatIn Website | https://chatin.support?utm_source=toolify |
| Added Time | August 25 2025 |
| ChatIn Pricing | -- |
Hiver details
| Categories | AI Customer Service, AI Chatbot |
| Hiver Website | https://hiverhq.com?utm_source=toolify |
| Added Time | June 24 2026 |
| Hiver Pricing | -- |
Comparison of usage
How to use ChatIn?
Users can set up ChatIn rapidly, especially with its seamless Shopify integration, by syncing their product catalog with one click, customizing their brand voice, and integrating their store. Once configured, the AI assistant automatically engages with customers, answers inquiries, provides intelligent product recommendations, handles support requests, and can seamlessly escalate complex issues to human agents when necessary.
How to use Hiver?
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Compare Pros between ChatIn and Hiver
Core features of ChatIn
- AI-powered multi-agent system for sales and support
- 24/7 automated customer assistance
- Intelligent product discovery and recommendations
- Smart human escalation for complex issues
- Omni-channel integration (Shopify, WhatsApp, Facebook, etc.)
- Data-driven insights and analytics
Core features of Hiver
- AI Agents: Most AI in customer support software handles the requests it has seen before. It leaves untouched the ones that are too specific, too cross-functional, or too dependent on external systems to fit a standard pattern. Hiver AI Agents handle those. They independently resolve complex customer conversations end to end, pulling context from multiple systems, executing multi-step workflows, and making judgment calls based on account-specific information. When a request exceeds what an AI Agent can resolve, it hands off the full context to a human so nothing gets repeated and nothing gets lost.
- AI Autopilot: Before an agent opens a ticket, Autopilot has already done the groundwork. It categorises incoming conversations, detects customer sentiment, triggers the right workflows, and assigns to the right support agent. By the time an agent steps in, the ticket is ready to work.
- AI Copilot: Once an agent is in a conversation, Copilot works alongside them. It surfaces relevant context from past interactions and company knowledge, drafts replies based on the full conversation history, and reviews responses for tone and completeness before they go out. For global teams, it handles translation across languages without breaking the flow.
- AI QA: Most teams review a small sample of conversations and make quality decisions based on incomplete data. AI QA changes that. Every agent response is automatically audited against quality parameters you define such as tone, accuracy, completeness, process adherence. Managers get a consistent, data-driven view of where quality is strong, where it is slipping, and which agents need coaching.
- AI Insights: Support leaders spend a lot of time pulling reports to understand what is happening across their operation. AI Insights does that continuously in the background. It surfaces what customers are asking about most, where sentiment is trending, which workflows are creating bottlenecks, and where knowledge gaps are driving repeat escalations. The result is a live view of the operation that tells you where to focus, without anyone having to go looking for it.
Compare Use Cases
Use cases for ChatIn
- Automating customer support inquiries and providing instant answers 24/7.
- Boosting sales and conversions through intelligent product recommendations and guided shopping experiences.
- Reducing customer service response times and operational costs.
- Efficiently handling common questions and support requests.
- Seamlessly escalating complex customer issues to human agents.
- Monitoring and optimizing customer service strategy with real-time analytics.
- Providing consistent customer support across various digital platforms.
Use cases for Hiver
- Customer service
- AI email management
- Ticketing
Different Plan between ChatIn and Hiver
ChatIn
Free
25 Tickets / month, Basic AI Model Intelligence, Unlimited Conversation History, Widget Customization, Avatar Customization, AI Response Customization, AI Tone Presets, Unlimited Product & Collection Sync, Shopify Only Channel Support, Email Only Escalation Channels, Self-onboarding, Standard Analytics & Statistics, Multi-language AI Support, Sales Assistant Features, Support Features, Web & Mobile Chat, Business Voice & Tone Setup, 24/7 AI Availability, Availability Hours Setup, 10 Knowledge Base (Docs), Text File Upload Formats, Advanced Security (SLA, SSO).
$49.00/mo
150 Tickets / month, $0.75 Ticket overage price, Advanced AI Model Intelligence, Unlimited Conversation History, Widget Customization, Avatar Customization, AI Response Customization, Remove 'Powered by' badge, AI Tone Presets, Unlimited Product & Collection Sync, Shopify Only Channel Support, Email, Slack, Discord Escalation Channels, Self + Supported Onboarding, Standard Analytics & Statistics, Multi-language AI Support, Sales Assistant Features, Support Features, Web & Mobile Chat, Business Voice & Tone Setup, 24/7 AI Availability, Availability Hours Setup, 25 Knowledge Base (Docs), Text, PDF File Upload Formats, Advanced Security (SLA, SSO).
$149.00/mo
500 Tickets / month, $0.50 Ticket overage price, Premium AI Model Intelligence, Unlimited Conversation History, Widget Customization, Avatar Customization, AI Response Customization, Remove 'Powered by' badge, AI Tone Presets, Unlimited Product & Collection Sync, Omni-channel Support (Shopify + Social Media), Email, Slack, Discord Escalation Channels, Priority Support Onboarding, Standard + Export Analytics & Statistics, Multi-language AI Support, Sales Assistant Features, Support Features, Web & Mobile Chat, Business Voice & Tone Setup, 24/7 AI Availability, Availability Hours Setup, 100 Knowledge Base (Docs), Text, PDF File Upload Formats, API Access, Basic Automation & Workflows, Advanced Security (SLA, SSO).
$299.00/mo
1200 Tickets / month, $0.40 Ticket overage price, Premium AI Model Intelligence, Unlimited Conversation History, Widget Customization, Avatar Customization, AI Response Customization, Remove 'Powered by' badge, AI Tone Presets, Unlimited Product & Collection Sync, Omni-channel Support (Shopify + Social Media), Email, Slack, Discord Escalation Channels, Dedicated Manager Onboarding, Standard + Export Analytics & Statistics, Multi-language AI Support, Sales Assistant Features, Support Features, Web & Mobile Chat, Business Voice & Tone Setup, 24/7 AI Availability, Availability Hours Setup, 250 Knowledge Base (Docs), Text, PDF, URL Crawling File Upload Formats, API Access, Advanced Automation & Workflows, Advanced Security (SLA, SSO).
Hiver
$25 /user/month
Ideal for small teams to deliver effortless, multi-channel support.
$55 /user/month
For teams looking transform their support with advanced features
$85 /user/month
For teams looking transform their support with advanced features
ChatIn's traffic
ChatIn is the one with 1.1K monthly visits and 00:00:06 Avg.visit duration. ChatIn has a Page per visit of 2.02 and a bounce rate of 37.44%.
Visit Over Time
| Monthly Visits | 1.1K |
| Avg·visit Duration | 00:00:06 |
| Page per Visit | 2.02 |
| Bounce Rate | 37.44% |
Hiver's traffic
Hiver is the one with 194.2K monthly visits and 00:03:49 Avg.visit duration. Hiver has a Page per visit of 10.81 and a bounce rate of 39.85%.
Visit Over Time
| Monthly Visits | 194.2K |
| Avg·visit Duration | 00:03:49 |
| Page per Visit | 10.81 |
| Bounce Rate | 39.85% |
Geography
The top 2 countries/regions for ChatIn are:India 58.82%, Italy 41.18%
Top 2 Countries/regions
 | 58.82% |
 | 41.18% |
Geography
The top 5 countries/regions for Hiver are:United States 57.70%, India 4.29%, United Kingdom 2.90%, Mongolia 1.61%, Philippines 1.32%
Top 5 Countries/regions
 | 57.70% |
| 4.29% |
 | 2.90% |
 | 1.61% |
 | 1.32% |
Traffic Sources
The 6 main sources of traffic to ChatIn are:Mail 0, vs_sourcesGenAi 0, Direct 0, vs_sourcesAffiliate 0, Referrals 0, vs_sourcesDisplayAds 0, vs_sourcesSearchPaid 0, vs_sourcesSocialPaid 0, vs_sourcesSearchOrganic 0, vs_sourcesSocialOrganic 0
Mail | 0 |
vs_sourcesGenAi | 0 |
Direct | 0 |
vs_sourcesAffiliate | 0 |
Referrals | 0 |
vs_sourcesDisplayAds | 0 |
vs_sourcesSearchPaid | 0 |
vs_sourcesSocialPaid | 0 |
vs_sourcesSearchOrganic | 0 |
vs_sourcesSocialOrganic | 0 |
Traffic Sources
The 6 main sources of traffic to Hiver are:Direct 68.90%, vs_sourcesSearchOrganic 16.52%, vs_sourcesSocialOrganic 4.64%, Mail 4.45%, Referrals 2.81%, vs_sourcesSearchPaid 0.91%, vs_sourcesDisplayAds 0.84%, vs_sourcesAffiliate 0.68%, vs_sourcesGenAi 0.26%, vs_sourcesSocialPaid 0.00%
Direct | 68.90% |
vs_sourcesSearchOrganic | 16.52% |
vs_sourcesSocialOrganic | 4.64% |
Mail | 4.45% |
Referrals | 2.81% |
vs_sourcesSearchPaid | 0.91% |
vs_sourcesDisplayAds | 0.84% |
vs_sourcesAffiliate | 0.68% |
vs_sourcesGenAi | 0.26% |
vs_sourcesSocialPaid | 0.00% |
Which is better: ChatIn or Hiver?
Hiver might be a bit more popular than ChatIn.As you can see, ChatIn has 1.1K monthly visits, while Hiver has 194.2K monthly visits. So more people choose Hiver. So the odds are that people will recommend Hiver more on social platforms.
ChatIn has an Avg.visit duration of 00:00:06, while Hiver has an Avg.visit duration of 00:03:49. Also, ChatIn has a page per visit of 2.02 and a Bounce Rate of 37.44%. Hiver has a page per visit of 10.81 and a Bounce Rate of 39.85%.
The main users of ChatIn are India, Italy, with the following distribution: 58.82%, 41.18%.
The main users of Hiver are United States, India, United Kingdom, Mongolia, Philippines, with the following distribution: 57.70%, 4.29%, 2.90%, 1.61%, 1.32%.
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