Cohere.io VS Hiver
Compare Cohere.io VS Hiver, what is the difference between Cohere.io and Hiver?
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Summarize
Cohere.io summarize
See and control your users’ screens, with zero setup. Resolve issues faster than ever before, protect and grow revenue, and make customers fall in love with your product
Cohere.io Landing Page
Hiver summarize
Hiver Landing Page
Compare Details
Cohere.io details
| Categories | AI Customer Service, AI Chatbot, Large Language Models (LLMs), AI Response Generator, AI Assistant, AI Knowledge Management, AI Productivity Tools, AI Workflow |
| Cohere.io Website | https://cohere.io?utm_source=toolify |
| Added Time | March 07 2023 |
| Cohere.io Pricing | Paid plans |
Hiver details
| Categories | AI Customer Service, AI Chatbot |
| Hiver Website | https://hiverhq.com?utm_source=toolify |
| Added Time | June 24 2026 |
| Hiver Pricing | -- |
Comparison of usage
How to use Cohere.io?
Cohere.io can be used by connecting it to your existing service desk. It allows agents to visually guide customers, automate responses using AI trained on your support resources, and identify trends to improve support content.
How to use Hiver?
Sorry, there are no data
Compare Pros between Cohere.io and Hiver
Core features of Cohere.io
- Cobrowsing for real-time visual guidance
- AI-powered automation for ticket resolution
- Personalized answers across multiple channels
- Knowledge extraction from past conversations
- Advanced analytics for identifying customer trends
- Integration with existing CX platforms
Core features of Hiver
- AI Agents: Most AI in customer support software handles the requests it has seen before. It leaves untouched the ones that are too specific, too cross-functional, or too dependent on external systems to fit a standard pattern. Hiver AI Agents handle those. They independently resolve complex customer conversations end to end, pulling context from multiple systems, executing multi-step workflows, and making judgment calls based on account-specific information. When a request exceeds what an AI Agent can resolve, it hands off the full context to a human so nothing gets repeated and nothing gets lost.
- AI Autopilot: Before an agent opens a ticket, Autopilot has already done the groundwork. It categorises incoming conversations, detects customer sentiment, triggers the right workflows, and assigns to the right support agent. By the time an agent steps in, the ticket is ready to work.
- AI Copilot: Once an agent is in a conversation, Copilot works alongside them. It surfaces relevant context from past interactions and company knowledge, drafts replies based on the full conversation history, and reviews responses for tone and completeness before they go out. For global teams, it handles translation across languages without breaking the flow.
- AI QA: Most teams review a small sample of conversations and make quality decisions based on incomplete data. AI QA changes that. Every agent response is automatically audited against quality parameters you define such as tone, accuracy, completeness, process adherence. Managers get a consistent, data-driven view of where quality is strong, where it is slipping, and which agents need coaching.
- AI Insights: Support leaders spend a lot of time pulling reports to understand what is happening across their operation. AI Insights does that continuously in the background. It surfaces what customers are asking about most, where sentiment is trending, which workflows are creating bottlenecks, and where knowledge gaps are driving repeat escalations. The result is a live view of the operation that tells you where to focus, without anyone having to go looking for it.
Compare Use Cases
Use cases for Cohere.io
- Automating up to 60% of customer support tickets
- Doubling self-serve resolutions
- Launching personalized support across web and mobile
- Scaling CX efficiency and customer loyalty
- Delivering faster, 24/7 service
Use cases for Hiver
- Customer service
- AI email management
- Ticketing
Different Plan between Cohere.io and Hiver
Cohere.io
Sorry, there are no data
Hiver
$25 /user/month
Ideal for small teams to deliver effortless, multi-channel support.
$55 /user/month
For teams looking transform their support with advanced features
$85 /user/month
For teams looking transform their support with advanced features
Compare Pricing
Cohere.io Pricing
starts at $39.0 per month
Hiver Pricing
Sorry, there are no data
Cohere.io's traffic
Cohere.io is the one with 5.8K monthly visits and 00:00:08 Avg.visit duration. Cohere.io has a Page per visit of 1.68 and a bounce rate of 42.66%.
Visit Over Time
| Monthly Visits | 5.8K |
| Avg·visit Duration | 00:00:08 |
| Page per Visit | 1.68 |
| Bounce Rate | 42.66% |
Hiver's traffic
Hiver is the one with 154.3K monthly visits and 00:06:58 Avg.visit duration. Hiver has a Page per visit of 10.77 and a bounce rate of 37.82%.
Visit Over Time
| Monthly Visits | 154.3K |
| Avg·visit Duration | 00:06:58 |
| Page per Visit | 10.77 |
| Bounce Rate | 37.82% |
Geography
The top 5 countries/regions for Cohere.io are:United States 74.07%, India 11.40%, United Kingdom 7.31%, Canada 5.16%, Romania 2.06%
Top 5 Countries/regions
 | 74.07% |
 | 11.40% |
 | 7.31% |
 | 5.16% |
 | 2.06% |
Geography
The top 5 countries/regions for Hiver are:United States 48.34%, India 4.80%, Finland 2.68%, Vietnam 2.02%, Germany 1.78%
Top 5 Countries/regions
| 48.34% |
| 4.80% |
 | 2.68% |
 | 2.02% |
 | 1.78% |
Traffic Sources
The 6 main sources of traffic to Cohere.io are:Mail 0, vs_sourcesGenAi 0, Direct 0, vs_sourcesAffiliate 0, Referrals 0, vs_sourcesDisplayAds 0, vs_sourcesSearchPaid 0, vs_sourcesSocialPaid 0, vs_sourcesSearchOrganic 0, vs_sourcesSocialOrganic 0
Mail | 0 |
vs_sourcesGenAi | 0 |
Direct | 0 |
vs_sourcesAffiliate | 0 |
Referrals | 0 |
vs_sourcesDisplayAds | 0 |
vs_sourcesSearchPaid | 0 |
vs_sourcesSocialPaid | 0 |
vs_sourcesSearchOrganic | 0 |
vs_sourcesSocialOrganic | 0 |
Traffic Sources
The 6 main sources of traffic to Hiver are:Direct 54.07%, vs_sourcesSearchOrganic 19.98%, Mail 8.09%, vs_sourcesSocialOrganic 6.50%, Referrals 4.01%, vs_sourcesDisplayAds 2.73%, vs_sourcesSearchPaid 2.52%, vs_sourcesGenAi 1.56%, vs_sourcesAffiliate 0.54%, vs_sourcesSocialPaid 0.00%
Direct | 54.07% |
vs_sourcesSearchOrganic | 19.98% |
Mail | 8.09% |
vs_sourcesSocialOrganic | 6.50% |
Referrals | 4.01% |
vs_sourcesDisplayAds | 2.73% |
vs_sourcesSearchPaid | 2.52% |
vs_sourcesGenAi | 1.56% |
vs_sourcesAffiliate | 0.54% |
vs_sourcesSocialPaid | 0.00% |
Which is better: Cohere.io or Hiver?
Hiver might be a bit more popular than Cohere.io.As you can see, Cohere.io has 5.8K monthly visits, while Hiver has 154.3K monthly visits. So more people choose Hiver. So the odds are that people will recommend Hiver more on social platforms.
Cohere.io has an Avg.visit duration of 00:00:08, while Hiver has an Avg.visit duration of 00:06:58. Also, Cohere.io has a page per visit of 1.68 and a Bounce Rate of 42.66%. Hiver has a page per visit of 10.77 and a Bounce Rate of 37.82%.
The main users of Cohere.io are United States, India, United Kingdom, Canada, Romania, with the following distribution: 74.07%, 11.40%, 7.31%, 5.16%, 2.06%.
The main users of Hiver are United States, India, Finland, Vietnam, Germany, with the following distribution: 48.34%, 4.80%, 2.68%, 2.02%, 1.78%.
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