Desku VS Hiver
Compare Desku VS Hiver, what is the difference between Desku and Hiver?
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Summarize
Desku summarize
Transform your business with Desku's AI-enhanced automations! Collaborate effortlessly with shared inboxes, and turn one-time visitors into repeat customers with WhatsApp integration. Experience the future of Customer Support & Customer Experience with Desku!
Desku Landing Page
Hiver summarize
Hiver Landing Page
Compare Details
Desku details
| Categories | AI Customer Service, AI Chatbot, AI Assistant, AI Knowledge Base, AI Agent |
| Desku Website | https://desku.io?utm_source=toolify |
| Added Time | May 26 2023 |
| Desku Pricing | -- |
Hiver details
| Categories | AI Customer Service, AI Chatbot |
| Hiver Website | https://hiverhq.com?utm_source=toolify |
| Added Time | June 24 2026 |
| Hiver Pricing | -- |
Comparison of usage
How to use Desku?
Desku centralizes customer interactions into a unified inbox. Use the AI chatbot to automate responses, manage tickets, create a knowledge base, and integrate with various e-commerce platforms and messaging channels.
How to use Hiver?
Sorry, there are no data
Compare Pros between Desku and Hiver
Core features of Desku
- AI Chatbot (EVA)
- Shared Inbox
- Knowledge Base
- Ticketing System
- Workflow Automations
- Live Chat
- Omnichannel Support
Core features of Hiver
- AI Agents: Most AI in customer support software handles the requests it has seen before. It leaves untouched the ones that are too specific, too cross-functional, or too dependent on external systems to fit a standard pattern. Hiver AI Agents handle those. They independently resolve complex customer conversations end to end, pulling context from multiple systems, executing multi-step workflows, and making judgment calls based on account-specific information. When a request exceeds what an AI Agent can resolve, it hands off the full context to a human so nothing gets repeated and nothing gets lost.
- AI Autopilot: Before an agent opens a ticket, Autopilot has already done the groundwork. It categorises incoming conversations, detects customer sentiment, triggers the right workflows, and assigns to the right support agent. By the time an agent steps in, the ticket is ready to work.
- AI Copilot: Once an agent is in a conversation, Copilot works alongside them. It surfaces relevant context from past interactions and company knowledge, drafts replies based on the full conversation history, and reviews responses for tone and completeness before they go out. For global teams, it handles translation across languages without breaking the flow.
- AI QA: Most teams review a small sample of conversations and make quality decisions based on incomplete data. AI QA changes that. Every agent response is automatically audited against quality parameters you define such as tone, accuracy, completeness, process adherence. Managers get a consistent, data-driven view of where quality is strong, where it is slipping, and which agents need coaching.
- AI Insights: Support leaders spend a lot of time pulling reports to understand what is happening across their operation. AI Insights does that continuously in the background. It surfaces what customers are asking about most, where sentiment is trending, which workflows are creating bottlenecks, and where knowledge gaps are driving repeat escalations. The result is a live view of the operation that tells you where to focus, without anyone having to go looking for it.
Compare Use Cases
Use cases for Desku
- Automating pre-sales FAQs with a no-code AI chatbot.
- Providing 24/7 customer support.
- Managing customer conversations from multiple channels in one place.
- Reducing email volume by automating responses to common queries.
- Building a knowledge base for customer self-service.
- Integrating with e-commerce platforms like Shopify and WooCommerce.
Use cases for Hiver
- Customer service
- AI email management
- Ticketing
Different Plan between Desku and Hiver
Desku
$19 /Per user per month
Perfect for Startups
$39 /Per user per month
Perfect for Small Team
$59 /Per user per month
Perfect for Business
Hiver
$25 /user/month
Ideal for small teams to deliver effortless, multi-channel support.
$55 /user/month
For teams looking transform their support with advanced features
$85 /user/month
For teams looking transform their support with advanced features
Desku's traffic
Desku is the one with 3.9K monthly visits and 00:00:08 Avg.visit duration. Desku has a Page per visit of 1.48 and a bounce rate of 38.76%.
Visit Over Time
| Monthly Visits | 3.9K |
| Avg·visit Duration | 00:00:08 |
| Page per Visit | 1.48 |
| Bounce Rate | 38.76% |
Hiver's traffic
Hiver is the one with 154.3K monthly visits and 00:06:58 Avg.visit duration. Hiver has a Page per visit of 10.77 and a bounce rate of 37.82%.
Visit Over Time
| Monthly Visits | 154.3K |
| Avg·visit Duration | 00:06:58 |
| Page per Visit | 10.77 |
| Bounce Rate | 37.82% |
Geography
The top 5 countries/regions for Desku are:India 54.66%, Indonesia 19.36%, United States 10.77%, Malaysia 5.91%, United Kingdom 5.37%
Top 5 Countries/regions
 | 54.66% |
 | 19.36% |
 | 10.77% |
 | 5.91% |
 | 5.37% |
Geography
The top 5 countries/regions for Hiver are:United States 48.34%, India 4.80%, Finland 2.68%, Vietnam 2.02%, Germany 1.78%
Top 5 Countries/regions
| 48.34% |
| 4.80% |
 | 2.68% |
 | 2.02% |
 | 1.78% |
Traffic Sources
The 6 main sources of traffic to Desku are:Mail 0, vs_sourcesGenAi 0, Direct 0, vs_sourcesAffiliate 0, Referrals 0, vs_sourcesDisplayAds 0, vs_sourcesSearchPaid 0, vs_sourcesSocialPaid 0, vs_sourcesSearchOrganic 0, vs_sourcesSocialOrganic 0
Mail | 0 |
vs_sourcesGenAi | 0 |
Direct | 0 |
vs_sourcesAffiliate | 0 |
Referrals | 0 |
vs_sourcesDisplayAds | 0 |
vs_sourcesSearchPaid | 0 |
vs_sourcesSocialPaid | 0 |
vs_sourcesSearchOrganic | 0 |
vs_sourcesSocialOrganic | 0 |
Traffic Sources
The 6 main sources of traffic to Hiver are:Direct 54.07%, vs_sourcesSearchOrganic 19.98%, Mail 8.09%, vs_sourcesSocialOrganic 6.50%, Referrals 4.01%, vs_sourcesDisplayAds 2.73%, vs_sourcesSearchPaid 2.52%, vs_sourcesGenAi 1.56%, vs_sourcesAffiliate 0.54%, vs_sourcesSocialPaid 0.00%
Direct | 54.07% |
vs_sourcesSearchOrganic | 19.98% |
Mail | 8.09% |
vs_sourcesSocialOrganic | 6.50% |
Referrals | 4.01% |
vs_sourcesDisplayAds | 2.73% |
vs_sourcesSearchPaid | 2.52% |
vs_sourcesGenAi | 1.56% |
vs_sourcesAffiliate | 0.54% |
vs_sourcesSocialPaid | 0.00% |
Which is better: Desku or Hiver?
Hiver might be a bit more popular than Desku.As you can see, Desku has 3.9K monthly visits, while Hiver has 154.3K monthly visits. So more people choose Hiver. So the odds are that people will recommend Hiver more on social platforms.
Desku has an Avg.visit duration of 00:00:08, while Hiver has an Avg.visit duration of 00:06:58. Also, Desku has a page per visit of 1.48 and a Bounce Rate of 38.76%. Hiver has a page per visit of 10.77 and a Bounce Rate of 37.82%.
The main users of Desku are India, Indonesia, United States, Malaysia, United Kingdom, with the following distribution: 54.66%, 19.36%, 10.77%, 5.91%, 5.37%.
The main users of Hiver are United States, India, Finland, Vietnam, Germany, with the following distribution: 48.34%, 4.80%, 2.68%, 2.02%, 1.78%.
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