Desku VS Talki
Compare Desku VS Talki, what is the difference between Desku and Talki?
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Summarize
Desku summarize
Transform your business with Desku's AI-enhanced automations! Collaborate effortlessly with shared inboxes, and turn one-time visitors into repeat customers with WhatsApp integration. Experience the future of Customer Support & Customer Experience with Desku!
Desku Landing Page
Talki summarize
Talki is the B2B customer support platform built for gaming and fintech. Native Telegram bridge, full payment profile context, and macro automation. Resolve tickets in under 3 minutes.
Talki Landing Page
Compare Details
Desku details
| Categories | AI Customer Service, AI Chatbot, AI Assistant, AI Knowledge Base, AI Agent |
| Desku Website | https://desku.io?utm_source=toolify |
| Added Time | May 26 2023 |
| Desku Pricing | -- |
Talki details
| Categories | AI Customer Service, AI Agent, AI Chatbot, AI Assistant, AI Knowledge Base |
| Talki Website | https://talki.tech?utm_source=toolify |
| Added Time | August 26 2026 |
| Talki Pricing | -- |
Comparison of usage
How to use Desku?
Desku centralizes customer interactions into a unified inbox. Use the AI chatbot to automate responses, manage tickets, create a knowledge base, and integrate with various e-commerce platforms and messaging channels.
How to use Talki?
Sign up for Talki, connect a support channel such as web chat, email, or Telegram, and point the AI at your documentation. Talki builds a knowledge base and begins answering routine questions. Agents can manage escalated conversations in the shared inbox, use customer and payment context, apply macros, translate messages, and track support metrics.
Compare Pros between Desku and Talki
Core features of Desku
- AI Chatbot (EVA)
- Shared Inbox
- Knowledge Base
- Ticketing System
- Workflow Automations
- Live Chat
- Omnichannel Support
Core features of Talki
- AI-powered ticket replies, resolution, and escalation
- Shared inbox for web chat, email, and Telegram
- Customer, payment, plan, and MRR context inside tickets
- Telegram-native customer support bridge
- Knowledge base generated from company documentation
- Built-in two-way translation powered by DeepL
- One-line macros for actions such as refunds, tagging, and closing tickets
- Support analytics for response time, resolution rate, AI share, and CSAT
- Integrations with Telegram, Slack, Stripe, WhatsApp, Discord, and webhooks
Compare Use Cases
Use cases for Desku
- Automating pre-sales FAQs with a no-code AI chatbot.
- Providing 24/7 customer support.
- Managing customer conversations from multiple channels in one place.
- Reducing email volume by automating responses to common queries.
- Building a knowledge base for customer self-service.
- Integrating with e-commerce platforms like Shopify and WooCommerce.
Use cases for Talki
- Automatically resolve routine customer support questions for gaming and fintech companies
- Manage Telegram, email, and web chat tickets from one shared inbox
- Provide agents with customer plans, MRR, payment details, and custom fields while handling tickets
- Automate refund, tagging, and ticket-closing workflows with macros
- Offer multilingual customer support without switching translation tools
Different Plan between Desku and Talki
Desku
$19 /Per user per month
Perfect for Startups
$39 /Per user per month
Perfect for Small Team
$59 /Per user per month
Perfect for Business
Talki
Free
For solo builders; 1 agent, 100 chats per month, and a chat widget
€9 per seat per month
For growing teams; unlimited agents, 500 AI resolutions per month, and a Telegram bridge
€19 per seat per month
For full automation; 2,000 AI resolutions per month, AutoPilot AI, and a desktop app
Desku's traffic
Desku is the one with 3.9K monthly visits and 00:00:08 Avg.visit duration. Desku has a Page per visit of 1.48 and a bounce rate of 38.76%.
Visit Over Time
| Monthly Visits | 3.9K |
| Avg·visit Duration | 00:00:08 |
| Page per Visit | 1.48 |
| Bounce Rate | 38.76% |
Talki's traffic
Talki is the one with 285 monthly visits and 00:00:00 Avg.visit duration. Talki has a Page per visit of 1.01 and a bounce rate of 47.23%.
Visit Over Time
| Monthly Visits | 285 |
| Avg·visit Duration | 00:00:00 |
| Page per Visit | 1.01 |
| Bounce Rate | 47.23% |
Geography
The top 5 countries/regions for Desku are:India 54.66%, Indonesia 19.36%, United States 10.77%, Malaysia 5.91%, United Kingdom 5.37%
Top 5 Countries/regions
 | 54.66% |
 | 19.36% |
 | 10.77% |
 | 5.91% |
 | 5.37% |
Geography
The top 3 countries/regions for Talki are:Mexico 46.62%, Germany 35.98%, Peru 17.41%
Top 3 Countries/regions
 | 46.62% |
 | 35.98% |
 | 17.41% |
Traffic Sources
The 6 main sources of traffic to Desku are:Mail 0, vs_sourcesGenAi 0, Direct 0, vs_sourcesAffiliate 0, Referrals 0, vs_sourcesDisplayAds 0, vs_sourcesSearchPaid 0, vs_sourcesSocialPaid 0, vs_sourcesSearchOrganic 0, vs_sourcesSocialOrganic 0
Mail | 0 |
vs_sourcesGenAi | 0 |
Direct | 0 |
vs_sourcesAffiliate | 0 |
Referrals | 0 |
vs_sourcesDisplayAds | 0 |
vs_sourcesSearchPaid | 0 |
vs_sourcesSocialPaid | 0 |
vs_sourcesSearchOrganic | 0 |
vs_sourcesSocialOrganic | 0 |
Traffic Sources
The 6 main sources of traffic to Talki are:Mail 0, vs_sourcesGenAi 0, Direct 0, vs_sourcesAffiliate 0, Referrals 0, vs_sourcesDisplayAds 0, vs_sourcesSearchPaid 0, vs_sourcesSocialPaid 0, vs_sourcesSearchOrganic 0, vs_sourcesSocialOrganic 0
Mail | 0 |
vs_sourcesGenAi | 0 |
Direct | 0 |
vs_sourcesAffiliate | 0 |
Referrals | 0 |
vs_sourcesDisplayAds | 0 |
vs_sourcesSearchPaid | 0 |
vs_sourcesSocialPaid | 0 |
vs_sourcesSearchOrganic | 0 |
vs_sourcesSocialOrganic | 0 |
Which is better: Desku or Talki?
Desku might be a bit more popular than Talki.As you can see, Desku has 3.9K monthly visits, while Talki has 285 monthly visits. So more people choose Desku. So the odds are that people will recommend Desku more on social platforms.
Desku has an Avg.visit duration of 00:00:08, while Talki has an Avg.visit duration of 00:00:00. Also, Desku has a page per visit of 1.48 and a Bounce Rate of 38.76%. Talki has a page per visit of 1.01 and a Bounce Rate of 47.23%.
The main users of Desku are India, Indonesia, United States, Malaysia, United Kingdom, with the following distribution: 54.66%, 19.36%, 10.77%, 5.91%, 5.37%.
The main users of Talki are Mexico, Germany, Peru, with the following distribution: 46.62%, 35.98%, 17.41%.
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