Helploom VS Hiver
Compare Helploom VS Hiver, what is the difference between Helploom and Hiver?
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Summarize
Helploom summarize
Helploom is the most affordable customer support software. It offers unlimited customer support with beautiful Live Chat and Help Center. There's also an AI agent. Unlike others, Helploom offers unlimited messages, users, threads and team members. Setup takes less than 3 minutes: copy the script and paste it on your website, that's it! Helploom works everywhere on the web. HTML, React, Webflow, Framer, WordPress, Shopify, Squarespace, Wix, Bubble, Laravel, Django, Rails, or any other.
Helploom Landing Page
Hiver summarize
Hiver Landing Page
Compare Details
Helploom details
| Categories | AI Customer Service, AI Chatbot, AI Agent, AI Knowledge Base |
| Helploom Website | https://helploom.com?utm_source=toolify |
| Added Time | December 12 2025 |
| Helploom Pricing | -- |
Hiver details
| Categories | AI Customer Service, AI Chatbot |
| Hiver Website | https://hiverhq.com?utm_source=toolify |
| Added Time | June 24 2026 |
| Hiver Pricing | -- |
Comparison of usage
How to use Helploom?
To use Helploom, copy the provided script and paste it onto your website. This setup takes less than 3 minutes. Optionally, you can use their API to identify logged-in users by passing their details, ensuring you always know who is messaging you.
How to use Hiver?
Sorry, there are no data
Compare Pros between Helploom and Hiver
Core features of Helploom
- Unlimited Live Chat
- Unlimited Help Center
- AI Agent for 24/7 support
- Unlimited users and team members
Core features of Hiver
- AI Agents: Most AI in customer support software handles the requests it has seen before. It leaves untouched the ones that are too specific, too cross-functional, or too dependent on external systems to fit a standard pattern. Hiver AI Agents handle those. They independently resolve complex customer conversations end to end, pulling context from multiple systems, executing multi-step workflows, and making judgment calls based on account-specific information. When a request exceeds what an AI Agent can resolve, it hands off the full context to a human so nothing gets repeated and nothing gets lost.
- AI Autopilot: Before an agent opens a ticket, Autopilot has already done the groundwork. It categorises incoming conversations, detects customer sentiment, triggers the right workflows, and assigns to the right support agent. By the time an agent steps in, the ticket is ready to work.
- AI Copilot: Once an agent is in a conversation, Copilot works alongside them. It surfaces relevant context from past interactions and company knowledge, drafts replies based on the full conversation history, and reviews responses for tone and completeness before they go out. For global teams, it handles translation across languages without breaking the flow.
- AI QA: Most teams review a small sample of conversations and make quality decisions based on incomplete data. AI QA changes that. Every agent response is automatically audited against quality parameters you define such as tone, accuracy, completeness, process adherence. Managers get a consistent, data-driven view of where quality is strong, where it is slipping, and which agents need coaching.
- AI Insights: Support leaders spend a lot of time pulling reports to understand what is happening across their operation. AI Insights does that continuously in the background. It surfaces what customers are asking about most, where sentiment is trending, which workflows are creating bottlenecks, and where knowledge gaps are driving repeat escalations. The result is a live view of the operation that tells you where to focus, without anyone having to go looking for it.
Compare Use Cases
Use cases for Helploom
- Provide real-time customer support to boost conversion to sign-ups and other key metrics.
- Offload customer queries to an AI chatbot for 24/7 support, especially when human agents are unavailable.
- Enable customers to find answers themselves through a searchable Help Center with articles and collections.
- Collect warm leads by optionally asking for name and email upfront during chat interactions.
Use cases for Hiver
- Customer service
- AI email management
- Ticketing
Different Plan between Helploom and Hiver
Helploom
$0 /month
Best for getting a taste without any commitment. Free forever. Includes Live chat widget, 30 threads per month, 1 user, Limited Help Center, No credit card required, Slack integration, Basic Support from Founder.
$29 /month
Unlimited threads, unlimited team members. Flat pricing. Includes everything in the Free Plan, Unlimited threads, Unlimited users, Unlimited Help Center, 1000 AI Assist credits per month, Priority Support from Founder.
$59 /month
Automated AI support powered by your own knowledge base. Includes everything in the Base Plan, 5k messages per month, 40 MB Knowledge Base, Elevated Support from Founder.
$149 one-time
One-time purchase. Valid for 2 years from date of purchase. Originally $249. Includes Live chat widget, 300 threads per month, Unlimited users, Unlimited Help Center, Slack integration, Priority Support from Founder. (Only 6 left)
Hiver
$25 /user/month
Ideal for small teams to deliver effortless, multi-channel support.
$55 /user/month
For teams looking transform their support with advanced features
$85 /user/month
For teams looking transform their support with advanced features
Helploom's traffic
Helploom is the one with 10.4K monthly visits and 00:00:01 Avg.visit duration. Helploom has a Page per visit of 1.26 and a bounce rate of 37.88%.
Visit Over Time
| Monthly Visits | 10.4K |
| Avg·visit Duration | 00:00:01 |
| Page per Visit | 1.26 |
| Bounce Rate | 37.88% |
Hiver's traffic
Hiver is the one with 194.2K monthly visits and 00:03:49 Avg.visit duration. Hiver has a Page per visit of 10.81 and a bounce rate of 39.85%.
Visit Over Time
| Monthly Visits | 194.2K |
| Avg·visit Duration | 00:03:49 |
| Page per Visit | 10.81 |
| Bounce Rate | 39.85% |
Geography
The top 5 countries/regions for Helploom are:Vietnam 26.25%, India 17.82%, United States 16.98%, Brazil 13.03%, Indonesia 10.34%
Top 5 Countries/regions
 | 26.25% |
 | 17.82% |
 | 16.98% |
 | 13.03% |
 | 10.34% |
Geography
The top 5 countries/regions for Hiver are:United States 57.70%, India 4.29%, United Kingdom 2.90%, Mongolia 1.61%, Philippines 1.32%
Top 5 Countries/regions
| 57.70% |
| 4.29% |
 | 2.90% |
 | 1.61% |
 | 1.32% |
Traffic Sources
The 6 main sources of traffic to Helploom are:Mail 0, vs_sourcesGenAi 0, Direct 0, vs_sourcesAffiliate 0, Referrals 0, vs_sourcesDisplayAds 0, vs_sourcesSearchPaid 0, vs_sourcesSocialPaid 0, vs_sourcesSearchOrganic 0, vs_sourcesSocialOrganic 0
Mail | 0 |
vs_sourcesGenAi | 0 |
Direct | 0 |
vs_sourcesAffiliate | 0 |
Referrals | 0 |
vs_sourcesDisplayAds | 0 |
vs_sourcesSearchPaid | 0 |
vs_sourcesSocialPaid | 0 |
vs_sourcesSearchOrganic | 0 |
vs_sourcesSocialOrganic | 0 |
Traffic Sources
The 6 main sources of traffic to Hiver are:Direct 68.90%, vs_sourcesSearchOrganic 16.52%, vs_sourcesSocialOrganic 4.64%, Mail 4.45%, Referrals 2.81%, vs_sourcesSearchPaid 0.91%, vs_sourcesDisplayAds 0.84%, vs_sourcesAffiliate 0.68%, vs_sourcesGenAi 0.26%, vs_sourcesSocialPaid 0.00%
Direct | 68.90% |
vs_sourcesSearchOrganic | 16.52% |
vs_sourcesSocialOrganic | 4.64% |
Mail | 4.45% |
Referrals | 2.81% |
vs_sourcesSearchPaid | 0.91% |
vs_sourcesDisplayAds | 0.84% |
vs_sourcesAffiliate | 0.68% |
vs_sourcesGenAi | 0.26% |
vs_sourcesSocialPaid | 0.00% |
Which is better: Helploom or Hiver?
Hiver might be a bit more popular than Helploom.As you can see, Helploom has 10.4K monthly visits, while Hiver has 194.2K monthly visits. So more people choose Hiver. So the odds are that people will recommend Hiver more on social platforms.
Helploom has an Avg.visit duration of 00:00:01, while Hiver has an Avg.visit duration of 00:03:49. Also, Helploom has a page per visit of 1.26 and a Bounce Rate of 37.88%. Hiver has a page per visit of 10.81 and a Bounce Rate of 39.85%.
The main users of Helploom are Vietnam, India, United States, Brazil, Indonesia, with the following distribution: 26.25%, 17.82%, 16.98%, 13.03%, 10.34%.
The main users of Hiver are United States, India, United Kingdom, Mongolia, Philippines, with the following distribution: 57.70%, 4.29%, 2.90%, 1.61%, 1.32%.
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