Herodesk VS Hiver
Compare Herodesk VS Hiver, what is the difference between Herodesk and Hiver?
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Summarize
Herodesk summarize
Many small and mid-sized businesses struggle with their customer service. At Herodesk, we’ve created a simple and affordable customer support tool that lets you organize your customer support in one place.
Herodesk Landing Page
Hiver summarize
Hiver Landing Page
Compare Details
Herodesk details
| Categories | AI Customer Service, AI Response Generator, AI Chatbot |
| Herodesk Website | https://herodesk.io?utm_source=toolify |
| Added Time | November 11 2023 |
| Herodesk Pricing | -- |
Hiver details
| Categories | AI Customer Service, AI Chatbot |
| Hiver Website | https://hiverhq.com?utm_source=toolify |
| Added Time | June 24 2026 |
| Hiver Pricing | -- |
Comparison of usage
How to use Herodesk?
To start using Herodesk, create a free account, connect your business by forwarding emails and linking social media accounts, and then begin responding to customer messages directly within the Herodesk platform.
How to use Hiver?
Sorry, there are no data
Compare Pros between Herodesk and Hiver
Core features of Herodesk
- Multi-channel support (Email, Live-chat, Messenger & Instagram)
- Webshop integrations (Shopify, WooCommerce, DanDomain)
- Team collaboration tools
- Customer service organization features
Core features of Hiver
- AI Agents: Most AI in customer support software handles the requests it has seen before. It leaves untouched the ones that are too specific, too cross-functional, or too dependent on external systems to fit a standard pattern. Hiver AI Agents handle those. They independently resolve complex customer conversations end to end, pulling context from multiple systems, executing multi-step workflows, and making judgment calls based on account-specific information. When a request exceeds what an AI Agent can resolve, it hands off the full context to a human so nothing gets repeated and nothing gets lost.
- AI Autopilot: Before an agent opens a ticket, Autopilot has already done the groundwork. It categorises incoming conversations, detects customer sentiment, triggers the right workflows, and assigns to the right support agent. By the time an agent steps in, the ticket is ready to work.
- AI Copilot: Once an agent is in a conversation, Copilot works alongside them. It surfaces relevant context from past interactions and company knowledge, drafts replies based on the full conversation history, and reviews responses for tone and completeness before they go out. For global teams, it handles translation across languages without breaking the flow.
- AI QA: Most teams review a small sample of conversations and make quality decisions based on incomplete data. AI QA changes that. Every agent response is automatically audited against quality parameters you define such as tone, accuracy, completeness, process adherence. Managers get a consistent, data-driven view of where quality is strong, where it is slipping, and which agents need coaching.
- AI Insights: Support leaders spend a lot of time pulling reports to understand what is happening across their operation. AI Insights does that continuously in the background. It surfaces what customers are asking about most, where sentiment is trending, which workflows are creating bottlenecks, and where knowledge gaps are driving repeat escalations. The result is a live view of the operation that tells you where to focus, without anyone having to go looking for it.
Compare Use Cases
Use cases for Herodesk
- Centralizing customer conversations from multiple channels into one platform
- Integrating customer support with webshop data for efficient issue resolution
- Improving team collaboration on customer inquiries
- Organizing and prioritizing customer support tasks
Use cases for Hiver
- Customer service
- AI email management
- Ticketing
Different Plan between Herodesk and Hiver
Herodesk
kr. 0/måned
Altid gratis. Intet kreditkort nødvendigt. … og det er for altid!
kr. 119/måned
/årlig forudbetaling – eller kr. 149 pr. måned
kr. 238/måned
/årlig forudbetaling – eller kr. 298 betalt pr. måned
From €15.95 per user, per month
Herodesk has two plans: Free (yes, free!) and Plus. We believe in simple and reasonable pricing with no fees or long contracts.
Hiver
$25 /user/month
Ideal for small teams to deliver effortless, multi-channel support.
$55 /user/month
For teams looking transform their support with advanced features
$85 /user/month
For teams looking transform their support with advanced features
Herodesk's traffic
Herodesk is the one with 4.2K monthly visits and 00:00:08 Avg.visit duration. Herodesk has a Page per visit of 2.45 and a bounce rate of 32.16%.
Visit Over Time
| Monthly Visits | 4.2K |
| Avg·visit Duration | 00:00:08 |
| Page per Visit | 2.45 |
| Bounce Rate | 32.16% |
Hiver's traffic
Hiver is the one with 194.2K monthly visits and 00:03:49 Avg.visit duration. Hiver has a Page per visit of 10.81 and a bounce rate of 39.85%.
Visit Over Time
| Monthly Visits | 194.2K |
| Avg·visit Duration | 00:03:49 |
| Page per Visit | 10.81 |
| Bounce Rate | 39.85% |
Geography
The top 2 countries/regions for Herodesk are:Denmark 98.09%, Netherlands 1.91%
Top 2 Countries/regions
 | 98.09% |
 | 1.91% |
Geography
The top 5 countries/regions for Hiver are:United States 57.70%, India 4.29%, United Kingdom 2.90%, Mongolia 1.61%, Philippines 1.32%
Top 5 Countries/regions
 | 57.70% |
 | 4.29% |
 | 2.90% |
 | 1.61% |
 | 1.32% |
Traffic Sources
The 6 main sources of traffic to Herodesk are:Mail 0, vs_sourcesGenAi 0, Direct 0, vs_sourcesAffiliate 0, Referrals 0, vs_sourcesDisplayAds 0, vs_sourcesSearchPaid 0, vs_sourcesSocialPaid 0, vs_sourcesSearchOrganic 0, vs_sourcesSocialOrganic 0
Mail | 0 |
vs_sourcesGenAi | 0 |
Direct | 0 |
vs_sourcesAffiliate | 0 |
Referrals | 0 |
vs_sourcesDisplayAds | 0 |
vs_sourcesSearchPaid | 0 |
vs_sourcesSocialPaid | 0 |
vs_sourcesSearchOrganic | 0 |
vs_sourcesSocialOrganic | 0 |
Traffic Sources
The 6 main sources of traffic to Hiver are:Direct 68.90%, vs_sourcesSearchOrganic 16.52%, vs_sourcesSocialOrganic 4.64%, Mail 4.45%, Referrals 2.81%, vs_sourcesSearchPaid 0.91%, vs_sourcesDisplayAds 0.84%, vs_sourcesAffiliate 0.68%, vs_sourcesGenAi 0.26%, vs_sourcesSocialPaid 0.00%
Direct | 68.90% |
vs_sourcesSearchOrganic | 16.52% |
vs_sourcesSocialOrganic | 4.64% |
Mail | 4.45% |
Referrals | 2.81% |
vs_sourcesSearchPaid | 0.91% |
vs_sourcesDisplayAds | 0.84% |
vs_sourcesAffiliate | 0.68% |
vs_sourcesGenAi | 0.26% |
vs_sourcesSocialPaid | 0.00% |
Which is better: Herodesk or Hiver?
Hiver might be a bit more popular than Herodesk.As you can see, Herodesk has 4.2K monthly visits, while Hiver has 194.2K monthly visits. So more people choose Hiver. So the odds are that people will recommend Hiver more on social platforms.
Herodesk has an Avg.visit duration of 00:00:08, while Hiver has an Avg.visit duration of 00:03:49. Also, Herodesk has a page per visit of 2.45 and a Bounce Rate of 32.16%. Hiver has a page per visit of 10.81 and a Bounce Rate of 39.85%.
The main users of Herodesk are Denmark, Netherlands, with the following distribution: 98.09%, 1.91%.
The main users of Hiver are United States, India, United Kingdom, Mongolia, Philippines, with the following distribution: 57.70%, 4.29%, 2.90%, 1.61%, 1.32%.
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