Instadesk VS Hiver
Compare Instadesk VS Hiver, what is the difference between Instadesk and Hiver?
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Summarize
Instadesk summarize
Instadesk is a full-scene intelligent marketing service brand created by ZKJ, providing a variety of conversational AI products，eg: Ai chatbot/intelligent outbound calling, AI chatbot.
Instadesk Landing Page
Hiver summarize
Hiver Landing Page
Compare Details
Instadesk details
| Categories | AI Customer Service, AI Chatbot, AI Call Center, AI Assistant, AI Speech Recognition, AI Speech Synthesis, AI OCR |
| Instadesk Website | https://www.instadesk.com?utm_source=toolify |
| Added Time | January 25 2024 |
| Instadesk Pricing | -- |
Hiver details
| Categories | AI Customer Service, AI Chatbot |
| Hiver Website | https://hiverhq.com?utm_source=toolify |
| Added Time | June 24 2026 |
| Hiver Pricing | -- |
Comparison of usage
How to use Instadesk?
Instadesk offers various AI-driven tools to enhance customer interaction. Businesses can use AI chatbots for 24/7 customer service, implement intelligent ticket systems for efficient collaboration, utilize live chat for real-time customer connection, and leverage cloud contact centers for telemarketing and customer service. The platform integrates into websites, apps, and other platforms to improve customer acquisition and conversion.
How to use Hiver?
Sorry, there are no data
Compare Pros between Instadesk and Hiver
Core features of Instadesk
- AI Chatbot
- Intelligent Outbound Calling
- Intelligent Ticket System
- Live Chat
- Cloud Contact Center
- Voice Bot
- Intelligent QC
Core features of Hiver
- AI Agents: Most AI in customer support software handles the requests it has seen before. It leaves untouched the ones that are too specific, too cross-functional, or too dependent on external systems to fit a standard pattern. Hiver AI Agents handle those. They independently resolve complex customer conversations end to end, pulling context from multiple systems, executing multi-step workflows, and making judgment calls based on account-specific information. When a request exceeds what an AI Agent can resolve, it hands off the full context to a human so nothing gets repeated and nothing gets lost.
- AI Autopilot: Before an agent opens a ticket, Autopilot has already done the groundwork. It categorises incoming conversations, detects customer sentiment, triggers the right workflows, and assigns to the right support agent. By the time an agent steps in, the ticket is ready to work.
- AI Copilot: Once an agent is in a conversation, Copilot works alongside them. It surfaces relevant context from past interactions and company knowledge, drafts replies based on the full conversation history, and reviews responses for tone and completeness before they go out. For global teams, it handles translation across languages without breaking the flow.
- AI QA: Most teams review a small sample of conversations and make quality decisions based on incomplete data. AI QA changes that. Every agent response is automatically audited against quality parameters you define such as tone, accuracy, completeness, process adherence. Managers get a consistent, data-driven view of where quality is strong, where it is slipping, and which agents need coaching.
- AI Insights: Support leaders spend a lot of time pulling reports to understand what is happening across their operation. AI Insights does that continuously in the background. It surfaces what customers are asking about most, where sentiment is trending, which workflows are creating bottlenecks, and where knowledge gaps are driving repeat escalations. The result is a live view of the operation that tells you where to focus, without anyone having to go looking for it.
Compare Use Cases
Use cases for Instadesk
- 24/7 AI customer service on websites and apps
- Automated pre-sales consultation and reception
- Efficient handling of customer service tickets
- Telemarketing and customer service through cloud contact center
- Improving customer acquisition and conversion rates
Use cases for Hiver
- Customer service
- AI email management
- Ticketing
Different Plan between Instadesk and Hiver
Instadesk
Sorry, there are no data
Hiver
$25 /user/month
Ideal for small teams to deliver effortless, multi-channel support.
$55 /user/month
For teams looking transform their support with advanced features
$85 /user/month
For teams looking transform their support with advanced features
Instadesk's traffic
Instadesk is the one with 7.3K monthly visits and 00:00:43 Avg.visit duration. Instadesk has a Page per visit of 1.93 and a bounce rate of 37.71%.
Visit Over Time
| Monthly Visits | 7.3K |
| Avg·visit Duration | 00:00:43 |
| Page per Visit | 1.93 |
| Bounce Rate | 37.71% |
Hiver's traffic
Hiver is the one with 194.2K monthly visits and 00:03:49 Avg.visit duration. Hiver has a Page per visit of 10.81 and a bounce rate of 39.85%.
Visit Over Time
| Monthly Visits | 194.2K |
| Avg·visit Duration | 00:03:49 |
| Page per Visit | 10.81 |
| Bounce Rate | 39.85% |
Geography
The top 5 countries/regions for Instadesk are:United States 32.63%, Malaysia 22.05%, Thailand 12.56%, Philippines 8.89%, Indonesia 7.97%
Top 5 Countries/regions
 | 32.63% |
 | 22.05% |
 | 12.56% |
 | 8.89% |
 | 7.97% |
Geography
The top 5 countries/regions for Hiver are:United States 57.70%, India 4.29%, United Kingdom 2.90%, Mongolia 1.61%, Philippines 1.32%
Top 5 Countries/regions
| 57.70% |
 | 4.29% |
 | 2.90% |
 | 1.61% |
| 1.32% |
Traffic Sources
The 6 main sources of traffic to Instadesk are:Mail 0, vs_sourcesGenAi 0, Direct 0, vs_sourcesAffiliate 0, Referrals 0, vs_sourcesDisplayAds 0, vs_sourcesSearchPaid 0, vs_sourcesSocialPaid 0, vs_sourcesSearchOrganic 0, vs_sourcesSocialOrganic 0
Mail | 0 |
vs_sourcesGenAi | 0 |
Direct | 0 |
vs_sourcesAffiliate | 0 |
Referrals | 0 |
vs_sourcesDisplayAds | 0 |
vs_sourcesSearchPaid | 0 |
vs_sourcesSocialPaid | 0 |
vs_sourcesSearchOrganic | 0 |
vs_sourcesSocialOrganic | 0 |
Traffic Sources
The 6 main sources of traffic to Hiver are:Direct 68.90%, vs_sourcesSearchOrganic 16.52%, vs_sourcesSocialOrganic 4.64%, Mail 4.45%, Referrals 2.81%, vs_sourcesSearchPaid 0.91%, vs_sourcesDisplayAds 0.84%, vs_sourcesAffiliate 0.68%, vs_sourcesGenAi 0.26%, vs_sourcesSocialPaid 0.00%
Direct | 68.90% |
vs_sourcesSearchOrganic | 16.52% |
vs_sourcesSocialOrganic | 4.64% |
Mail | 4.45% |
Referrals | 2.81% |
vs_sourcesSearchPaid | 0.91% |
vs_sourcesDisplayAds | 0.84% |
vs_sourcesAffiliate | 0.68% |
vs_sourcesGenAi | 0.26% |
vs_sourcesSocialPaid | 0.00% |
Which is better: Instadesk or Hiver?
Hiver might be a bit more popular than Instadesk.As you can see, Instadesk has 7.3K monthly visits, while Hiver has 194.2K monthly visits. So more people choose Hiver. So the odds are that people will recommend Hiver more on social platforms.
Instadesk has an Avg.visit duration of 00:00:43, while Hiver has an Avg.visit duration of 00:03:49. Also, Instadesk has a page per visit of 1.93 and a Bounce Rate of 37.71%. Hiver has a page per visit of 10.81 and a Bounce Rate of 39.85%.
The main users of Instadesk are United States, Malaysia, Thailand, Philippines, Indonesia, with the following distribution: 32.63%, 22.05%, 12.56%, 8.89%, 7.97%.
The main users of Hiver are United States, India, United Kingdom, Mongolia, Philippines, with the following distribution: 57.70%, 4.29%, 2.90%, 1.61%, 1.32%.
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