Kayako VS Talki
Compare Kayako VS Talki, what is the difference between Kayako and Talki?
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Summarize
Kayako summarize
Kayako Landing Page
Talki summarize
Talki is the B2B customer support platform built for gaming and fintech. Native Telegram bridge, full payment profile context, and macro automation. Resolve tickets in under 3 minutes.
Talki Landing Page
Compare Details
Kayako details
| Categories | AI Customer Service, AI Chatbot, AI Assistant, AI Knowledge Base |
| Kayako Website | https://kayako.com?utm_source=toolify |
| Added Time | April 14 2025 |
| Kayako Pricing | -- |
Talki details
| Categories | AI Customer Service, AI Agent, AI Chatbot, AI Assistant, AI Knowledge Base |
| Talki Website | https://talki.tech?utm_source=toolify |
| Added Time | August 26 2026 |
| Talki Pricing | -- |
Comparison of usage
How to use Kayako?
Kayako can be integrated into existing workflows without significant setup. It connects with existing customer support systems, allowing users to import their knowledge base or start ticketing based on their needs. The platform learns from responses, automating up to 80% of repetitive inquiries.
How to use Talki?
Sign up for Talki, connect a support channel such as web chat, email, or Telegram, and point the AI at your documentation. Talki builds a knowledge base and begins answering routine questions. Agents can manage escalated conversations in the shared inbox, use customer and payment context, apply macros, translate messages, and track support metrics.
Compare Pros between Kayako and Talki
Core features of Kayako
- AI-powered automation of repetitive support tickets
- Seamless integration with existing support systems
- Intelligent learning from interactions
- Shared inbox and ticketing software
- Self-service knowledge base
- Collaboration tools
Core features of Talki
- AI-powered ticket replies, resolution, and escalation
- Shared inbox for web chat, email, and Telegram
- Customer, payment, plan, and MRR context inside tickets
- Telegram-native customer support bridge
- Knowledge base generated from company documentation
- Built-in two-way translation powered by DeepL
- One-line macros for actions such as refunds, tagging, and closing tickets
- Support analytics for response time, resolution rate, AI share, and CSAT
- Integrations with Telegram, Slack, Stripe, WhatsApp, Discord, and webhooks
Compare Use Cases
Use cases for Kayako
- Automating customer support for e-commerce platforms
- Managing internal IT support requests
- Providing a shared inbox for customer service teams
- Improving first-contact resolution rates
- Enhancing customer satisfaction (CSAT) scores
Use cases for Talki
- Automatically resolve routine customer support questions for gaming and fintech companies
- Manage Telegram, email, and web chat tickets from one shared inbox
- Provide agents with customer plans, MRR, payment details, and custom fields while handling tickets
- Automate refund, tagging, and ticket-closing workflows with macros
- Offer multilingual customer support without switching translation tools
Different Plan between Kayako and Talki
Kayako
Everything you need to kickstart your automated ticket resolutions.
Unlock the full power of Kayako. All enterprise features and functionality.
Talki
Free
For solo builders; 1 agent, 100 chats per month, and a chat widget
€9 per seat per month
For growing teams; unlimited agents, 500 AI resolutions per month, and a Telegram bridge
€19 per seat per month
For full automation; 2,000 AI resolutions per month, AutoPilot AI, and a desktop app
Kayako's traffic
Kayako is the one with 195.1K monthly visits and 00:00:56 Avg.visit duration. Kayako has a Page per visit of 2.58 and a bounce rate of 39.01%.
Visit Over Time
| Monthly Visits | 195.1K |
| Avg·visit Duration | 00:00:56 |
| Page per Visit | 2.58 |
| Bounce Rate | 39.01% |
Talki's traffic
Talki is the one with 285 monthly visits and 00:00:00 Avg.visit duration. Talki has a Page per visit of 1.01 and a bounce rate of 47.23%.
Visit Over Time
| Monthly Visits | 285 |
| Avg·visit Duration | 00:00:00 |
| Page per Visit | 1.01 |
| Bounce Rate | 47.23% |
Geography
The top 5 countries/regions for Kayako are:United States 26.71%, Philippines 5.79%, Indonesia 4.32%, Canada 4.10%, India 3.67%
Top 5 Countries/regions
 | 26.71% |
 | 5.79% |
 | 4.32% |
 | 4.10% |
 | 3.67% |
Geography
The top 3 countries/regions for Talki are:Mexico 46.62%, Germany 35.98%, Peru 17.41%
Top 3 Countries/regions
 | 46.62% |
 | 35.98% |
 | 17.41% |
Traffic Sources
The 6 main sources of traffic to Kayako are:Direct 52.36%, vs_sourcesSearchOrganic 22.87%, Referrals 15.80%, Mail 5.62%, vs_sourcesSocialOrganic 1.68%, vs_sourcesGenAi 1.27%, vs_sourcesDisplayAds 0.40%, vs_sourcesAffiliate 0.00%, vs_sourcesSearchPaid 0.00%, vs_sourcesSocialPaid 0.00%
Direct | 52.36% |
vs_sourcesSearchOrganic | 22.87% |
Referrals | 15.80% |
Mail | 5.62% |
vs_sourcesSocialOrganic | 1.68% |
vs_sourcesGenAi | 1.27% |
vs_sourcesDisplayAds | 0.40% |
vs_sourcesAffiliate | 0.00% |
vs_sourcesSearchPaid | 0.00% |
vs_sourcesSocialPaid | 0.00% |
Traffic Sources
The 6 main sources of traffic to Talki are:Mail 0, vs_sourcesGenAi 0, Direct 0, vs_sourcesAffiliate 0, Referrals 0, vs_sourcesDisplayAds 0, vs_sourcesSearchPaid 0, vs_sourcesSocialPaid 0, vs_sourcesSearchOrganic 0, vs_sourcesSocialOrganic 0
Mail | 0 |
vs_sourcesGenAi | 0 |
Direct | 0 |
vs_sourcesAffiliate | 0 |
Referrals | 0 |
vs_sourcesDisplayAds | 0 |
vs_sourcesSearchPaid | 0 |
vs_sourcesSocialPaid | 0 |
vs_sourcesSearchOrganic | 0 |
vs_sourcesSocialOrganic | 0 |
Which is better: Kayako or Talki?
Kayako might be a bit more popular than Talki.As you can see, Kayako has 195.1K monthly visits, while Talki has 285 monthly visits. So more people choose Kayako. So the odds are that people will recommend Kayako more on social platforms.
Kayako has an Avg.visit duration of 00:00:56, while Talki has an Avg.visit duration of 00:00:00. Also, Kayako has a page per visit of 2.58 and a Bounce Rate of 39.01%. Talki has a page per visit of 1.01 and a Bounce Rate of 47.23%.
The main users of Kayako are United States, Philippines, Indonesia, Canada, India, with the following distribution: 26.71%, 5.79%, 4.32%, 4.10%, 3.67%.
The main users of Talki are Mexico, Germany, Peru, with the following distribution: 46.62%, 35.98%, 17.41%.
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