Re:amaze VS Hiver
Compare Re:amaze VS Hiver, what is the difference between Re:amaze and Hiver?
You may like
Summarize
Re:amaze summarize
Re:amaze Landing Page
Hiver summarize
Hiver Landing Page
Compare Details
Re:amaze details
| Categories | AI Customer Service, AI Chatbot, AI Assistant |
| Re:amaze Website | https://reamaze.com?utm_source=toolify |
| Added Time | December 25 2023 |
| Re:amaze Pricing | -- |
Hiver details
| Categories | AI Customer Service, AI Chatbot |
| Hiver Website | https://hiverhq.com?utm_source=toolify |
| Added Time | June 24 2026 |
| Hiver Pricing | -- |
Comparison of usage
How to use Re:amaze?
Re:amaze allows you to consolidate all your customer support channels into one seamless helpdesk. You can manage conversations from multiple storefronts or websites, collaborate with teammates, automate common tasks, and educate customers with built-in Help Centers and FAQs.
How to use Hiver?
Sorry, there are no data
Compare Pros between Re:amaze and Hiver
Core features of Re:amaze
- Shared inbox helpdesk
- Live chat with chatbots and video calls
- Customizable FAQ center
- Real-time customer activity monitoring
- Workflow automation
- Multi-brand management
Core features of Hiver
- AI Agents: Most AI in customer support software handles the requests it has seen before. It leaves untouched the ones that are too specific, too cross-functional, or too dependent on external systems to fit a standard pattern. Hiver AI Agents handle those. They independently resolve complex customer conversations end to end, pulling context from multiple systems, executing multi-step workflows, and making judgment calls based on account-specific information. When a request exceeds what an AI Agent can resolve, it hands off the full context to a human so nothing gets repeated and nothing gets lost.
- AI Autopilot: Before an agent opens a ticket, Autopilot has already done the groundwork. It categorises incoming conversations, detects customer sentiment, triggers the right workflows, and assigns to the right support agent. By the time an agent steps in, the ticket is ready to work.
- AI Copilot: Once an agent is in a conversation, Copilot works alongside them. It surfaces relevant context from past interactions and company knowledge, drafts replies based on the full conversation history, and reviews responses for tone and completeness before they go out. For global teams, it handles translation across languages without breaking the flow.
- AI QA: Most teams review a small sample of conversations and make quality decisions based on incomplete data. AI QA changes that. Every agent response is automatically audited against quality parameters you define such as tone, accuracy, completeness, process adherence. Managers get a consistent, data-driven view of where quality is strong, where it is slipping, and which agents need coaching.
- AI Insights: Support leaders spend a lot of time pulling reports to understand what is happening across their operation. AI Insights does that continuously in the background. It surfaces what customers are asking about most, where sentiment is trending, which workflows are creating bottlenecks, and where knowledge gaps are driving repeat escalations. The result is a live view of the operation that tells you where to focus, without anyone having to go looking for it.
Compare Use Cases
Use cases for Re:amaze
- Consolidating customer support channels for faster response times
- Automating customer interactions with chatbots
- Providing self-service support through FAQs
- Monitoring customer activity to offer personalized assistance
- Managing customer conversations from multiple businesses in one place
Use cases for Hiver
- Customer service
- AI email management
- Ticketing
Different Plan between Re:amaze and Hiver
Re:amaze
$29 per Team Member per Month
Unlimited Email Inboxes, Live Chat, Social Media Channels, Public/Internal FAQ, Workflow Automation (Macros), Response Templates, Website Integration, Chatbots, Cues (Proactive Messages), Basic Reporting, Customer Intents
$49 per Team Member per Month
All of the features in Basic, Manage Multiple Brands in one Account, Live View of Site Visitors, Advanced Reporting, SMS and Voice Channels, Custom Hosted Domain, Customizable Email Appearance, Status Page
$69 per Team Member per Month
All of the features in Pro, Peek (Live Screensharing), Departments (Staff Groups), Staff Performance Reporting, Staff Shifts and Vacation Days, Customizable Staff Roles, Customer Satisfaction Ratings, In-Chat Video Calls, Optional Classic Chat Mode, FAQ Article Edit History
$59 Flat Rate per Month
All of the features in Basic for unlimited team members. Limited to 500 Responded Conversations per month.
Custom
Re:amaze Enterprise is a helpdesk platform for high-volume and fast-growing businesses.
Hiver
$25 /user/month
Ideal for small teams to deliver effortless, multi-channel support.
$55 /user/month
For teams looking transform their support with advanced features
$85 /user/month
For teams looking transform their support with advanced features
Re:amaze's traffic
Re:amaze is the one with 468.9K monthly visits and 00:15:16 Avg.visit duration. Re:amaze has a Page per visit of 16.19 and a bounce rate of 34.49%.
Visit Over Time
| Monthly Visits | 468.9K |
| Avg·visit Duration | 00:15:16 |
| Page per Visit | 16.19 |
| Bounce Rate | 34.49% |
Hiver's traffic
Hiver is the one with 154.3K monthly visits and 00:06:58 Avg.visit duration. Hiver has a Page per visit of 10.77 and a bounce rate of 37.82%.
Visit Over Time
| Monthly Visits | 154.3K |
| Avg·visit Duration | 00:06:58 |
| Page per Visit | 10.77 |
| Bounce Rate | 37.82% |
Geography
The top 5 countries/regions for Re:amaze are:United States 48.36%, Philippines 9.59%, United Kingdom 9.43%, Canada 6.52%, Germany 5.80%
Top 5 Countries/regions
 | 48.36% |
 | 9.59% |
 | 9.43% |
 | 6.52% |
 | 5.80% |
Geography
The top 5 countries/regions for Hiver are:United States 48.34%, India 4.80%, Finland 2.68%, Vietnam 2.02%, Germany 1.78%
Top 5 Countries/regions
| 48.34% |
 | 4.80% |
 | 2.68% |
 | 2.02% |
| 1.78% |
Traffic Sources
The 6 main sources of traffic to Re:amaze are:Direct 72.91%, Mail 9.21%, Referrals 7.59%, vs_sourcesSearchOrganic 6.46%, vs_sourcesSocialOrganic 1.89%, vs_sourcesDisplayAds 0.94%, vs_sourcesGenAi 0.77%, vs_sourcesSearchPaid 0.22%, vs_sourcesAffiliate 0.00%, vs_sourcesSocialPaid 0.00%
Direct | 72.91% |
Mail | 9.21% |
Referrals | 7.59% |
vs_sourcesSearchOrganic | 6.46% |
vs_sourcesSocialOrganic | 1.89% |
vs_sourcesDisplayAds | 0.94% |
vs_sourcesGenAi | 0.77% |
vs_sourcesSearchPaid | 0.22% |
vs_sourcesAffiliate | 0.00% |
vs_sourcesSocialPaid | 0.00% |
Traffic Sources
The 6 main sources of traffic to Hiver are:Direct 54.07%, vs_sourcesSearchOrganic 19.98%, Mail 8.09%, vs_sourcesSocialOrganic 6.50%, Referrals 4.01%, vs_sourcesDisplayAds 2.73%, vs_sourcesSearchPaid 2.52%, vs_sourcesGenAi 1.56%, vs_sourcesAffiliate 0.54%, vs_sourcesSocialPaid 0.00%
Direct | 54.07% |
vs_sourcesSearchOrganic | 19.98% |
Mail | 8.09% |
vs_sourcesSocialOrganic | 6.50% |
Referrals | 4.01% |
vs_sourcesDisplayAds | 2.73% |
vs_sourcesSearchPaid | 2.52% |
vs_sourcesGenAi | 1.56% |
vs_sourcesAffiliate | 0.54% |
vs_sourcesSocialPaid | 0.00% |
Which is better: Re:amaze or Hiver?
Re:amaze might be a bit more popular than Hiver.As you can see, Re:amaze has 468.9K monthly visits, while Hiver has 154.3K monthly visits. So more people choose Re:amaze. So the odds are that people will recommend Re:amaze more on social platforms.
Re:amaze has an Avg.visit duration of 00:15:16, while Hiver has an Avg.visit duration of 00:06:58. Also, Re:amaze has a page per visit of 16.19 and a Bounce Rate of 34.49%. Hiver has a page per visit of 10.77 and a Bounce Rate of 37.82%.
The main users of Re:amaze are United States, Philippines, United Kingdom, Canada, Germany, with the following distribution: 48.36%, 9.59%, 9.43%, 6.52%, 5.80%.
The main users of Hiver are United States, India, Finland, Vietnam, Germany, with the following distribution: 48.34%, 4.80%, 2.68%, 2.02%, 1.78%.
See other comparisons
Featured*
