Unthread VS Hiver
Compare Unthread VS Hiver, what is the difference between Unthread and Hiver?
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Summarize
Unthread summarize
Unthread helps companies to scale up support on Slack. We automatically track new conversations, tag & prioritize them, and can generate or suggest responses with AI.
Unthread Landing Page
Hiver summarize
Hiver Landing Page
Compare Details
Unthread details
| Categories | AI Customer Service, AI Response Generator, AI Assistant, AI Chatbot |
| Unthread Website | https://unthread.io?utm_source=toolify |
| Added Time | August 01 2023 |
| Unthread Pricing | -- |
Hiver details
| Categories | AI Customer Service, AI Chatbot |
| Hiver Website | https://hiverhq.com?utm_source=toolify |
| Added Time | June 24 2026 |
| Hiver Pricing | -- |
Comparison of usage
How to use Unthread?
Unthread integrates with Slack, turning support requests into prioritized tickets. Assign ownership, view assignments, and close tickets within Slack. AI suggests responses and categorizes feedback.
How to use Hiver?
Sorry, there are no data
Compare Pros between Unthread and Hiver
Core features of Unthread
- AI-Powered Support
- Slack Channel Support
- Shared Email Inbox
- Live In-app Chat
- Conversation Tracking
- Dynamic Message Assignment
- SLA and Response Analytics
- Integrations & API Access
Core features of Hiver
- AI Agents: Most AI in customer support software handles the requests it has seen before. It leaves untouched the ones that are too specific, too cross-functional, or too dependent on external systems to fit a standard pattern. Hiver AI Agents handle those. They independently resolve complex customer conversations end to end, pulling context from multiple systems, executing multi-step workflows, and making judgment calls based on account-specific information. When a request exceeds what an AI Agent can resolve, it hands off the full context to a human so nothing gets repeated and nothing gets lost.
- AI Autopilot: Before an agent opens a ticket, Autopilot has already done the groundwork. It categorises incoming conversations, detects customer sentiment, triggers the right workflows, and assigns to the right support agent. By the time an agent steps in, the ticket is ready to work.
- AI Copilot: Once an agent is in a conversation, Copilot works alongside them. It surfaces relevant context from past interactions and company knowledge, drafts replies based on the full conversation history, and reviews responses for tone and completeness before they go out. For global teams, it handles translation across languages without breaking the flow.
- AI QA: Most teams review a small sample of conversations and make quality decisions based on incomplete data. AI QA changes that. Every agent response is automatically audited against quality parameters you define such as tone, accuracy, completeness, process adherence. Managers get a consistent, data-driven view of where quality is strong, where it is slipping, and which agents need coaching.
- AI Insights: Support leaders spend a lot of time pulling reports to understand what is happening across their operation. AI Insights does that continuously in the background. It surfaces what customers are asking about most, where sentiment is trending, which workflows are creating bottlenecks, and where knowledge gaps are driving repeat escalations. The result is a live view of the operation that tells you where to focus, without anyone having to go looking for it.
Compare Use Cases
Use cases for Unthread
- Fintech: Increase transparency and reduce risk with instant communication over Slack.
- Infrastructure SaaS: Provide top-tier support for critical customer infrastructure.
- HR Tech: Stay on top of critical customer requests with Slack-based tickets.
- Agencies: Build closer relationships with a direct line to your customers.
- Open Source: Grow an open-source community with a Slack support workspace.
- Productivity Tools: Get faster product feedback loops by creating a shared channel.
Use cases for Hiver
- Customer service
- AI email management
- Ticketing
Different Plan between Unthread and Hiver
Unthread
$50 /month / agent
The simplest Slack implementation. Includes conversation tracking, SLAs and assignments, Slack Inbox access, Slack broadcasts, Basic integrations & API access, Dedicated support Slack channel, Up to 100 conversations per month. Minimum 5 seats
$75 /month / agent
More features and more integrations. Includes Everything in Basic, Unlimited conversations, Multiple email inboxes, In-app live chat, Knowledgebase sync, Automatic conversation tagging, NPS & CSAT surveys, Webhook API access, CRM integrations. Minimum 5 seats
Contact us
For high volume and custom accounts. Includes Custom integrations, Single sign-on (SSO), HRIS integration & Directory Sync, HIPAA & BAAs, Dedicated hosting environment, Mass email broadcasts, Industry-leading SLAs
Hiver
$25 /user/month
Ideal for small teams to deliver effortless, multi-channel support.
$55 /user/month
For teams looking transform their support with advanced features
$85 /user/month
For teams looking transform their support with advanced features
Unthread's traffic
Unthread is the one with 21.7K monthly visits and 00:00:56 Avg.visit duration. Unthread has a Page per visit of 2.58 and a bounce rate of 43.96%.
Visit Over Time
| Monthly Visits | 21.7K |
| Avg·visit Duration | 00:00:56 |
| Page per Visit | 2.58 |
| Bounce Rate | 43.96% |
Hiver's traffic
Hiver is the one with 172.8K monthly visits and 00:02:22 Avg.visit duration. Hiver has a Page per visit of 3.64 and a bounce rate of 45.11%.
Visit Over Time
| Monthly Visits | 172.8K |
| Avg·visit Duration | 00:02:22 |
| Page per Visit | 3.64 |
| Bounce Rate | 45.11% |
Geography
The top 5 countries/regions for Unthread are:United States 33.69%, India 15.68%, United Kingdom 13.00%, Mexico 7.04%, Germany 6.46%
Top 5 Countries/regions
 | 33.69% |
 | 15.68% |
 | 13.00% |
 | 7.04% |
 | 6.46% |
Geography
The top 5 countries/regions for Hiver are:United States 40.19%, India 8.62%, Philippines 2.95%, Finland 2.95%, New Zealand 2.32%
Top 5 Countries/regions
| 40.19% |
| 8.62% |
 | 2.95% |
 | 2.95% |
 | 2.32% |
Traffic Sources
The 6 main sources of traffic to Unthread are:Direct 63.83%, vs_sourcesSearchPaid 15.03%, vs_sourcesSearchOrganic 9.47%, vs_sourcesGenAi 5.18%, vs_sourcesSocialOrganic 4.42%, vs_sourcesDisplayAds 2.05%, vs_sourcesSocialPaid 0.01%, Mail 0.00%, vs_sourcesAffiliate 0.00%, Referrals 0.00%
Direct | 63.83% |
vs_sourcesSearchPaid | 15.03% |
vs_sourcesSearchOrganic | 9.47% |
vs_sourcesGenAi | 5.18% |
vs_sourcesSocialOrganic | 4.42% |
vs_sourcesDisplayAds | 2.05% |
vs_sourcesSocialPaid | 0.01% |
Mail | 0.00% |
vs_sourcesAffiliate | 0.00% |
Referrals | 0.00% |
Traffic Sources
The 6 main sources of traffic to Hiver are:vs_sourcesSearchOrganic 36.70%, Direct 30.88%, Mail 16.13%, vs_sourcesSocialOrganic 4.90%, Referrals 4.22%, vs_sourcesSearchPaid 3.23%, vs_sourcesGenAi 2.89%, vs_sourcesDisplayAds 1.05%, vs_sourcesAffiliate 0.00%, vs_sourcesSocialPaid 0.00%
vs_sourcesSearchOrganic | 36.70% |
Direct | 30.88% |
Mail | 16.13% |
vs_sourcesSocialOrganic | 4.90% |
Referrals | 4.22% |
vs_sourcesSearchPaid | 3.23% |
vs_sourcesGenAi | 2.89% |
vs_sourcesDisplayAds | 1.05% |
vs_sourcesAffiliate | 0.00% |
vs_sourcesSocialPaid | 0.00% |
Which is better: Unthread or Hiver?
Hiver might be a bit more popular than Unthread.As you can see, Unthread has 21.7K monthly visits, while Hiver has 172.8K monthly visits. So more people choose Hiver. So the odds are that people will recommend Hiver more on social platforms.
Unthread has an Avg.visit duration of 00:00:56, while Hiver has an Avg.visit duration of 00:02:22. Also, Unthread has a page per visit of 2.58 and a Bounce Rate of 43.96%. Hiver has a page per visit of 3.64 and a Bounce Rate of 45.11%.
The main users of Unthread are United States, India, United Kingdom, Mexico, Germany, with the following distribution: 33.69%, 15.68%, 13.00%, 7.04%, 6.46%.
The main users of Hiver are United States, India, Philippines, Finland, New Zealand, with the following distribution: 40.19%, 8.62%, 2.95%, 2.95%, 2.32%.
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