A comprehensive orchestration skill that manages the end-to-end workflow for validating business ideas through customer discovery.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install bookforge-customer-discovery-process
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install bookforge-customer-discovery-process using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Customer Discovery Process?
The Customer Discovery Process skill serves as a central hub for entrepreneurs and product teams to systematically validate product-market fit using Openclaw Skills. Based on the principles of The Mom Test by Rob Fitzpatrick, this tool orchestrates the preparation, execution, and synthesis of customer conversations to ensure real learning occurs. By automating the workflow, it prevents founders from falling into the trap of seeking compliments and instead focuses on gathering hard evidence to inform business decisions.
Customer Discovery Process Use Cases
- Validating a new startup idea from scratch using a structured framework.
- Identifying why customer interviews are producing praise but no sales.
- Moving from broad market ideas to specific who-where pairs for outreach.
- Organizing feedback from multiple team members into a single source of truth.
- Setting up a professional discovery dashboard to track validation progress.
How Customer Discovery Process Works
- The skill assesses your current validation stage and runs a diagnostic to check if you are going through the motions.
- It prepares the BEFORE phase by slicing customer segments and designing high-quality, fact-based question scripts.
- It provides a field reference card for the DURING phase to help the human lead keep conversations focused on facts rather than fluff.
- It executes the AFTER phase by analyzing notes for data quality and evaluating commitment signals from the interview.
- It compiles all data into a living discovery dashboard within your workspace to track validated assumptions and next actions.
Customer Discovery Process Setup
To get started with this hub skill, install it via the Openclaw Skills manager along with its core dependencies to enable the full orchestration workflow:
clawhub install bookforge-customer-discovery-process
clawhub install bookforge-conversation-question-designer
clawhub install bookforge-customer-segment-slicer
Customer Discovery Process Data Schema & Taxonomy
The skill organizes discovery data into structured markdown files to ensure a persistent and clear validation record:
| Artifact | Purpose |
|---|---|
discovery-dashboard.md |
Central status view of segments, active learning goals, and conversation logs. |
learning-log.md |
Categorized insights and updated team assumptions derived from conversations. |
question-script.md |
Strategic interview guide based on prioritized risk factors. |
commitment-tracker.md |
Pipeline of prospects categorized by their investment of time, reputation, or money. |
Customer Discovery Process Advanced Features
- Integrated going-through-the-motions diagnostic to identify and fix unproductive meeting patterns early.
- Seamless multi-agent orchestration across specialized Openclaw Skills for deep-dive conversation analysis.
- Automated data classification using the Fact vs. Compliment framework to ensure high data integrity.
- Dynamic commitment currency evaluation to distinguish real earlyvangelists from zombie leads.
SKILL.md
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