A comprehensive framework for establishing Standard Operating Procedures and tracking metrics for professional complaint resolution.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install complaint
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install complaint using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Complaint Handling?
Complaint Handling is a robust framework designed for AI agents to facilitate the systematic resolution of customer grievances. By leveraging this tool within Openclaw Skills, teams can ensure consistent service quality through predefined business goals, core metrics, and clear accountability structures.
The skill focuses on transforming raw complaint data into actionable insights, helping organizations maintain compliance with local regulations while streamlining the communication between stakeholders and technical dashboards.
Complaint Handling Use Cases
- Establishing a Standard Operating Procedure (SOP) for new customer service departments.
- Automating the creation of data dashboards to monitor complaint resolution efficiency.
- Standardizing knowledge base updates after reviewing successful case resolutions.
- Ensuring data privacy and regulatory compliance during customer information processing.
How Complaint Handling Works
- Scope Definition: Identifies business objectives, core metrics, and responsible personnel.
- SOP Creation: Generates standardized operating procedures tailored to the specific business context.
- Data Integration: Connects information sources to building real-time monitoring dashboards.
- Pilot Testing: Executes a small-scale trial to validate the workflow effectiveness.
- Optimization: Performs a post-pilot review to refine the process based on feedback.
- Standardization: Updates the organizational knowledge base with reusable templates and checklists.
Complaint Handling Setup
To integrate this skill into your environment, use the following commands:
# Install the skill via the Openclaw Skills CLI
openclaw install complaint-handling
# Initialize the SOP configuration
openclaw run complaint-handling --init
Complaint Handling Data Schema & Taxonomy
The skill organizes data through a structured taxonomy to ensure consistency across reports:
| Category | Description |
|---|---|
| Main Metrics | Primary KPIs used to measure resolution success and speed. |
| Guardrail Metrics | Secondary indicators to ensure quality is not sacrificed for speed. |
| Reusable Assets | Templates, scripts, checklists, and meeting minute structures. |
| Compliance Data | Records mapping to local regulations and personal information protection protocols. |
Complaint Handling Advanced Features
- Multi-agent support for collaborative complaint resolution across different departments.
- Automated knowledge base synchronization to keep documentation current with recent resolutions.
- Built-in compliance hooks for automated data minimization and privacy verification.
- Customizable reporting cadences for stakeholder transparency within Openclaw Skills.
SKILL.md
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