This skill enables AI agents to automatically generate private Discord ticket channels to handle complex user issues and protect sensitive information.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install create-ticket
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install create-ticket using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Create Discord Ticket Skill?
The Create Discord Ticket Skill is a specialized tool designed for Discord-integrated AI agents to streamline support workflows. It allows the agent to transition a public or standard conversation into a dedicated, private channel (ticket) when an issue requires higher-level intervention or the exchange of sensitive data. This is a critical component for developers using Openclaw Skills who need to maintain security and privacy while resolving technical roadblocks.
By programmatically managing channel permissions, the skill ensures that only the affected user and authorized moderators can access the conversation. This professional approach to issue resolution helps maintain server order while providing a secure environment for deep-dive troubleshooting.
Create Discord Ticket Skill Use Cases
- Automated Repair Failures: Automatically open a ticket when system tools like auto_repair_transaction cannot resolve a stuck transaction.
- Complex Technical Debugging: Escalate issues involving nonce errors or computation result errors that require human oversight.
- Privacy-First Support: Securely request and receive sensitive information such as transaction logs, screenshots, or private account details.
- Manual Intervention Triggers: Provide a seamless hand-off from an AI agent to a human support representative.
How Create Discord Ticket Skill Works
- Failure Detection: The AI agent identifies that an automated solution has failed or that the user's request involves sensitive information.
- User Consent: The agent informs the user that a private channel is being created to protect their privacy and facilitate further help.
- Skill Invocation: The agent calls the skill using the user's Discord metadata (username and ID) and a summary of the issue.
- Secure Channel Provisioning: The skill creates a new private channel within the Discord server and configures specific ACLs (Access Control Lists).
- Notification: The user is pinged or directed to the new private channel to continue the resolution process.
Create Discord Ticket Skill Setup
To deploy this functionality within your Openclaw Skills environment, ensure your bot has the MANAGE_CHANNELS and MANAGE_ROLES permissions enabled in your Discord Developer Portal.
# Add the skill to your agent configuration
openclaw skill add discord-ticket-manager
# Configure your Discord Server (Guild) ID
export DISCORD_GUILD_ID="your_server_id_here"
Create Discord Ticket Skill Data Schema & Taxonomy
The skill utilizes the following data structure to provision and track ticket channels:
| Field | Type | Description |
|---|---|---|
username |
string | The Discord nickname used to label the new channel. |
userId |
string | The unique Discord Snowflake ID used to grant channel access. |
issue |
string | A short code or description (e.g., 'NONCE_ERR') used for internal tracking. |
Create Discord Ticket Skill Advanced Features
- Role-Based Access Control: Automatically includes specific support or developer roles in every newly created ticket.
- Dynamic Channel Naming: Generates descriptive channel names based on the error type for easier administrative oversight.
- Privacy Enforcement: Ensures that the original public conversation remains clean while moving sensitive data to a controlled environment.
- Multi-Agent Support: Compatible with various AI agents operating within the Openclaw Skills ecosystem.
SKILL.md
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