A professional framework for AI agents to manage complaints, disputes, and urgent escalations using standardized protocols.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install emergency-response
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install emergency-response using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Emergency Response Skill?
The Emergency Response skill is a specialized protocol set designed for Openclaw Skills to handle sensitive customer interactions, ranging from minor inquiries to high-risk legal disputes. It provides a structured hierarchy of emergency levels that dictates response times and escalation paths, ensuring that no critical issue goes unaddressed. By implementing this skill, developers can equip their agents with professional communication templates and logical decision-making trees for damage control.
This skill prioritizes emotional management and factual accuracy during the initial phase of any dispute. It standardizes how Openclaw Skills should communicate delays, process refunds, and transition from automated handling to human-in-the-loop intervention for high-priority cases. This ensures brand consistency and reduces the risk of escalating conflicts.
Emergency Response Skill Use Cases
- Automating immediate, empathetic responses to customer complaints.
- Categorizing incoming tickets into four levels of severity for prioritized handling.
- Managing client expectations and communications regarding project deadline delays.
- Evaluating refund requests against standardized criteria to ensure fair outcomes.
- Orchestrating human intervention for legal threats or account security issues.
How Emergency Response Skill Works
- Analyze incoming messages to determine the urgency level from Level 1 (minor) to Level 4 (legal/emergency).
- Execute the initial response protocol to acknowledge the customer's issue and provide a timeline for resolution.
- Conduct a fact-finding investigation to determine the root cause of the complaint or delay.
- Apply decision logic to choose the correct course of action, such as offering a refund or a correction plan.
- Trigger an escalation notification to a human supervisor if the severity reaches Level 3 or higher.
- Document the entire incident lifecycle, including the outcome and lessons learned, to improve future Openclaw Skills performance.
Emergency Response Skill Setup
To integrate this skill into your workflow, follow these steps:
- Define the skill metadata and level definitions in your agent's configuration file.
- Configure your messaging platform hooks to route high-priority alerts to human operators.
- Customize the provided Markdown templates for complaints and delays to match your specific brand voice.
# Example of organizing the skill in your project structure
mkdir -p skills/emergency-response
# Save the protocol and templates into your agent's knowledge base
Emergency Response Skill Data Schema & Taxonomy
The skill organizes incident data using a structured taxonomy to facilitate post-mortem analysis and reporting within Openclaw Skills.
| Attribute | Description |
|---|---|
incident_level |
Severity ranking from 1 (Low) to 4 (Emergency). |
platform_source |
The origin of the dispute (e.g., email, specific marketplace). |
issue_category |
Type of problem (Refund, Delay, Fact-Error, Legal). |
response_log |
Sequential history of all templates and messages sent. |
resolution_status |
Final result (Resolved, Refunded, Escalated). |
prevention_plan |
Steps identified to prevent reoccurrence of the specific issue. |
Emergency Response Skill Advanced Features
- Multi-level escalation triggers that automatically ping human supervisors via dedicated notification formats.
- Refund criteria logic that distinguishes between delivery errors and user environment issues.
- Standardized 'First Action' protocols designed to neutralize emotional escalations.
- Comprehensive incident logging for post-processing and iterative improvement of Openclaw Skills.
- Prohibited action safeguards to prevent the agent from making unauthorized promises or emotional responses.
SKILL.md
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