A comprehensive AI-driven support system for ERPClaw that handles ticketing, SLA tracking, warranty claims, and maintenance scheduling.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install erpclaw-support
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install erpclaw-support using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is ERPClaw Support Manager?
ERPClaw Support is a technical support management extension designed for Openclaw Skills. It allows an AI agent to act as a Support Manager for the AI-native ERPClaw system, overseeing the entire lifecycle of customer issues from initial report to final resolution. By utilizing a local-only SQLite architecture, this skill ensures that sensitive support data and customer interactions remain private and fully offline.
The skill provides a robust framework for managing service level agreements (SLAs), ensuring that response and resolution times are met according to priority. It also integrates maintenance scheduling and warranty claim processing, making it an essential tool for maintaining high customer satisfaction and equipment reliability within the ERPClaw ecosystem.
ERPClaw Support Manager Use Cases
- Tracking and resolving customer bug reports and complaints through automated workflows.
- Defining custom SLAs and monitoring compliance for different priority levels.
- Processing and auditing product warranty claims, including repairs and refunds.
- Scheduling recurring maintenance visits and logging technician observations.
- Generating automated daily and weekly reports for overdue issues and service performance.
How ERPClaw Support Manager Works
- The AI agent activates the skill when it detects triggers related to support, SLAs, or maintenance.
- The agent interacts with the erpclaw-support database using a standardized Python CLI tool.
- Support issues are created and assigned priorities, which automatically link to defined SLA response and resolution targets.
- Every interaction, comment, and status change is recorded in a local SQLite database for a full audit trail.
- Automated cron jobs within Openclaw Skills trigger periodic checks to alert the user about overdue tickets or compliance breaches.
ERPClaw Support Manager Setup
To get started with this skill for Openclaw Skills, ensure the database is initialized:
# Initialize the support database
python3 ~/.openclaw/erpclaw/init_db.py --db-path ~/.openclaw/erpclaw/data.sqlite
# Verify the installation and status
python3 scripts/db_query.py --action status
ERPClaw Support Manager Data Schema & Taxonomy
The skill manages its data through six primary local tables to ensure high performance and privacy:
| Table | Description |
|---|---|
issue |
Stores ticket details, priorities (low to critical), and status (open to closed). |
service_level_agreement |
Contains response and resolution time targets in JSON format. |
issue_comment |
Maintains an audit trail of internal notes and customer communications. |
warranty_claim |
Tracks claims, including item serial numbers and resolution types (repair/refund). |
maintenance_schedule |
Defines frequencies (monthly, annual) for recurring service visits. |
maintenance_visit |
Records specific visit dates, observations, and work completed. |
ERPClaw Support Manager Advanced Features
- SLA Breach Detection: Automatically identifies and flags tickets that exceed defined response or resolution windows.
- Automated Reporting: Built-in cron expressions for daily overdue alerts and weekly SLA performance summaries.
- Offline-First Architecture: Operates entirely without external API calls or telemetry, maintaining data sovereignty.
- Progressive Command Tiers: Offers a range of actions from simple ticketing to complex warranty and maintenance management via Openclaw Skills.
- Naming Series Automation: Automatically generates unique identifiers for issues (ISS-), warranties (WC-), and visits (MV-) using shared libraries.
SKILL.md
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