A professional AI agent providing 24/7 multilingual customer reception, requirement analysis, and automated quotation generation for international trade.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install global-customer-agent
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install global-customer-agent using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Global Customer Agent?
The Global Customer Agent is a specialized tool designed to bridge the gap in cross-border e-commerce and international trade. It functions as a round-the-clock digital receptionist capable of understanding and responding in 36 different languages. By integrating this into your workflow via Openclaw Skills, businesses can ensure that international inquiries are handled with professional terminology and localized cultural nuances, regardless of time zone.
Beyond simple chat, the agent intelligently extracts customer requirements to recommend specific products and check real-time inventory. It excels at turning inquiries into actionable sales by generating detailed, multi-currency quotations that include localized specifications and shipping terms, significantly improving the efficiency of global sales teams.
Global Customer Agent Use Cases
- Handling overnight inquiries from international buyers to ensure zero lead leakage.
- Automating product recommendations for cross-border e-commerce storefronts.
- Generating professional, localized quotations in 36 languages with real-time exchange rates.
- Managing the customer lifecycle from initial inquiry to repeat purchase tracking.
How Global Customer Agent Works
- The agent automatically detects the incoming language and identifies the customer's core intent.
- It extracts key requirement keywords and matches them against the product database and inventory.
- A professional response is formulated using localized expressions and industry-specific terminology.
- For pricing inquiries, it calculates quotes based on current exchange rates and predefined shipping terms (FOB/CIF/EXW).
- All interaction data is logged into a lifecycle management table to facilitate strategic follow-ups by human agents.
Global Customer Agent Setup
To get started with this skill within the Openclaw Skills ecosystem, follow these steps:
# Install the Global Customer Agent skill
openclaw install global-customer-agent
# Configure your primary business languages and product database
openclaw config set-languages --priority "en,es,fr,de"
openclaw config sync-inventory ./products_catalog.csv
Global Customer Agent Data Schema & Taxonomy
The Global Customer Agent organizes interaction data and sales metrics using the following structure:
| Component | Description | Metadata Fields |
|---|---|---|
| Language Support | 36-language recognition engine | ISO Code, Priority (P0-P2), Region |
| Quotation Engine | Automated pricing and terms | Price, MOQ, Incoterms, Timeline |
| Lead Tracking | Customer lifecycle categorization | Status (Potential, Inquiry, Quoted, Closed) |
| Performance | Success and response metrics | Response Time, Accuracy %, Conversion % |
Global Customer Agent Advanced Features
- 7/24 millisecond response time to capture high-intent global traffic.
- Native-level translation of complex technical specifications and industry jargon.
- Multi-currency support with automated exchange rate updates.
- Seamless integration with inventory systems for real-time stock availability checks.
- Automated generation of professional PDF or Markdown quotation sheets via Openclaw Skills.
SKILL.md
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