Efficiently manage Help.Center knowledge bases by creating, updating, and organizing articles directly through the API.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install helpcenter
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install helpcenter using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Help.Center Management?
The Help.Center skill enables developers and content teams to programmatically manage their help center articles using Openclaw Skills. By leveraging the Help.Center API, users can automate the lifecycle of documentation—from searching for existing content and making precise updates to publishing drafts and managing hierarchical categories. This skill is designed to streamline technical writing and knowledge base maintenance, ensuring that your users always have access to the latest product information through a structured and efficient workflow.
Built for speed and precision, this skill ensures that content is formatted using semantic HTML, making articles easier to read for users and more accessible for search engines. Whether you are building a new knowledge base from scratch or maintaining an extensive library of technical docs, the integration with Openclaw Skills provides the tools necessary for professional content management.
Help.Center Management Use Cases
- Automated creation of help articles from product release notes or technical specifications.
- Bulk updating specific documentation sections across multiple articles without manual editing.
- Organizing a knowledge base with hierarchical categories and custom icons for better navigation.
- Managing article drafts and publishing schedules programmatically to align with product launches.
- Searching and retrieving specific documentation content for cross-referencing or auditing.
How Help.Center Management Works
- Authentication is established using a Help.Center API Key and Center ID provided by the user and stored as environment variables.
- The skill performs a search for existing articles to prevent duplicates or identify the correct content ID for modifications.
- Content is fetched or generated as semantic HTML, following specific guidelines for headers, lists, and code blocks.
- Articles are created or updated as drafts via the Help.Center REST API endpoints, ensuring existing content is preserved during updates.
- Once the content is verified, the draft is programmatically published to the live help center upon user request.
Help.Center Management Setup
To begin using this skill with Openclaw Skills, you must obtain your API Key and Center ID from your Help.Center dashboard under Settings > General > API. Ensure your key has the required scopes for reading, writing, and publishing content. Set these as environment variables in your session:
export HC_API_KEY="your_api_key_here"
export HC_CENTER_ID="your_center_id_here"
Help.Center Management Data Schema & Taxonomy
The skill interacts with several core data objects via the Help.Center API. Article content is managed as well-structured HTML, while organization is handled through category IDs.
| Object | Key Attributes | Purpose |
|---|---|---|
| Article | title, html, category_id | The primary documentation entity. |
| Category | name, parent_id, icon | Handles hierarchical organization and navigation. |
| Metadata | seo_title, seo_description | Optimizes article visibility for search engines. |
| Image | url, filename, size | Manages hosted assets within articles. |
| Draft | title, html | Allows for staging changes before going live. |
Help.Center Management Advanced Features
- Hierarchical category management supporting subcategories for complex documentation structures.
- Integrated image uploading with support for major formats including WebP and SVG.
- Precision HTML patching that modifies only specific sections to maintain content integrity.
- Programmatic SEO metadata management for title tags and meta descriptions.
- Automated draft discarding and article duplication for rapid content iteration.
SKILL.md
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