A robust integration for managing Helpwise shared inboxes, conversations, and contacts through a unified automation framework.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install helpwise
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install helpwise using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Helpwise Integration?
Helpwise is a comprehensive help desk and shared inbox platform that allows customer support teams to centralize communications from email, SMS, live chat, and social media. This skill provides a powerful interface to interact with Helpwise data through the Membrane framework, enabling developers to build sophisticated support automations. By leveraging Openclaw Skills, users can bypass the complexities of manual authentication and focus on building logic that improves response times and team efficiency.
The integration handles the heavy lifting of API communication, providing structured access to mailboxes, conversations, and contact records. Whether you are building an AI agent to categorize tickets or a workflow to sync support data with your CRM, this skill serves as the bridge between your logic and the Helpwise ecosystem.
Helpwise Integration Use Cases
- Automatically replying to frequently asked questions in shared mailboxes.
- Categorizing and tagging incoming support tickets based on sentiment or topic.
- Assigning urgent conversations to specific agents or teams based on predefined rules.
- Synchronizing Helpwise contact information with external customer databases.
- Generating internal notes on conversations to provide context for support staff.
How Helpwise Integration Works
- The skill connects to the Helpwise API via the Membrane CLI, which manages the secure storage of credentials and token refreshing.
- Users discover available capabilities by listing actions filtered by specific intents or search terms.
- Pre-built actions are executed using JSON parameters to perform operations like sending replies, closing conversations, or searching for contacts.
- For specialized needs not covered by standard actions, the skill provides a proxy request mechanism that automatically injects the necessary authentication headers.
- All responses are returned in a structured format, making it easy to integrate with other Openclaw Skills in an automated pipeline.
Helpwise Integration Setup
To get started with this skill, first install the Membrane CLI:
npm install -g @membranehq/cli
Log in to your tenant:
membrane login --tenant
Connect your Helpwise account by locating the connector and authorizing access:
# Find the connector ID
membrane search helpwise --elementType=connector --json
# Establish the connection
membrane connect --connectorId=CONNECTOR_ID --json
Helpwise Integration Data Schema & Taxonomy
The skill organizes Helpwise data into several key entities to simplify navigation and management:
| Entity | Description |
|---|---|
| Mailbox | Represents a configured inbox (Email, SMS, Chat, etc.) |
| Conversation | A specific thread or ticket within a mailbox |
| Message | An individual reply or entry within a conversation |
| Contact | Customer identity and metadata associated with interactions |
| Tag | Categorization labels applied to conversations |
| Article | Knowledge base entries for help center management |
Helpwise Integration Advanced Features
- Direct API Proxying: Send raw requests to any Helpwise endpoint while the system handles authentication and credential management automatically.
- Intent Discovery: Find the exact action needed for a task by searching through available actions with natural language intent queries.
- Transparent Auth Refresh: Focus on integration logic without worrying about expired tokens, as the underlying platform manages the entire lifecycle.
- Bulk Operations: Manage multiple conversations or contacts efficiently using structured JSON inputs within the CLI workflow.
SKILL.md
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