A lightweight engineering issue triage skill that converts raw customer support notes into structured, trackable technical records.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install meta-coordinator
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install meta-coordinator using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Meta Coordinator?
Meta Coordinator is a specialized skill designed to bridge the gap between customer support (CS) and engineering teams. It implements a skeleton-first intake process to ensure no critical data is missed, followed by conservative severity routing and ownership recommendations. By standardizing how incidents and bugs are reported, it removes the ambiguity from technical support workflows.
Built for high-reliability environments, this tool ensures that customer-reported incidents, billing delays, and permission propagation issues are handled with durable case tracking. Whether you are using a professional issue tracker like Linear or managing simple log files, this addition to your Openclaw Skills library provides the structure needed for effective lifecycle updates and no-response follow-up handling.
Meta Coordinator Use Cases
- Converting loose customer support notes into structured engineering tickets.
- Triaging high-priority billing and webhook processing incidents.
- Managing entitlement and permission propagation failures across distributed systems.
- Tracking the lifecycle of technical support requests from initial report to resolution.
- Generating follow-up guidance for stalled issues where updates have stopped.
How Meta Coordinator Works
- Build an Issue Skeleton first to capture explicit facts, symptoms, and customer identifiers.
- Summarize and classify the issue into standardized categories like bug, incident, or data issue.
- Apply conservative severity estimation (Low, Medium, High) based on current impact.
- Infer the most likely technical module affected, such as billing-webhook or auth-service.
- Recommend primary and backup owners to ensure clear accountability.
- Transition the issue through a strictly defined state machine: NEW -> TRIAGED -> ASSIGNED -> RESOLVED.
- Monitor for communication gaps and generate explicit follow-up actions if an issue remains quiet.
Meta Coordinator Setup
To integrate Meta Coordinator into your workflow, ensure your environment supports either issue tracker APIs or local file logging.
# Example: Initializing a local log-based tracking system
mkdir -p cases/
touch cases.jsonl
# Configure your AI agent to reference the triage rules
# and module guidance defined in the Meta Coordinator skill.
Meta Coordinator Data Schema & Taxonomy
Meta Coordinator uses a rigorous data schema to maintain technical truth. It supports two primary storage patterns:
| Feature | Issue Tracker (e.g., Linear) | Log-Only (JSONL/Markdown) |
|---|---|---|
| Persistence | Durable collaboration & API sync | Local files (cases.jsonl) |
| State Mapping | Backlog / In Progress / Done | State field in JSON object |
| Visibility | Team-wide visibility | Local developer workflow |
Mandatory Schema Fields:
case_id: Unique identifier for the issue.skeleton: The core facts including Symptom, Scope, and Impact.likely_module: The specific service or microservice identified.primary_owner: The suggested team or engineer responsible for resolution.
Meta Coordinator Advanced Features
- Skeleton-First Rule: Mandatory data structure that prevents guesswork and highlights missing critical information.
- No-Response Handling: Automated logic to request status checks or escalate high-severity issues if activity ceases.
- Conservative Severity Routing: Logic-based guardrails to prevent over-escalation without explicit evidence.
- Dual-Track Persistence: Flexibility to switch between enterprise trackers and lightweight local logging via Openclaw Skills.
SKILL.md
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