A post-purchase operations skill that manages order lifecycles, after-sales triage, and consumer protection deadlines.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install orderkeeper
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install orderkeeper using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is OrderKeeper?
OrderKeeper acts as a dedicated operations layer for the post-purchase phase of the shopping experience. Unlike standard trackers, it focuses on protecting the user from financial or logistical loss after an order has been placed. It specialized in the nuances of mainland China shopping scenarios, providing a structured way to handle missing items, quality issues, and warranty claims through Openclaw Skills.
The skill transforms messy order data into a clean, actionable timeline, identifying the nearest 'risky clock'—such as return windows or price protection deadlines—to ensure users act before losing leverage. It shifts the AI agent from a passive observer to an active after-sales manager that prioritizes evidence collection and strategic communication.
OrderKeeper Use Cases
- Managing refund and exchange windows for damaged or incorrect deliveries.
- Monitoring price protection periods to secure partial refunds after price drops.
- Generating optimized customer service scripts for dispute resolution on shopping platforms.
- Consolidating receipts, warranties, and order outcomes into unified after-sales cards.
- Identifying the critical path for warranty claims based on product symptoms and invoices.
How OrderKeeper Works
- Build a comprehensive timeline by capturing order dates, shipping status, and delivery confirmation.
- Classify the specific post-purchase issue, such as missing items, damage, or invoice discrepancies.
- Analyze the nearest deadline or 'dangerous clock' to determine the urgency of the situation.
- Recommend a strategic move, choosing between refund, replacement, compensation, or observation.
- Prepare a documentation checklist and generate a concise customer service script for the user.
- Generate a final after-sales card that links the order facts, evidence, and outcome for future reference.
OrderKeeper Setup
To deploy OrderKeeper, ensure your agent environment is compatible with Openclaw Skills. You can configure the skill by including the markdown definitions in your agent's knowledge base.
# Initialize the skill within your agent workspace
clawbot add skill orderkeeper
# Ensure reference documents are available in the local path
mkdir -p references/
cp deadline-triage.md support-script-frames.md after-sales-cards.md references/
OrderKeeper Data Schema & Taxonomy
OrderKeeper uses a structured metadata approach to manage order lifecycles and evidence tracking. The data is organized into the following components:
| Component | Description |
|---|---|
| Order Timeline | Chronological log of order placement, shipping, and sign-off events. |
| Risk Metadata | Specific dates for return (7-day), exchange (15-day), and price protection. |
| Evidence Registry | Path references to screenshots, product photos, and chat logs. |
| After-Sales Card | A consolidated record linking the order fact pattern to the final resolution. |
OrderKeeper Advanced Features
- Deadline Triage: Automatically prioritizes actions based on expiring consumer rights windows.
- Evidence-First Logic: Prevents users from losing leverage by prompting for specific photos before product use.
- Script Templates: Context-aware messaging frames for different levels of escalation with sellers.
- Multi-Step Decision Engine: Sophisticated logic to choose between compensation or full return based on user goals.
- Seamless Integration: Designed to work alongside other Openclaw Skills for a full shopping-to-inventory workflow.
SKILL.md
Loading
Related Openclaw Skills
PriceTide
PriceTide is a decisive shopping timing strategist that determines if a current price is a short-term low or if you should wait for better promotion windows.
LinkedIn B2B Buying Signal Detector
An AI-driven sales intelligence tool that monitors LinkedIn hiring signals and growth patterns to identify and score high-intent B2B leads.
High-Intent Lead Sniper
A high-performance sales intelligence skill that detects real-world buying signals to generate hyper-personalized outreach for prospects ready to purchase.
PantryPilot
PantryPilot is an intelligent household replenishment system that transforms shopping habits into an optimized home supply operation across major Chinese commerce platforms.
Dazhuangskill Creator
A specialized meta-skill designed to streamline the creation, modification, evaluation, and packaging of robust Openclaw Skills.
Lobster Attachment Inject
A dynamic content injection system that manages agent skills and metadata as attachments to reduce token overhead and preserve prompt caching.
Featured*
