A powerful integration for OsTicket that enables AI agents to manage help desk tickets, user records, and support workflows programmatically.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install osticket
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install osticket using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is OsTicket?
The OsTicket skill for Openclaw Skills provides a robust bridge between AI agents and the popular open-source ticketing system. It allows developers to automate help desk operations, from tracking customer issues to managing complex ticket threads, all through a standardized interface. By leveraging the Membrane ecosystem, this skill abstracts away the complexities of authentication and API plumbing, providing a secure and scalable way to integrate customer support data into AI-driven workflows.
This integration is designed for businesses that want to enhance their support efficiency using Openclaw Skills. It supports core OsTicket entities such as tickets, threads, users, and organizations, ensuring that your AI agents have full context of the support lifecycle. Whether you are building a custom support bot or automating record-keeping, this skill provides the necessary tools to interact with OsTicket data reliably.
OsTicket Use Cases
- Automating the creation, update, and categorization of support tickets based on incoming customer inquiries.
- Retrieving user and organization metadata to provide personalized context for AI-generated support responses.
- Synchronizing ticket thread data with external databases or communication platforms for better team visibility.
- Searching and filtering historical support records to help agents resolve recurring issues faster via Openclaw Skills.
How OsTicket Works
- Install the Membrane CLI to provide the foundational interface for the integration.
- Authenticate the agent using a secure tenant-based login process that handles all OAuth and API key management server-side.
- Establish a verified connection to your specific OsTicket instance to ensure secure data access.
- Discover relevant actions such as ticket management or user search using natural language intent discovery.
- Execute specific actions or use the built-in proxy to send direct requests to the OsTicket API with automatic header injection and credential refresh.
OsTicket Setup
First, install the CLI globally:
npm install -g @membranehq/cli@latest
Authenticate your agent using the appropriate type for Openclaw Skills:
membrane login --tenant --clientName=openclaw
Finally, connect your OsTicket instance to create a managed connection:
membrane connection ensure "https://your-osticket-domain.com/" --json
OsTicket Data Schema & Taxonomy
| Entity | Description |
|---|---|
| Ticket | The primary record representing a customer support request, including status and priority. |
| Thread | The sequential collection of messages, responses, and internal notes associated with a ticket. |
| User | The profile record for customers or end-users who submit tickets. |
| Organization | A logical grouping of users, typically used to manage support for specific clients or companies. |
OsTicket Advanced Features
- Server-side credential management that eliminates the need for local API keys within Openclaw Skills.
- Intelligent action discovery that uses natural language to map user intents to OsTicket API functions.
- Direct API proxying with automatic transparent credential refresh for advanced or custom endpoints.
- Support for headless environment authentication using manual authorization codes.
SKILL.md
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