A comprehensive AI agent skill designed to deliver enterprise-quality customer support by drafting high-accuracy responses and managing priority queues.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install support
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install support using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Support?
The Support skill is a professional-grade AI agent capability designed to transform customer interactions from simple transactions into relationship-defining moments. By integrating this into your Openclaw Skills workflow, you can ensure that every customer receives a response that is technically accurate, empathetic, and perfectly aligned with your brand voice. The skill focuses on the critical intersection of technical troubleshooting and human communication, allowing support teams and solo founders to provide high-touch service without the overhead of a massive headcount.
Rather than relying on generic canned responses, this skill analyzes the full context of a customer's history, their current emotional state, and the technical specifics of their problem. It assists in separating the cognitive load of problem-solving from the time-consuming task of drafting the perfect response, ensuring that quality never degrades even during peak volume hours or late-night shifts.
Support Use Cases
- Drafting personalized, empathetic responses to frustrated customers to de-escalate tension.
- Triaging high-volume support queues based on urgency, account status, and technical impact.
- Identifying recurring product issues and documentation gaps through automated pattern recognition.
- Maintaining a consistent professional voice across a team of multiple support agents.
- Generating seamless escalation summaries for engineering or product teams when complex bugs are detected.
How Support Works
- The skill ingests the incoming support ticket, analyzing the description, account history, and context clues.
- It performs a sentiment analysis to determine the customer's emotional state and technical proficiency.
- The agent triages the ticket, assigning a priority level based on business impact and urgency.
- It identifies the core issue—distinguishing between bugs, misconfigurations, or feature requests.
- A draft response is generated that follows your specific brand voice and technical guidelines.
- For complex issues, it prepares an internal escalation summary containing all necessary context for the next team.
Support Setup
To get started with the Support skill in your environment, follow these configuration steps:
- Install the skill via the CLI:
openclaw install support
- Define your support voice profile in the configuration file, specifying the level of formality and warmth.
- Connect your primary communication channels (e.g., Zendesk, Intercom, or email aliases).
- Configure escalation triggers to alert specific Slack channels or engineering repos when critical bugs are identified.
Support Data Schema & Taxonomy
The Support skill organizes interaction data to provide both immediate utility and long-term insights via Openclaw Skills:
| Attribute | Description | Data Type |
|---|---|---|
| ticket_context | Full history and metadata of the current customer issue | Object |
| sentiment_score | Calculated emotional state of the customer (1-10) | Integer |
| priority_level | Urgency based on impact and account tier | String |
| pattern_id | Link to recurring issues or known bug reports | UUID |
| draft_response | The AI-generated response tailored to the user's voice | String |
| escalation_path | Designated team or individual for complex handoffs | String |
Support Advanced Features
- Multi-agent support coordination for seamless handoffs between different specialized agents.
- Automated knowledge base drafting based on frequently resolved support patterns.
- Real-time sentiment monitoring to trigger immediate human intervention for high-risk accounts.
- Cross-ticket intelligence to link disparate reports to a single underlying infrastructure event.
- Deep integration with Openclaw Skills for automated follow-ups and feedback loop tracking.
SKILL.md
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