A documentation-first tool to convert support policies and ticket patterns into structured service workflows and agent playbooks.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install support-flow-builder
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install support-flow-builder using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Support Flow Builder?
The Support Flow Builder is a specialized tool within the Openclaw Skills ecosystem designed specifically for CX managers and ecommerce operations teams. It bridges the gap between raw support policies and actionable agent resources by analyzing recurring ticket themes and SLA constraints. This skill allows teams to generate comprehensive support flow maps, macros, and bot-to-human handoff logic without the need for direct live helpdesk integrations.
By leveraging this skill, organizations can ensure their support strategy remains grounded in policy while maintaining high service standards. It provides a structured environment to design refund, return, and escalation workflows, making it an essential addition to any suite of Openclaw Skills focused on operational efficiency and customer satisfaction.
Support Flow Builder Use Cases
- Designing decision trees for complex refund and return processes.
- Generating standardized macros and canned responses for email, chat, and marketplace messaging.
- Creating detailed bot-to-human handoff requirements for payment failure scenarios.
- Auditing current support operations to identify policy gaps or governance risks.
- Standardizing agent playbooks for VIP escalations and delivery delay management.
How Support Flow Builder Works
- The user provides support scenario details, including policy notes, ticket summaries, and channel constraints.
- The skill analyzes the input to identify key decision points, required verification checks, and exception handling logic.
- A core flow is constructed to define clear escalation boundaries and team-specific constraints.
- Agent-facing documentation, including copy-ready macros and bot handoff fields, is generated based on the policy context.
- A final markdown-formatted package is returned for review and implementation by the CX leadership team.
Support Flow Builder Setup
To start utilizing this logic-driven tool within your AI workflow, simply ensure your agent has access to the repository of Openclaw Skills.
# Activation via the Openclaw Skills CLI
openclaw skill:add support-flow-builder
No external helpdesk API keys are required, as the skill operates on a documentation-first model to ensure data privacy and policy safety.
Support Flow Builder Data Schema & Taxonomy
The skill produces a structured Markdown document that organizes CX data into the following taxonomy:
| Section | Content Description |
|---|---|
| Intent Summary | High-level overview of the support scenario and identified goals. |
| Support Flow Map | A logical step-by-step decision tree for the specific workflow. |
| Agent Playbook | Practical instructions for frontline staff handling the specific ticket type. |
| Macros/Responses | Ready-to-use templates for email, chat, or marketplace communication. |
| Bot Handoff | Specific fields and intake questions for automated system escalations. |
| Governance | QA notes and safety markers for sensitive or compensation-heavy cases. |
Support Flow Builder Advanced Features
- Multi-channel tailoring for email, live chat, and marketplace IM platform specifics.
- Dynamic escalation logic based on specific team constraints like refund authority levels or warehouse dependencies.
- Automated identification of knowledge gaps to drive future documentation and FAQ updates.
- Governance-first safety checks that flag high-risk fraud or legal cases for mandatory human review.
- Integration-ready handoff fields designed to be mapped to production bot platforms and CRM systems.
SKILL.md
Loading
Related Openclaw Skills
Repository Architecture Visualizer
Automatically transform any local code repository into an interactive, hierarchical architecture visualization rendered as a portable HTML page.
Payment Route Optimizer
A strategic planning tool for building payment-routing diagnostics, failover policies, and merchant rollout briefs.
SVN Tool
A powerful Subversion version control skill for managing repository operations, branching, and conflict resolution directly through CLI integration.
Upgrade Guard
Upgrade Guard provides a robust safety net for OpenClaw updates by automating backups, validating configurations before restarts, and enabling seamless rollbacks if issues occur.
Chain Reason
Chain Reason is an explicit reasoning trace skill that provides auditable, multi-step logical workflows for complex decision-making and problem-solving.
Algorithm Mentor
A Socratic teaching agent that guides developers through algorithm challenges without giving away answers immediately.
Featured*
