An intelligent template engine designed to batch-produce standardized customer service macros with consistent branding and tone.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install support-macro-crafter
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install support-macro-crafter using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Support Macro Crafter?
Support Macro Crafter is a specialized tool within the Openclaw Skills ecosystem designed to streamline customer service workflows. It empowers support teams by generating structured response templates that include empathy statements, action-oriented sentences, and clear escalation protocols. By leveraging this skill, organizations can ensure a unified brand voice across all support channels while maintaining strict compliance with safety and tone guidelines.
The skill operates with a focus on structural integrity and risk mitigation. It analyzes input parameters such as problem types and brand tone to produce comprehensive drafts. Whether you are building a new support center or optimizing existing macros, this Openclaw Skills addition provides the technical framework to deliver professional, human-centric responses at scale.
Support Macro Crafter Use Cases
- Creating batch customer service response templates for new product launches.
- Standardizing brand tone and empathy statements across a global support team.
- Generating structured escalation paths and boundary definitions for complex support issues.
- Developing risk-aware response drafts that require human-in-the-loop auditing.
How Support Macro Crafter Works
- The skill reorganizes user-provided information (issue type, tone, restrictions) into a formal task brief.
- It identifies any missing information and lists these as items for confirmation rather than hallucinating details.
- A reviewable draft is generated based on standard structural specifications.
- If the environment permits, a Python script is utilized to process inputs and outputs; otherwise, it defaults to internal markdown templates.
- The final output is delivered in a structured format including empathetic, actionable, and boundary-setting components.
Support Macro Crafter Setup
To get started with this skill in your Openclaw Skills environment, ensure you have Python 3 installed. You can run the processing script via the CLI:
# Run the macro generator script
python3 "{baseDir}/scripts/run.py" --input <input_file> --output <output_file>
Ensure your local resources are correctly mapped to {baseDir}/resources/spec.json and {baseDir}/resources/template.md.
Support Macro Crafter Data Schema & Taxonomy
The skill organizes data using a strict taxonomy to ensure consistency across the Openclaw Skills framework:
| File/Resource | Description |
|---|---|
spec.json |
Technical specification and data structure rules. |
template.md |
The core layout for all generated support macros. |
examples/ |
Directory containing sample inputs and outputs for reference. |
smoke-test.md |
Test suite for verifying skill output integrity. |
Support Macro Crafter Advanced Features
- Multi-platform support for Darwin (macOS), Linux, and Win32 environments.
- Automated task brief reconstruction to ensure high-fidelity outputs.
- Support for dry-run scenarios when dealing with external system integrations.
- Built-in safety boundaries that prevent the generation of aggressive or unachievable commitments.
- Direct integration with local Python scripts for advanced batch processing.
SKILL.md
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