A comprehensive integration that allows AI agents to manage Teamwork Desk tickets, customers, and support workflows through a secure CLI interface.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install teamwork-desk
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install teamwork-desk using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Teamwork Desk?
Teamwork Desk is a robust help desk software designed to help businesses manage and respond to customer inquiries efficiently. By utilizing this skill within the Openclaw Skills ecosystem, developers can empower AI agents to organize tickets, automate complex support workflows, and track key metrics.
This integration bridges the gap between raw customer data and actionable AI logic, allowing for the seamless management of help desk operations. It relies on the Membrane framework to handle the heavy lifting of authentication and API connectivity, ensuring that your agents can focus on delivering high-quality support experiences without technical overhead.
Teamwork Desk Use Cases
- Automating the creation of support tickets from diverse communication channels.
- Syncing customer and company data between Teamwork Desk and external CRM systems.
- Providing AI agents with real-time access to ticket history to improve response accuracy.
- Monitoring support inboxes and tagging inquiries based on priority or sentiment.
How Teamwork Desk Works
- The AI agent leverages the Membrane CLI to establish a secure connection with the Teamwork Desk API.
- Authentication is handled server-side, with Openclaw Skills benefiting from Membrane's transparent credential refresh logic.
- The agent queries available actions such as listing tickets or retrieving customer profiles to understand the current support context.
- Standardized actions are executed to create, update, or delete records within the help desk environment.
- For advanced requirements, the skill allows for raw proxy requests to the Teamwork Desk API, ensuring full access to all available endpoints.
Teamwork Desk Setup
To integrate this skill into your workflow using Openclaw Skills, start by installing the necessary CLI tool:
npm install -g @membranehq/cli
Log in to your account to authorize the environment:
membrane login --tenant
Search for the Teamwork Desk connector and establish a new connection:
membrane search teamwork-desk --elementType=connector --json
# Note the connectorId from the output, then run:
membrane connect --connectorId=CONNECTOR_ID --json
Teamwork Desk Data Schema & Taxonomy
The skill manages data through several high-level entities within Teamwork Desk. Most data is exchanged as structured JSON objects for easy integration with Openclaw Skills.
| Entity | Metadata Tracked |
|---|---|
| Tickets | ID, Subject, Status, Priority, Customer ID, Inbox ID |
| Customers | ID, Name, Email, Phone, Company Association |
| Companies | ID, Name, Domain, Industry |
| Inboxes | ID, Name, Type, Mailbox Address |
| Tags | ID, Name, Color, Ticket Association |
Teamwork Desk Advanced Features
- Seamless authentication management that eliminates the need for manual API key handling in agent code.
- Dynamic action discovery allows Openclaw Skills to find the most relevant API endpoints based on natural language intent.
- Built-in pagination and error handling for large-scale data operations like listing all company records.
- Support for custom proxy requests, enabling access to specialized endpoints like SLA events or time tracking.
SKILL.md
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