An advanced integration that allows AI agents to manage support tickets, customers, and help desk workflows via Teamwork Desk and Membrane.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install teamwork-desk-integration
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install teamwork-desk-integration using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Teamwork Desk?
The Teamwork Desk skill for Openclaw Skills provides a high-level interface for interacting with one of the industry's leading help desk platforms. By utilizing the Membrane framework, this skill removes the complexity of manual OAuth flows and credential management, allowing developers to focus on building intelligent support automations. Whether you are managing customer inquiries or organizing support team tasks, this skill ensures that Openclaw Skills can interact with your support data securely and efficiently.
Teamwork Desk Use Cases
- Automating the creation of support tickets from within Openclaw Skills based on user feedback.
- Retrieving customer history and company details to provide context for AI-driven support responses.
- Synchronizing help desk tags and categories across multiple platforms.
- Monitoring SLA events and generating automated reports through Openclaw Skills workflows.
How Teamwork Desk Works
- The agent initializes the environment using the Membrane CLI to handle secure communication.
- Authentication is established via a tenant-based login system compatible with various Openclaw Skills environments.
- A connection is ensured by targeting the specific Teamwork Desk domain, which handles all server-side auth logic.
- Available actions are discovered dynamically using natural language intent searches.
- The agent executes specific actions or sends proxy requests to the Teamwork Desk API to manage support resources.
Teamwork Desk Setup
First, install the Membrane CLI to enable communication between your environment and the API:
npm install -g @membranehq/cli@latest
Next, authenticate your agent session:
membrane login --tenant --clientName=openclaw
Connect to your specific Teamwork Desk instance:
membrane connection ensure "https://www.teamwork.com/desk/" --json
Teamwork Desk Data Schema & Taxonomy
The skill organizes Teamwork Desk data into several primary entities, accessible via pre-built actions:
| Entity | Description |
|---|---|
| Tickets | Support inquiries including replies and status updates |
| Customers | Individual profiles and contact information |
| Companies | Organizational data linked to customers and tickets |
| Inboxes | Mailboxes and communication channels |
| Users | Agents and team members within the help desk |
| Tasks | Actionable items and task lists related to support projects |
Teamwork Desk Advanced Features
- Intent-based action discovery allows Openclaw Skills to find the right tool for any support task using natural language.
- Direct API proxying enables access to any Teamwork Desk endpoint while maintaining automatic authentication headers.
- Headless environment support ensures that Openclaw Skills can be deployed on servers without a graphical interface.
- Automatic credential refreshing prevents workflow interruptions during long-running support automations.
SKILL.md
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