A powerful integration skill for AI agents to manage Tiledesk customer support data, automate chatbot workflows, and access knowledge base items.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install tiledesk
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install tiledesk using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Tiledesk AI Agent Skill?
The Tiledesk skill for Openclaw Skills enables AI agents to interface directly with the Tiledesk customer support platform. By leveraging the Membrane framework, agents can interact with live chat, manage bots, and query knowledge base items without the complexity of manual authentication. This integration ensures that your AI coding agent can build, modify, or maintain customer service workflows efficiently.
This skill eliminates the need for manual API key management by using a centralized connection system. Whether you are updating bot intents or retrieving knowledge base articles, the Tiledesk integration provides a secure and standardized way to extend the capabilities of your AI agents within the Openclaw Skills ecosystem.
Tiledesk AI Agent Skill Use Cases
- Automating responses for Tiledesk chatbots by syncing intents and replies.
- Managing and updating Knowledge Base items programmatically to keep support docs current.
- Integrating Tiledesk data into broader AI-driven customer service dashboards.
- Streamlining the setup of customer support projects for new client environments.
- Performing bulk updates to bot configurations across multiple Tiledesk projects.
How Tiledesk AI Agent Skill Works
- The AI agent authenticates via the Membrane CLI to establish a secure session for Openclaw Skills.
- A connection is established to the Tiledesk project using a normalized domain URL.
- The agent polls the connection status to ensure it reaches a READY state, handling any required user actions like OAuth.
- The agent searches for specific Tiledesk actions (e.g., creating a bot or searching knowledge bases) using natural language intents.
- Commands are executed through the Membrane proxy, which automatically handles authentication headers and token refreshes.
Tiledesk AI Agent Skill Setup
First, install the Membrane CLI to manage your Openclaw Skills:
npm install -g @membranehq/cli@latest
Next, login and specify your agent type:
membrane login --tenant --clientName=openclaw
Create a connection to Tiledesk:
membrane connection ensure "https://tiledesk.com" --json
If the connection is building, wait for it to be ready:
npx @membranehq/cli connection get <id> --wait --json
Tiledesk AI Agent Skill Data Schema & Taxonomy
The Tiledesk skill organizes data around the Project entity. Below is the metadata taxonomy managed by the skill:
| Entity | Components | Description |
|---|---|---|
| Project | Bot, Knowledge Base | The top-level container for all Tiledesk resources. |
| Bot | Intent, Reply | Defines the automated conversational logic. |
| Knowledge Base | KB Item | A collection of articles or data points used for AI training and support. |
| Actions | inputSchema, outputSchema | Metadata defining the parameters and return types for each Tiledesk operation. |
Tiledesk AI Agent Skill Advanced Features
- Natural Language Action Discovery: Find the right Tiledesk tool by describing your intent rather than searching documentation.
- Automated Credential Refresh: Membrane manages OAuth tokens server-side, ensuring long-running Openclaw Skills don't fail due to expired sessions.
- API Proxy Fallback: Directly access any Tiledesk REST endpoint with
membrane requestwhile maintaining automatic header injection. - Machine-Readable JSON Output: All CLI commands support a
--jsonflag for seamless integration into automated CI/CD or agentic pipelines. - Headless Authentication: Supports remote server setups by providing authorization URLs for manual user verification.
SKILL.md
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