Decagon
What is Decagon?
Decagon is an enterprise conversational AI platform for deploying autonomous customer support agents across voice, chat, and email. Its agents use natural-language Agent Operating Procedures (AOPs) to reason through complex customer requests and perform real-world actions such as refunds, account updates, rebooking, and appointment changes. The platform helps teams build, test, optimize, and scale reliable AI agents without requiring an engineering sprint for every update. It also provides integrations, workflow tools, experimentation, testing, analytics, proactive agents, and always-on quality monitoring.
How to use Decagon?
Organizations can request a Decagon demo, connect their support systems through integrations, and define agent behavior using natural-language Agent Operating Procedures. Teams can deploy the agents across voice, chat, and email, configure workflows and actions, test them through simulations, monitor performance, run experiments, and use insights to continuously improve customer support operations.
Decagon's Core Features
Autonomous AI customer support agents
Natural-language Agent Operating Procedures (AOPs)
Omnichannel support across voice, chat, and email
Complex workflow execution and real-world actions
Support tool integrations
AI agent testing and simulations at scale
Live A/B experimentation
Insights and reporting
Voice of the Customer analytics
Always-on AI quality monitoring with Watchtower
AI-powered knowledge suggestions
Proactive outbound agents
Cross-channel customer memory
Brand-customizable voice conversations
Decagon's Use Cases
Automate customer support across voice, chat, and email
Process refunds and update customer accounts
Rebook travel, rental, or service appointments
Resolve complex customer inquiries using natural-language workflows
Deflect routine support requests while maintaining human-like service
Test and optimize AI support agents before and after deployment
Analyze customer conversations to identify support and revenue opportunities
FAQ from Decagon
What is Decagon?
What are Agent Operating Procedures?
Which customer service channels does Decagon support?
Can Decagon agents perform actions beyond answering questions?
Does Decagon provide testing and monitoring tools?
Is Decagon pricing publicly available?
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