OpenPhone VS Decagon
Compare OpenPhone VS Decagon, what is the difference between OpenPhone and Decagon?
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Summarize
OpenPhone summarize
OpenPhone Landing Page
Decagon summarize
Decagon deploys autonomous AI agents for enterprise support across voice, chat, and email. Unlike scripted chatbots, our agents use natural language Agent Operating Procedures to reason through complex queries and execute real-world actions like refunds or account updates. We deliver concierge-level support that feels human. Build, test, and scale enterprise-grade agents without requiring a dedicated engineering sprint for every update.
Decagon Landing Page
Compare Details
OpenPhone details
| Categories | AI Customer Service, AI Agent, AI Call Center, AI Assistant, AI Summarizer, AI Transcription |
| OpenPhone Website | https://www.openphone.com?utm_source=toolify |
| Added Time | April 05 2025 |
| OpenPhone Pricing | -- |
Decagon details
| Categories | AI Customer Service, AI Agent, AI Chatbot |
| Decagon Website | https://decagon.ai?utm_source=toolify |
| Added Time | August 04 2026 |
| Decagon Pricing | -- |
Comparison of usage
How to use OpenPhone?
Sign up for an OpenPhone account, choose a dedicated phone number or port an existing one, and invite your team to collaborate. Use the OpenPhone app on any device to manage calls, texts, and contacts, and integrate with other tools like Zapier, HubSpot, and Salesforce.
How to use Decagon?
Organizations can request a Decagon demo, connect their support systems through integrations, and define agent behavior using natural-language Agent Operating Procedures. Teams can deploy the agents across voice, chat, and email, configure workflows and actions, test them through simulations, monitor performance, run experiments, and use insights to continuously improve customer support operations.
Compare Pros between OpenPhone and Decagon
Core features of OpenPhone
- Collaborative calling and messaging
- AI-powered call summaries and transcripts
- Integrations with popular CRM and business tools
- Sona AI answering agent
- Shared phone numbers for team collaboration
- Call flow builder for customized call routing
Core features of Decagon
- Autonomous AI customer support agents
- Natural-language Agent Operating Procedures (AOPs)
- Omnichannel support across voice, chat, and email
- Complex workflow execution and real-world actions
- Support tool integrations
- AI agent testing and simulations at scale
- Live A/B experimentation
- Insights and reporting
- Voice of the Customer analytics
- Always-on AI quality monitoring with Watchtower
- AI-powered knowledge suggestions
- Proactive outbound agents
- Cross-channel customer memory
- Brand-customizable voice conversations
Compare Use Cases
Use cases for OpenPhone
- Sales teams using OpenPhone to manage customer communications and track interactions.
- Support teams using OpenPhone to provide seamless customer service and resolve issues quickly.
- Recruiting teams using OpenPhone to coordinate interviews and communicate with candidates.
- Small businesses using OpenPhone to establish a professional phone presence and manage customer relationships.
Use cases for Decagon
- Automate customer support across voice, chat, and email
- Process refunds and update customer accounts
- Rebook travel, rental, or service appointments
- Resolve complex customer inquiries using natural-language workflows
- Deflect routine support requests while maintaining human-like service
- Test and optimize AI support agents before and after deployment
- Analyze customer conversations to identify support and revenue opportunities
Different Plan between OpenPhone and Decagon
OpenPhone
$15
The essentials to get you and your team up and running, including a local or toll-free number, calling and messaging to US and Canada, voicemail transcripts, OpenPhone API, and email support. per user per month
$23
For businesses looking for more call handling and automation features, including all Starter features plus call summaries, group calling, ring orders, call transfers, CRM integrations, phone menus, analytics, call recording, and live chat support. per user per month
$35
Boost team efficiency with advanced automations and AI support. Includes all Business features plus AI call tags, conditional call routing (coming soon), dedicated onboarding, and priority support. per user per month
$49
Sona, the always-on AI voice agent, available as an add-on to any plan. Includes 50 calls per month; $0.99 per additional call.
Decagon
Sorry, there are no data
OpenPhone's traffic
OpenPhone is the one with 269.8K monthly visits and 00:01:04 Avg.visit duration. OpenPhone has a Page per visit of 2.88 and a bounce rate of 25.67%.
Visit Over Time
| Monthly Visits | 269.8K |
| Avg·visit Duration | 00:01:04 |
| Page per Visit | 2.88 |
| Bounce Rate | 25.67% |
Decagon's traffic
Decagon is the one with 224.8K monthly visits and 00:02:13 Avg.visit duration. Decagon has a Page per visit of 3.16 and a bounce rate of 43.09%.
Visit Over Time
| Monthly Visits | 224.8K |
| Avg·visit Duration | 00:02:13 |
| Page per Visit | 3.16 |
| Bounce Rate | 43.09% |
Geography
The top 5 countries/regions for OpenPhone are:United States 75.26%, Canada 7.28%, Philippines 4.35%, Pakistan 2.18%, Mexico 2.04%
Top 5 Countries/regions
 | 75.26% |
 | 7.28% |
 | 4.35% |
 | 2.18% |
 | 2.04% |
Geography
The top 5 countries/regions for Decagon are:United States 52.28%, Canada 5.46%, India 3.92%, United Kingdom 2.72%, Brazil 1.70%
Top 5 Countries/regions
| 52.28% |
| 5.46% |
 | 3.92% |
 | 2.72% |
 | 1.70% |
Traffic Sources
The 6 main sources of traffic to OpenPhone are:Direct 55.01%, Referrals 30.79%, Mail 6.51%, vs_sourcesSocialOrganic 3.60%, vs_sourcesSearchOrganic 2.57%, vs_sourcesGenAi 1.03%, vs_sourcesDisplayAds 0.49%, vs_sourcesAffiliate 0.00%, vs_sourcesSearchPaid 0.00%, vs_sourcesSocialPaid 0.00%
Direct | 55.01% |
Referrals | 30.79% |
Mail | 6.51% |
vs_sourcesSocialOrganic | 3.60% |
vs_sourcesSearchOrganic | 2.57% |
vs_sourcesGenAi | 1.03% |
vs_sourcesDisplayAds | 0.49% |
vs_sourcesAffiliate | 0.00% |
vs_sourcesSearchPaid | 0.00% |
vs_sourcesSocialPaid | 0.00% |
Traffic Sources
The 6 main sources of traffic to Decagon are:Direct 46.29%, vs_sourcesSearchOrganic 38.23%, vs_sourcesSearchPaid 5.61%, vs_sourcesSocialOrganic 3.86%, Referrals 3.41%, vs_sourcesGenAi 0.98%, vs_sourcesDisplayAds 0.63%, vs_sourcesSocialPaid 0.49%, Mail 0.49%, vs_sourcesAffiliate 0.00%
Direct | 46.29% |
vs_sourcesSearchOrganic | 38.23% |
vs_sourcesSearchPaid | 5.61% |
vs_sourcesSocialOrganic | 3.86% |
Referrals | 3.41% |
vs_sourcesGenAi | 0.98% |
vs_sourcesDisplayAds | 0.63% |
vs_sourcesSocialPaid | 0.49% |
Mail | 0.49% |
vs_sourcesAffiliate | 0.00% |
Which is better: OpenPhone or Decagon?
OpenPhone might be a bit more popular than Decagon.As you can see, OpenPhone has 269.8K monthly visits, while Decagon has 224.8K monthly visits. So more people choose OpenPhone. So the odds are that people will recommend OpenPhone more on social platforms.
OpenPhone has an Avg.visit duration of 00:01:04, while Decagon has an Avg.visit duration of 00:02:13. Also, OpenPhone has a page per visit of 2.88 and a Bounce Rate of 25.67%. Decagon has a page per visit of 3.16 and a Bounce Rate of 43.09%.
The main users of OpenPhone are United States, Canada, Philippines, Pakistan, Mexico, with the following distribution: 75.26%, 7.28%, 4.35%, 2.18%, 2.04%.
The main users of Decagon are United States, Canada, India, United Kingdom, Brazil, with the following distribution: 52.28%, 5.46%, 3.92%, 2.72%, 1.70%.
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