OpenPhone VS Hiver
Compare OpenPhone VS Hiver, what is the difference between OpenPhone and Hiver?
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Summarize
OpenPhone summarize
OpenPhone Landing Page
Hiver summarize
Hiver Landing Page
Compare Details
OpenPhone details
| Categories | AI Customer Service, AI Agent, AI Call Center, AI Assistant, AI Summarizer, AI Transcription |
| OpenPhone Website | https://www.openphone.com?utm_source=toolify |
| Added Time | April 05 2025 |
| OpenPhone Pricing | -- |
Hiver details
| Categories | AI Customer Service, AI Chatbot |
| Hiver Website | https://hiverhq.com?utm_source=toolify |
| Added Time | June 24 2026 |
| Hiver Pricing | -- |
Comparison of usage
How to use OpenPhone?
Sign up for an OpenPhone account, choose a dedicated phone number or port an existing one, and invite your team to collaborate. Use the OpenPhone app on any device to manage calls, texts, and contacts, and integrate with other tools like Zapier, HubSpot, and Salesforce.
How to use Hiver?
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Compare Pros between OpenPhone and Hiver
Core features of OpenPhone
- Collaborative calling and messaging
- AI-powered call summaries and transcripts
- Integrations with popular CRM and business tools
- Sona AI answering agent
- Shared phone numbers for team collaboration
- Call flow builder for customized call routing
Core features of Hiver
- AI Agents: Most AI in customer support software handles the requests it has seen before. It leaves untouched the ones that are too specific, too cross-functional, or too dependent on external systems to fit a standard pattern. Hiver AI Agents handle those. They independently resolve complex customer conversations end to end, pulling context from multiple systems, executing multi-step workflows, and making judgment calls based on account-specific information. When a request exceeds what an AI Agent can resolve, it hands off the full context to a human so nothing gets repeated and nothing gets lost.
- AI Autopilot: Before an agent opens a ticket, Autopilot has already done the groundwork. It categorises incoming conversations, detects customer sentiment, triggers the right workflows, and assigns to the right support agent. By the time an agent steps in, the ticket is ready to work.
- AI Copilot: Once an agent is in a conversation, Copilot works alongside them. It surfaces relevant context from past interactions and company knowledge, drafts replies based on the full conversation history, and reviews responses for tone and completeness before they go out. For global teams, it handles translation across languages without breaking the flow.
- AI QA: Most teams review a small sample of conversations and make quality decisions based on incomplete data. AI QA changes that. Every agent response is automatically audited against quality parameters you define such as tone, accuracy, completeness, process adherence. Managers get a consistent, data-driven view of where quality is strong, where it is slipping, and which agents need coaching.
- AI Insights: Support leaders spend a lot of time pulling reports to understand what is happening across their operation. AI Insights does that continuously in the background. It surfaces what customers are asking about most, where sentiment is trending, which workflows are creating bottlenecks, and where knowledge gaps are driving repeat escalations. The result is a live view of the operation that tells you where to focus, without anyone having to go looking for it.
Compare Use Cases
Use cases for OpenPhone
- Sales teams using OpenPhone to manage customer communications and track interactions.
- Support teams using OpenPhone to provide seamless customer service and resolve issues quickly.
- Recruiting teams using OpenPhone to coordinate interviews and communicate with candidates.
- Small businesses using OpenPhone to establish a professional phone presence and manage customer relationships.
Use cases for Hiver
- Customer service
- AI email management
- Ticketing
Different Plan between OpenPhone and Hiver
OpenPhone
$15
The essentials to get you and your team up and running, including a local or toll-free number, calling and messaging to US and Canada, voicemail transcripts, OpenPhone API, and email support. per user per month
$23
For businesses looking for more call handling and automation features, including all Starter features plus call summaries, group calling, ring orders, call transfers, CRM integrations, phone menus, analytics, call recording, and live chat support. per user per month
$35
Boost team efficiency with advanced automations and AI support. Includes all Business features plus AI call tags, conditional call routing (coming soon), dedicated onboarding, and priority support. per user per month
$49
Sona, the always-on AI voice agent, available as an add-on to any plan. Includes 50 calls per month; $0.99 per additional call.
Hiver
$25 /user/month
Ideal for small teams to deliver effortless, multi-channel support.
$55 /user/month
For teams looking transform their support with advanced features
$85 /user/month
For teams looking transform their support with advanced features
OpenPhone's traffic
OpenPhone is the one with 269.8K monthly visits and 00:01:04 Avg.visit duration. OpenPhone has a Page per visit of 2.88 and a bounce rate of 25.67%.
Visit Over Time
| Monthly Visits | 269.8K |
| Avg·visit Duration | 00:01:04 |
| Page per Visit | 2.88 |
| Bounce Rate | 25.67% |
Hiver's traffic
Hiver is the one with 154.3K monthly visits and 00:06:58 Avg.visit duration. Hiver has a Page per visit of 10.77 and a bounce rate of 37.82%.
Visit Over Time
| Monthly Visits | 154.3K |
| Avg·visit Duration | 00:06:58 |
| Page per Visit | 10.77 |
| Bounce Rate | 37.82% |
Geography
The top 5 countries/regions for OpenPhone are:United States 75.26%, Canada 7.28%, Philippines 4.35%, Pakistan 2.18%, Mexico 2.04%
Top 5 Countries/regions
 | 75.26% |
 | 7.28% |
 | 4.35% |
 | 2.18% |
 | 2.04% |
Geography
The top 5 countries/regions for Hiver are:United States 48.34%, India 4.80%, Finland 2.68%, Vietnam 2.02%, Germany 1.78%
Top 5 Countries/regions
| 48.34% |
 | 4.80% |
 | 2.68% |
 | 2.02% |
 | 1.78% |
Traffic Sources
The 6 main sources of traffic to OpenPhone are:Direct 55.01%, Referrals 30.79%, Mail 6.51%, vs_sourcesSocialOrganic 3.60%, vs_sourcesSearchOrganic 2.57%, vs_sourcesGenAi 1.03%, vs_sourcesDisplayAds 0.49%, vs_sourcesAffiliate 0.00%, vs_sourcesSearchPaid 0.00%, vs_sourcesSocialPaid 0.00%
Direct | 55.01% |
Referrals | 30.79% |
Mail | 6.51% |
vs_sourcesSocialOrganic | 3.60% |
vs_sourcesSearchOrganic | 2.57% |
vs_sourcesGenAi | 1.03% |
vs_sourcesDisplayAds | 0.49% |
vs_sourcesAffiliate | 0.00% |
vs_sourcesSearchPaid | 0.00% |
vs_sourcesSocialPaid | 0.00% |
Traffic Sources
The 6 main sources of traffic to Hiver are:Direct 54.07%, vs_sourcesSearchOrganic 19.98%, Mail 8.09%, vs_sourcesSocialOrganic 6.50%, Referrals 4.01%, vs_sourcesDisplayAds 2.73%, vs_sourcesSearchPaid 2.52%, vs_sourcesGenAi 1.56%, vs_sourcesAffiliate 0.54%, vs_sourcesSocialPaid 0.00%
Direct | 54.07% |
vs_sourcesSearchOrganic | 19.98% |
Mail | 8.09% |
vs_sourcesSocialOrganic | 6.50% |
Referrals | 4.01% |
vs_sourcesDisplayAds | 2.73% |
vs_sourcesSearchPaid | 2.52% |
vs_sourcesGenAi | 1.56% |
vs_sourcesAffiliate | 0.54% |
vs_sourcesSocialPaid | 0.00% |
Which is better: OpenPhone or Hiver?
OpenPhone might be a bit more popular than Hiver.As you can see, OpenPhone has 269.8K monthly visits, while Hiver has 154.3K monthly visits. So more people choose OpenPhone. So the odds are that people will recommend OpenPhone more on social platforms.
OpenPhone has an Avg.visit duration of 00:01:04, while Hiver has an Avg.visit duration of 00:06:58. Also, OpenPhone has a page per visit of 2.88 and a Bounce Rate of 25.67%. Hiver has a page per visit of 10.77 and a Bounce Rate of 37.82%.
The main users of OpenPhone are United States, Canada, Philippines, Pakistan, Mexico, with the following distribution: 75.26%, 7.28%, 4.35%, 2.18%, 2.04%.
The main users of Hiver are United States, India, Finland, Vietnam, Germany, with the following distribution: 48.34%, 4.80%, 2.68%, 2.02%, 1.78%.
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