Thena VS Hiver
Compare Thena VS Hiver, what is the difference between Thena and Hiver?
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Summarize
Thena summarize
Thena Landing Page
Hiver summarize
Hiver Landing Page
Compare Details
Thena details
| Categories | AI Customer Service, AI Assistant, AI Chatbot, AI Response Generator, AI Workflow, AI Knowledge Base |
| Thena Website | https://thena.ai?utm_source=toolify |
| Added Time | June 20 2025 |
| Thena Pricing | -- |
Hiver details
| Categories | AI Customer Service, AI Chatbot |
| Hiver Website | https://hiverhq.com?utm_source=toolify |
| Added Time | June 24 2026 |
| Hiver Pricing | -- |
Comparison of usage
How to use Thena?
Thena unifies all customer messages into organized tickets from various channels. Users can leverage AI for autonomous support tasks such as responding to customers, applying fields, creating tickets, and escalating issues. The platform allows for automation of workflows by blending human and AI actions, centralizes customer data in accounts, and supports integration with other applications. Teams can organize tickets across multiple boards, set up groups with custom assignment logic, auto-assign tickets, customize fields, define SLAs, and track performance metrics.
How to use Hiver?
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Compare Pros between Thena and Hiver
Core features of Thena
- Omni-channel support (Slack, Discord, Email, MS Teams, Web chat)
- New-gen ticketing with AI + human intelligence
- Autonomous support & service (AI-powered task automation)
- Multi-persona ticketing with customizable boards and role-based controls
- Automated Workflows blending human and AI actions
- Centralized Accounts for customer data
- App integrations and API access
- AI ticket detection, summaries, tagging, assistant, auto-responses, co-pilot
- Enterprise-grade security
- Custom fields, SLA definition, Notifications, Routing
- Knowledge base management
- CSAT collection and tracking
- Performance Insights
Core features of Hiver
- AI Agents: Most AI in customer support software handles the requests it has seen before. It leaves untouched the ones that are too specific, too cross-functional, or too dependent on external systems to fit a standard pattern. Hiver AI Agents handle those. They independently resolve complex customer conversations end to end, pulling context from multiple systems, executing multi-step workflows, and making judgment calls based on account-specific information. When a request exceeds what an AI Agent can resolve, it hands off the full context to a human so nothing gets repeated and nothing gets lost.
- AI Autopilot: Before an agent opens a ticket, Autopilot has already done the groundwork. It categorises incoming conversations, detects customer sentiment, triggers the right workflows, and assigns to the right support agent. By the time an agent steps in, the ticket is ready to work.
- AI Copilot: Once an agent is in a conversation, Copilot works alongside them. It surfaces relevant context from past interactions and company knowledge, drafts replies based on the full conversation history, and reviews responses for tone and completeness before they go out. For global teams, it handles translation across languages without breaking the flow.
- AI QA: Most teams review a small sample of conversations and make quality decisions based on incomplete data. AI QA changes that. Every agent response is automatically audited against quality parameters you define such as tone, accuracy, completeness, process adherence. Managers get a consistent, data-driven view of where quality is strong, where it is slipping, and which agents need coaching.
- AI Insights: Support leaders spend a lot of time pulling reports to understand what is happening across their operation. AI Insights does that continuously in the background. It surfaces what customers are asking about most, where sentiment is trending, which workflows are creating bottlenecks, and where knowledge gaps are driving repeat escalations. The result is a live view of the operation that tells you where to focus, without anyone having to go looking for it.
Compare Use Cases
Use cases for Thena
- Resolving customer support tickets efficiently across multiple communication channels.
- Automating routine support tasks and responses using AI agents.
- Managing and centralizing customer account data for better collaboration.
- Streamlining team processes with customizable ticketing boards and role-based access controls.
- Tracking and managing tickets directly from platforms like Slack and MS Teams.
- Converting emails and web chats into trackable support tickets.
- Collecting and analyzing customer satisfaction (CSAT) feedback.
- Automating repeatable ticket flows and internal collaborations.
Use cases for Hiver
- Customer service
- AI email management
- Ticketing
Different Plan between Thena and Hiver
Thena
$0/user/month
Up to 10 user seats, Up to 1,000 tickets/month, Slack & email, Account management, Up to 2 help centers. Includes AI ticket detection, AI ticket summaries, AI tagging, AI assistant.
$79/user/month
Everything in Free + Web chat, Agent studio, MCP, APIs. Includes AI auto-responses, AI co-pilot, AI powered workflows. Billed annually.
Let's talk
Everything in Standard + AI agent custom deployments, MS Teams, Enterprise APIs, Enterprise security features. Includes Unlimited MCP, Enterprise security, AI agent studio, Enterprise APIs.
Hiver
$25 /user/month
Ideal for small teams to deliver effortless, multi-channel support.
$55 /user/month
For teams looking transform their support with advanced features
$85 /user/month
For teams looking transform their support with advanced features
Thena's traffic
Thena is the one with 15.7K monthly visits and 00:00:22 Avg.visit duration. Thena has a Page per visit of 1.62 and a bounce rate of 44.00%.
Visit Over Time
| Monthly Visits | 15.7K |
| Avg·visit Duration | 00:00:22 |
| Page per Visit | 1.62 |
| Bounce Rate | 44.00% |
Hiver's traffic
Hiver is the one with 218.7K monthly visits and 00:04:41 Avg.visit duration. Hiver has a Page per visit of 9.19 and a bounce rate of 38.34%.
Visit Over Time
| Monthly Visits | 218.7K |
| Avg·visit Duration | 00:04:41 |
| Page per Visit | 9.19 |
| Bounce Rate | 38.34% |
Geography
The top 5 countries/regions for Thena are:United States 45.43%, India 21.90%, United Kingdom 11.82%, Philippines 9.61%, Canada 7.38%
Top 5 Countries/regions
 | 45.43% |
 | 21.90% |
 | 11.82% |
 | 9.61% |
 | 7.38% |
Geography
The top 5 countries/regions for Hiver are:United States 59.55%, India 4.92%, United Kingdom 2.31%, Canada 1.81%, Uzbekistan 1.61%
Top 5 Countries/regions
| 59.55% |
| 4.92% |
| 2.31% |
| 1.81% |
 | 1.61% |
Traffic Sources
The 6 main sources of traffic to Thena are:Direct 39.21%, vs_sourcesSearchOrganic 32.29%, Referrals 10.25%, vs_sourcesSocialOrganic 5.56%, vs_sourcesDisplayAds 3.32%, Mail 3.24%, vs_sourcesAffiliate 2.13%, vs_sourcesGenAi 1.67%, vs_sourcesSearchPaid 1.58%, vs_sourcesSocialPaid 0.75%
Direct | 39.21% |
vs_sourcesSearchOrganic | 32.29% |
Referrals | 10.25% |
vs_sourcesSocialOrganic | 5.56% |
vs_sourcesDisplayAds | 3.32% |
Mail | 3.24% |
vs_sourcesAffiliate | 2.13% |
vs_sourcesGenAi | 1.67% |
vs_sourcesSearchPaid | 1.58% |
vs_sourcesSocialPaid | 0.75% |
Traffic Sources
The 6 main sources of traffic to Hiver are:Direct 63.57%, vs_sourcesSearchOrganic 18.85%, Mail 6.56%, Referrals 4.40%, vs_sourcesSocialOrganic 3.45%, vs_sourcesSearchPaid 1.53%, vs_sourcesGenAi 0.94%, vs_sourcesAffiliate 0.40%, vs_sourcesDisplayAds 0.31%, vs_sourcesSocialPaid 0.00%
Direct | 63.57% |
vs_sourcesSearchOrganic | 18.85% |
Mail | 6.56% |
Referrals | 4.40% |
vs_sourcesSocialOrganic | 3.45% |
vs_sourcesSearchPaid | 1.53% |
vs_sourcesGenAi | 0.94% |
vs_sourcesAffiliate | 0.40% |
vs_sourcesDisplayAds | 0.31% |
vs_sourcesSocialPaid | 0.00% |
Which is better: Thena or Hiver?
Hiver might be a bit more popular than Thena.As you can see, Thena has 15.7K monthly visits, while Hiver has 218.7K monthly visits. So more people choose Hiver. So the odds are that people will recommend Hiver more on social platforms.
Thena has an Avg.visit duration of 00:00:22, while Hiver has an Avg.visit duration of 00:04:41. Also, Thena has a page per visit of 1.62 and a Bounce Rate of 44.00%. Hiver has a page per visit of 9.19 and a Bounce Rate of 38.34%.
The main users of Thena are United States, India, United Kingdom, Philippines, Canada, with the following distribution: 45.43%, 21.90%, 11.82%, 9.61%, 7.38%.
The main users of Hiver are United States, India, United Kingdom, Canada, Uzbekistan, with the following distribution: 59.55%, 4.92%, 2.31%, 1.81%, 1.61%.
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