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Is Kayako down?
Kayako issues reported over the last 24 hours
Check the current server status for Kayako. The graph below shows issues reported over the last 24 hours.
Our Kayako status page shows the latest availability and performance data. We perform continuous, automated health checks to ensure the service is running smoothly.
Kayako Service Status History
A log of recent server status updates, outage events, and scheduled maintenance for Kayako
| Date & Time | Status | Details |
|---|---|---|
| Apr 26, 2026 9:10 PM |
UP
| 200 - OK (13ms) |
| Apr 26, 2026 9:20 PM |
UP
| 200 - OK (1ms) |
| Apr 26, 2026 9:30 PM |
UP
| 200 - OK (5ms) |
| Apr 26, 2026 9:40 PM |
UP
| 200 - OK (7ms) |
| Apr 26, 2026 9:50 PM |
UP
| 200 - OK (3ms) |
Kayako Uptime & Performance
24-Hour Uptime
7-Day Uptime
Avg. Response TimeThe Kayako server status is updated every minute based on our monitoring network's performance data. Our system tracks key metrics like response time and success rate over the past 24 hours to objectively identify potential outages.
Frequently Asked Questions
Why is Kayako not working?
If you're asking 'is Kayako down?', there are two main reasons Kayako is not working for you. First, it could be a widespread Kayako outage or scheduled maintenance. You can verify the current Kayako server status by checking our charts. Second, the problem might be local (a bad internet connection or browser cache).
How do I know if Kayako is down?
The best way to know if Kayako is down is to check this page. Look at our 24-hour graph for a spike in reports, which indicates a confirmed Kayako outage. You can also check our "Service Status History" log for official updates on the current Kayako server status.
If Kayako's website is down, does it mean the whole service is down?
Not always. A modern service has many parts (website, API, etc.). It's possible for Kayako to have a partial Kayako outage (like the API being down) while the main website still works. This can be confusing when you're asking 'is Kayako down?' because part of the service is still operational.
What are the common reasons for a Kayako outage?
A Kayako outage can be caused by many issues: server overloads, database failures, or new software bugs. Sometimes, it's just scheduled maintenance. These are common reasons why Kayako was down in the past. Our monitor tracks the Kayako status regardless of the cause.
What to do when Kayako is inaccessible or not working?
If Kayako is not working or inaccessible, first confirm the Kayako server status on this page. If we show a confirmed Kayako outage, you just have to wait for them to fix it. If our page shows the service is "Up," the issue is likely on your end (see our troubleshooting guide).
How does this down detector check the Kayako status?
Our system checks the Kayako status by automatically "pinging" the Kayako servers every minute. If our checks fail, our graphs will reflect a potential Kayako outage. This is how we provide an instant, objective answer to the question "is Kayako down?"
