An intelligent diagnostic tool that identifies at-risk accounts and provides actionable retention strategies to protect recurring revenue.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install afrexai-churn-analyzer
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install afrexai-churn-analyzer using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Churn Risk Analyzer?
The Churn Risk Analyzer is a specialized framework designed to help customer success and revenue teams identify at-risk accounts before they cancel. By leveraging the analytical power of Openclaw Skills, this tool synthesizes multi-channel data points—including usage trends, support interactions, and billing patterns—to provide a clear, weighted risk score for every customer.
This skill moves teams from reactive crisis management to proactive retention. It goes beyond simple alerts by providing a structured categorization of account health and generating specific, high-impact recommendations to re-engage users and secure renewals.
Churn Risk Analyzer Use Cases
- Conducting quarterly customer success reviews to identify revenue risks.
- Prioritizing daily outreach for account managers based on behavioral signals.
- Identifying expansion and upsell opportunities in high-health accounts.
- Preparing for renewal windows by analyzing champion stability and contract timing.
How Churn Risk Analyzer Works
- Data Acquisition: The agent gathers data from CSV exports, CRM logs, or user descriptions regarding usage, support, and billing.
- Risk Scoring: It applies a weighted framework to signals like usage decline (25%), support spikes (20%), and champion departure (20%).
- Account Categorization: Accounts are assigned a health status ranging from Critical (75-100) to Thriving (0-24).
- Retention Playbooks: The skill generates specific intervention plans, such as executive sponsor calls or roadmap previews.
- Reporting: It outputs a comprehensive retention report including revenue at risk and a 90-day action calendar.
Churn Risk Analyzer Setup
To get started with the Churn Risk Analyzer, ensure your environment is ready to process account data. You can initiate the analysis via your preferred CLI or interface supported by Openclaw Skills.
# Example of initiating a churn analysis session
openclaw run churn-risk-analyzer --data ./customer_usage.csv
For enhanced results, you can pair this with industry-specific context packs to refine the weighting logic based on your specific business model.
Churn Risk Analyzer Data Schema & Taxonomy
The skill organizes customer data into a structured risk matrix. The following taxonomy is used for account evaluation:
| Data Category | Signals Included | Impact Weight |
|---|---|---|
| Usage | Login frequency, feature adoption, API activity | 25% |
| Support | Ticket volume, sentiment analysis, resolution time | 20% |
| Relationship | Key contact (Champion) status, meeting attendance | 30% |
| Financial | Payment history, contract renewal proximity | 25% |
Churn Risk Analyzer Advanced Features
- Automated revenue-at-risk calculations based on current account valuations.
- Multi-signal synthesis that combines qualitative user sentiment with quantitative logs.
- Generation of 30/60/90 day retention calendars with specific owner assignments.
- Integration capabilities with external CRM data exports for bulk account processing using Openclaw Skills.
SKILL.md
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