A powerful customer service integration that enables AI agents to manage conversations and personalize support through the Gladly platform.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install gladly
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install gladly using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Gladly Integration?
The Gladly skill is a specialized Openclaw Skills integration designed for customer service excellence. It allows AI coding agents and automated workflows to interact directly with Gladly, a platform focused on providing a unified, person-centric view of customer interactions. By utilizing this skill, developers can bridge the gap between AI logic and real-world customer support data.
Leveraging the Membrane framework, this skill removes the complexity of authentication and credential management. It provides a structured way to access customer records, conversation histories, and messaging data, ensuring that support teams in retail and e-commerce can deliver high-quality, personalized service through their automated agents.
Gladly Integration Use Cases
- Automating responses to customer inquiries across multiple channels.
- Syncing customer conversation history with internal databases or CRM tools.
- Streamlining retail support workflows by fetching real-time user and message data.
- Building custom AI agents that can proactively manage Gladly records without manual login.
- Executing batch updates on customer profiles or support tickets via CLI.
How Gladly Integration Works
- The agent initializes the Membrane CLI and authenticates the user using Openclaw Skills compatible login methods.
- A connection is established to the Gladly domain, ensuring secure OAuth or API key handling server-side.
- The agent searches for specific actions (like fetching messages or creating customers) using natural language intent via the Membrane registry.
- Actions are executed with JSON parameters, or direct proxy requests are made to the Gladly API for custom endpoints.
- Membrane handles the data transformation and credential refreshing, returning clean JSON outputs to the AI agent.
Gladly Integration Setup
To start using this integration with Openclaw Skills, install the Membrane CLI and authenticate:
npm install -g @membranehq/cli@latest
Next, authenticate your agent (replace <agentType> with openclaw, claude, etc.):
membrane login --tenant --clientName=<agentType>
Connect to your Gladly instance:
membrane connection ensure "https://www.gladly.com/" --json
Gladly Integration Data Schema & Taxonomy
The skill organizes data around Gladly's core hierarchical model. Metadata and responses are returned in machine-readable JSON format.
| Entity | Description |
|---|---|
| Customer | The primary record containing contact info and identity profile |
| Conversation | A collection of interactions across various channels |
| Message | Individual text, email, or chat entries within a conversation |
| User | The support agent or system user interacting with the platform |
Gladly Integration Advanced Features
- Natural Language Intent Discovery: Search for available API actions using plain English descriptions.
- Automatic Credential Refresh: Transparent handling of token expiration without manual intervention.
- Intelligent Polling: Use the
--waitflag to handle asynchronous connection building and client actions. - Headless Authentication: Support for server-side or CLI-only environments via authorization URL flow.
- Proxy Request Engine: Direct access to any Gladly API endpoint with automated header injection.
SKILL.md
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