An automation skill for Freshservice that lets AI agents and developers programmatically manage IT service tickets, assets, and service catalogs.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install oo-freshservice
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install oo-freshservice using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Freshservice Integration Skill?
The Freshservice skill provides developers and AI agents with a streamlined, secure channel to interact with Freshservice ITSM systems. Utilizing the power of OOMOL-connected accounts, this skill abstracts direct REST API integration, allowing users to query, write, and manage support tickets, service catalog requests, and metadata directly. It handles credential injection server-side so developers never expose raw tokens during automation.
As part of the broader ecosystem of Openclaw Skills, this connector simplifies complex IT operations. From setting up simple support bots to building robust automated incident response systems, this skill enables seamless service management operations directly from local environments or containerized environments.
Freshservice Integration Skill Use Cases
- Automating service requests: Automatically raising internal service requests for hardware or software provisioning based on developer actions.
- Incident response and escalation: Triggering critical ticket creation in Freshservice when system monitors detect devops alerts.
- Ticket search and metadata retrieval: Fetching live ticket data and location metadata to update customized administrative dashboards.
- AI-powered IT helpdesk: Empowering LLM agents running via Openclaw Skills to dynamically triage, categorize, and escalate tickets without human intervention.
How Freshservice Integration Skill Works
- Query schema: Run
oo connector schemato inspect the live schema parameters for standard Freshservice actions to prevent syntax errors. - Formulate payload: Construct a JSON payload that conforms exactly to the schema requirements.
- Execute action: Run the desired connector command via OOMOL, allowing server-side credentials to safely authorize the request.
- Handle output: Parse the structural JSON payload returned by the command to proceed with subsequent task operations.
Freshservice Integration Skill Setup
To get started with this skill, install the OOMOL CLI and connect your Freshservice account. This skill integrates natively with Openclaw Skills environments.
First, install the oo command-line tool:
# For macOS / Linux
curl -fsSL https://cli.oomol.com/install.sh | bash
# For Windows PowerShell
irm https://cli.oomol.com/install.ps1 | iex
Next, authenticate your OOMOL account:
oo auth login
Finally, visit your OOMOL console to configure your Freshservice provider using your API key:
https://console.oomol.com/app-connections?provider=freshservice
Freshservice Integration Skill Data Schema & Taxonomy
The Freshservice skill organizes its requests and responses around structured JSON schemas defined directly by the contract commands. This ensures absolute consistency with Openclaw Skills integrations.
Action Schema Specifications
| Action | Type | Key Fields / Inputs |
|---|---|---|
create_service_request |
[write] |
Service catalog item display ID, requested items |
create_ticket |
[write] |
Subject, description, requester details, priority |
get_ticket |
[read] |
Ticket ID, optional include expansions |
list_locations |
[read] |
Location filters, pagination options |
list_service_catalog_items |
[read] |
Item category, catalog search terms |
list_tickets |
[read] |
Date ranges, status filters, tags |
All results return a root JSON object wrapping the payload inside data and tracking metadata inside meta.executionId.
Freshservice Integration Skill Advanced Features
- Automatic credential handling: Eliminates token security overhead by routing credentials server-side.
- Contract schema inspection: Run real-time schema commands on demand to generate authoritative payload templates on the fly.
- Multi-agent automation native: Built to work fluidly within multi-agent Openclaw Skills setups for cascading alerts and automated resolutions.
- Security checks by default: Built-in state warnings distinguish reading data from write and destructive operations to allow strict consent rules.
SKILL.md
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