A diagnostic tool for identifying and resolving connectivity, security policy, and configuration issues within Prisma Access via Strata Cloud Manager.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install prisma-troubleshoot
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install prisma-troubleshoot using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Prisma Access Troubleshooter?
The Prisma Access Troubleshooter is a technical utility designed for network engineers and security administrators to streamline the diagnosis of complex SASE environments. By leveraging Openclaw Skills, this tool automates interactions with the Strata Cloud Manager (SCM) API to investigate GlobalProtect connectivity drops, tunnel instability, and security rule conflicts. It provides a structured approach to cloud security management, ensuring that issues ranging from certificate expirations to BGP route propagation are identified and resolved efficiently.
Prisma Access Troubleshooter Use Cases
- Diagnosing GlobalProtect connectivity drops or portal and gateway authentication failures.
- Auditing security policy rule ordering to resolve traffic matching issues and shadow rules.
- Troubleshooting failed configuration pushes to the Strata Cloud Manager caused by reference errors.
- Monitoring BGP and IPSec tunnel status for Remote Networks or Service Connections.
- Resolving SCM API errors such as authentication timeouts, rate limits, or malformed JSON payloads.
How Prisma Access Troubleshooter Works
- The user provides an issue description or error message to the AI agent.
- The skill authenticates with Strata Cloud Manager using provided OAuth2 credentials.
- It programmatically queries SCM API endpoints to fetch real-time configuration and status data.
- The tool analyzes the diagnostic output against known common causes like MTU issues or DNS failures.
- It generates a comprehensive report with specific remediation steps or API calls to fix the configuration.
Prisma Access Troubleshooter Setup
To utilize this skill within the Openclaw Skills framework, ensure curl is installed and configure the following environment variables:
export SCM_CLIENT_ID="your_client_id"
export SCM_CLIENT_SECRET="your_client_secret"
export SCM_TSG_ID="your_tsg_id"
These credentials allow the skill to securely communicate with your Strata Cloud Manager instance.
Prisma Access Troubleshooter Data Schema & Taxonomy
The skill interacts with the Strata Cloud Manager SSE Config v1 schema. Data is organized by functional modules:
| Module | API Endpoint Path | Purpose |
|---|---|---|
| Connectivity | /sse/config/v1/mobile-agent |
Portal and Gateway status checks |
| Security | /sse/config/v1/security-rules |
Policy auditing and rule ordering |
| Infrastructure | /sse/config/v1/jobs |
Tracking configuration push status |
| Operations | /sse/config/v1/config-versions |
Candidate configuration management |
Prisma Access Troubleshooter Advanced Features
- Support for interactive diagnostic flows that guide users through complex root cause analysis.
- Automated monitoring of SCM push jobs with detailed validation failure reporting.
- Specialized logic for detecting SSL decryption gaps affecting App-ID identification.
- Multi-tenant support via TSG ID filtering for large-scale enterprise deployments.
- Built-in error handling for SCM API rate limiting and gateway timeouts using exponential backoff.
SKILL.md
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