A professional customer service integration for managing support interactions, conversations, and automated workflows via the Membrane ecosystem.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install reamaze
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install reamaze using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Reamaze?
Reamaze is a robust customer service platform built for businesses to manage support interactions across various channels in one centralized location. This skill integrates Reamaze with the Membrane ecosystem, allowing AI agents to perform complex operations on customers, conversations, articles, and workflows. By utilizing this integration within Openclaw Skills, developers can automate the entire lifecycle of a support ticket, from initial ingestion to final resolution, while benefiting from streamlined authentication and secure data handling.
Reamaze Use Cases
- Automating ticket management and conversation replies based on customer intent.
- Synchronizing Reamaze customer profiles with internal CRM or database records.
- Managing FAQ articles and knowledge base categories programmatically.
- Monitoring support performance through automated report generation and tagging workflows.
- Building intelligent bots that can query and update conversation status in real-time.
How Reamaze Works
- The skill utilizes the Membrane CLI to establish a secure bridge between the AI agent and the Reamaze API.
- Authentication is handled server-side via Membrane, removing the need for manual API key management within your Openclaw Skills.
- Developers search for specific business actions (e.g., 'create message' or 'update customer') using natural language intent queries.
- The Membrane proxy executes these actions, managing pagination, data mapping, and error handling automatically.
- Real-time updates and data retrieval are processed through a structured schema, ensuring consistent communication between services.
Reamaze Setup
To get started with this skill, install the Membrane CLI and authenticate your environment:
npm install -g @membranehq/cli@latest
Next, login and specify your agent type to optimize the tooling:
membrane login --tenant --clientName=openclaw
Finally, ensure a connection to your Reamaze instance:
membrane connection ensure "https://www.reamaze.com/" --json
Reamaze Data Schema & Taxonomy
The Reamaze skill organizes data around several core entities and metadata types:
| Entity | Description |
|---|---|
| Customer | Primary record containing contact info and identity data. |
| Conversation | A collection of messages tied to a specific support thread. |
| Article | Knowledge base content used for FAQs and self-service. |
| User | Staff members or support agents managing the platform. |
| Workflow | Automated logic sequences for ticket routing and tagging. |
| Tag | Metadata labels used to categorize conversations and customers. |
Reamaze Advanced Features
- Intent-based Action Discovery: Find the exact tool you need by describing your goal in natural language.
- Automated Credential Refresh: Transparent OAuth and API token management without local secrets.
- Full API Proxy: Send custom requests to any Reamaze endpoint while Membrane injects the correct headers.
- Headless Support: Optimized for server environments with remote authorization flows.
- Pre-built Field Mapping: Built-in handling for complex Reamaze data structures and pagination.
SKILL.md
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