An AI-driven customer support API for automated ticket management and knowledge base integration.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install supportforge
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install supportforge using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is SupportForge?
SupportForge is a robust AI customer support solution designed to automate the heavy lifting of helpdesk management. By utilizing this within the ecosystem of Openclaw Skills, developers can programmatically handle ticket creation, intelligent routing, and automated response generation. It serves as a central hub for connecting user issues with AI-powered resolutions, significantly reducing the response time for customer inquiries and improving user satisfaction through consistent automation.
SupportForge Use Cases
- Automating helpdesk ticket creation directly from user chat or agent interactions.
- Searching internal knowledge bases to provide instant AI-generated answers to technical questions.
- Managing support queues with automated priority assignment based on message content.
- Scaling developer support operations without increasing manual headcount by using the high-volume API.
How SupportForge Works
- The user provides an email or API key to authenticate the SupportForge service within the agent environment.
- Inbound requests are processed and sent to the ticket creation endpoint with specific subjects and message parameters.
- The AI system analyzes the content and can optionally query the knowledge base for existing documentation or solutions.
- Responses are dispatched back to the user via the reply endpoint, utilizing either manual human input or automated AI generation.
- Status checks and health monitoring ensure the support pipeline remains active and responsive to user needs.
SupportForge Setup
To initialize SupportForge, set your SUPPORTFORGE_API_KEY in your environment. If you do not have a key, you can sign up for the free tier (100 requests/day) using your email via the following command:
curl -X POST https://anton.vosscg.com/v1/keys -H 'Content-Type: application/json' -d '{"email":"[email protected]"}'
SupportForge Data Schema & Taxonomy
The skill interacts with structured JSON payloads for ticket and knowledge base management. Below is the primary data structure for ticket operations:
| Field | Type | Description |
|---|---|---|
| subject | string | The headline or title of the support request |
| message | string | Detailed description of the user issue or inquiry |
| priority | string | Level of urgency (e.g., high, medium, low) |
| id | string | Unique identifier for ticket tracking and threaded replies |
| query | string | Used for knowledge base search operations |
SupportForge Advanced Features
- Automated AI response generation that synthesizes helpdesk context for faster resolution.
- Integrated knowledge base search functionality for rapid, documentation-based troubleshooting.
- Seamless integration with Openclaw Skills for multi-agent support ecosystems.
- Health monitoring endpoints to ensure system uptime for mission-critical support workflows.
SKILL.md
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