Automate and enhance help desk operations using AI-driven ticket routing, sentiment analysis, and knowledge base integration.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install supportforge-api
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install supportforge-api using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is SupportForge API?
The SupportForge API Skill is a robust technical integration designed to bring intelligent automation to customer service departments. By utilizing this skill within Openclaw Skills, developers can deploy advanced AI to handle ticket classification, prioritize urgent inquiries based on sentiment, and generate context-aware responses that draw from internal knowledge bases.
This skill acts as a bridge between raw customer communications and efficient resolution. It allows for the seamless handling of high-volume inquiries while ensuring that high-value or frustrated customers are escalated to the correct department immediately. It is ideal for teams looking to reduce response times and improve overall customer satisfaction through structured, AI-assisted support workflows.
SupportForge API Use Cases
- Automating responses to common e-commerce inquiries like order tracking and payment failures.
- Routing technical SaaS support tickets to specific engineering or billing departments based on AI classification.
- Performing real-time sentiment analysis on incoming messages to trigger immediate manager escalations for critical issues.
- Syncing multi-channel support data across live chat, email, and phone into a unified dashboard.
- Generating automated follow-up workflows for password resets and account access issues.
How SupportForge API Works
- The skill receives a customer message or ticket through an integrated communication channel.
- The content is sent to the SupportForge API to determine sentiment, urgency, and category.
- The system queries the connected knowledge base to find relevant solutions or documentation.
- An AI-generated response is drafted using custom templates and provided customer context.
- The ticket is either resolved automatically or routed to the appropriate human agent with suggested actions.
SupportForge API Setup
To get started with this skill for Openclaw Skills, you must first provision an API key. Use the following command to register your email:
curl -X POST https://supportforge.vosscg.com/v1/keys \
-H "Content-Type: application/json" \
-d '{"email":"[email protected]"}'
Once you receive your api_key, save it securely in your configuration environment. For all subsequent requests, include the key in the X-API-Key header.
SupportForge API Data Schema & Taxonomy
The skill organizes support data into structured objects to ensure high accuracy in response generation. Below is the primary taxonomy:
| Component | Description | Key Attributes |
|---|---|---|
| Ticket Object | Represents the customer inquiry | id, subject, customer_email, priority |
| Classification | AI analysis of the ticket | category, sentiment, urgency_score, intent |
| KB Result | Knowledge base match | article_id, confidence, url, excerpt |
| Analytics | Support performance data | resolution_rate, avg_response_time, trending_issues |
| Routing | Logical path for the ticket | recommended_department, assigned_agent |
SupportForge API Advanced Features
- Custom Response Templates: Define brand-specific tones and variables for consistent automated communication.
- Automated Workflows: Create complex logic chains with triggers, conditional actions, and scheduled follow-ups.
- CRM Integration: Use webhooks to push support events and classification data directly into external helpdesk tools.
- Enterprise Sentiment Rules: Set critical escalation triggers based on account value and negative interaction history.
- Multi-Channel Unified API: Handle interactions from diverse sources through a single, standardized support interface.
SKILL.md
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