A powerful integration that connects Zoho Desk with OpenClaw to ingest historical tickets and automate the generation of support draft replies.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install zoho-support-claw
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install zoho-support-claw using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Zoho Support Integration?
The Zoho Support skill is designed to streamline customer service operations by bridging Zoho Desk with the OpenClaw ecosystem. By leveraging Openclaw Skills, this tool allows developers and support teams to fetch historical ticket data, generate local embeddings for semantic search, and provide AI-driven insights into open queries. This integration transforms how teams interact with support platforms by automating the heavy lifting of context gathering and response drafting.
Zoho Support Integration Use Cases
- Synchronizing historical Zoho Desk tickets to build a local knowledge base.
- Analyzing open support tickets to identify customer pain points automatically.
- Generating intelligent draft replies based on past ticket resolutions and embeddings.
- Improving response times by providing agents with AI-assisted context within the Openclaw Skills framework.
How Zoho Support Integration Works
- Configuration: The skill authenticates with Zoho Desk and OpenAI using secure environment variables.
- Ingestion: The ingest command fetches historical data and creates local embeddings to ensure the AI has context of previous resolutions.
- Analysis: The analysis engine scans current open tickets within Zoho Desk.
- Drafting: Using the ingested history and current ticket data, the skill proposes high-quality draft replies via Openclaw Skills.
Zoho Support Integration Setup
To get started with this skill, follow these installation and configuration steps:
# Install via clawhub or copy to your workspace
# Then install dependencies
npm install
Create a .env file in your root directory and add your credentials:
ZOHO_TOKEN=your_zoho_desk_token
OPENAI_API_KEY=your_openai_api_key
Run the historical data ingestion:
npm run ingest
Analyze current tickets and generate drafts:
npm run analyse
Zoho Support Integration Data Schema & Taxonomy
The Zoho Support skill manages data through a local-first approach to ensure performance and privacy within the Openclaw Skills environment:
| Component | Format | Description |
|---|---|---|
| Historical Tickets | Local Embeddings | Vectorized data stored locally for semantic retrieval. |
| Configuration | .env File | Secure storage for API tokens and environment-specific keys. |
| Commands | CommonJS | Scripted tasks for ingestion and analysis of Zoho Desk data. |
Zoho Support Integration Advanced Features
- Bulk ingestion of historical support data for comprehensive training context.
- Localized embedding storage to maintain data privacy while using Openclaw Skills.
- Seamless analysis of open ticket queues to prioritize and draft responses.
- Extensible CommonJS architecture allowing for custom modifications to the reply logic.
SKILL.md
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