Ferndesk
What is Ferndesk?
Ferndesk is a complete help center for software teams, paired with Fern, an AI agent that checks help articles against a product, identifies outdated information, and drafts corrections. It connects to sources such as code repositories, product interfaces, and support tools to help keep documentation accurate as products change. Ferndesk also provides a public or private help center, AI-powered customer answers, an in-app widget, API documentation, translations, analytics, and migration tools.
How to use Ferndesk?
Start a free trial, connect your codebase, product, and support tools, then import or create help articles. Fern checks articles against product changes and drafts proposed updates for your review. Approve changes before publishing, and use Ferndesk’s help center, widget, AI conversations, and analytics to support customers.
Ferndesk's Core Features
AI agent verifies help articles against code and the live product, and drafts corrections
Automatic documentation drafts from pull requests and product releases
Scheduled audits and automated screenshots to catch stale documentation
Help center with custom domain or subfolder hosting and unlimited articles
AI conversations based on verified documentation
In-app self-service widget with search, articles, and AI chat
OpenAPI documentation with an interactive try-it playground
Private and authenticated help centers
AI translations and multilingual help centers
Search, missed-search, answer-failure, and feedback analytics
Migration tools that preserve URLs and bring over articles and images
API and MCP access
Ferndesk's Use Cases
Keep customer help articles accurate as software features and interfaces change
Draft documentation for releases from pull requests
Provide customers with AI answers grounded in verified help articles
Offer searchable self-service support through a website or in-app widget
Migrate an existing help center while preserving URLs and redirects
Identify content gaps using search and failed-answer analytics
Publish multilingual documentation for customers in different regions
FAQ from Ferndesk
What does it mean for Fern to verify an article?
Does Fern publish updates automatically?
Can Ferndesk maintain articles in my existing help center?
How much does the Pro plan cost?
Is there a free trial?
What is included in the Pro plan?
Does Ferndesk support enterprise security features?
Ferndesk Reviews (0)
Ferndesk Pricing
Pro
$149 per month or $1,490 per year
One plan with help center and AI documentation features. Includes five seats, five languages, and 1,000 AI conversations per month. Seven-day free trial available.
Early-stage Pro
$75 per month for the first year
Full Pro plan for eligible bootstrapped or pre-seed teams under $1 million ARR and with fewer than 10 people. The annual upfront price is $745. Standard pricing applies from month 13.
Enterprise
From $399 per month
Everything in Pro with higher limits, SAML SSO, SCIM provisioning, 2,500 conversations per month, custom integrations, priority support, white-glove onboarding, and enterprise security provisions.
Analytic of Ferndesk
Ferndesk Website Traffic Analysis
Geography
Top 5 Regions
Ferndesk Launch embeds
Use website badges to drive support from your community for your Toolify Launch. They're easy to embed on your homepage or footer.
Alternative of Ferndesk
Social Listening