Giga
What is Giga?
Giga provides enterprise AI agents for customer support across voice, chat, and email. Its agents handle complex customer conversations, complete requests, follow up when needed, and pursue relevant sales opportunities. The platform lets teams configure agent policies, knowledge, and tools, trace performance metrics back to conversations, and work with Scout to identify and test improvements. Giga also offers tools for building multimodal agents, operating them from a CLI, and executing workflows in browser-based systems without APIs.
How to use Giga?
Request a demo or enter a work email to explore a personalized page and see what Giga agents could resolve. Configure agents with policies, knowledge, and tools using Agent Canvas. Use the platform to observe outcomes, connect metrics to conversations, and identify improvements with Scout.
Giga's Core Features
AI agents resolve complex customer support conversations across voice, chat, and email
Agent Canvas configures agents with policies, knowledge, and tools
Outcome monitoring connects performance metrics to the conversations behind them
Scout helps teams find and test agent improvements
Browser Agent executes workflows in browser-based systems without APIs
Scheduled callbacks let voice agents arrange and place callbacks
Giga's Use Cases
Resolve delivery issues and reduce escalations for a delivery platform
Handle banking account servicing, card support, and fraud intake
Automate order tracking, returns, refunds, and delivery questions for retailers
Support appointment scheduling, patient access, and coverage questions in healthcare
Manage reservations, booking changes, and guest requests in hospitality
Respond to technical support, account access, and billing questions for technology companies
FAQ from Giga
Which customer support channels does Giga support?
What can Giga's agents do?
How can teams improve agent performance?
Can Giga automate workflows in systems without APIs?
Does Giga provide scheduled callbacks?
Does Giga publish its pricing?
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