We help you enable AI-driven e-commerce on your WhatsApp business account. We will train AI models on your store information and product inventory and provide an OMS to manage your incoming orders.

Do I need a WhatsApp Business Account number?

Yes, however if you don't have one already, we work with India's leading WABA business partners and can guide you through it.

What kind of business would need this?

Our base product includes most pre-built functionality for end to end e-commerce on WhatsApp. Most kirana stores, restaurants and cafes and general retail outlets can go live out of the box. We also work with D2C brands, hyper-local retail chains, pharmacies and diagnostic centers on customized user journeys.

How do I collect payments from customers?

Once your customer confirms an order, we send her a payment link, all within WhatsApp. Once payment is collected, we push the order to your backend and track it until completion. As soon as customer confirms order is received, we credit your bank account. All of this happens seamlessly and will be managed by us. You will have detailed reports on orders and payments available on app / web console.

How do I deliver the incoming orders?

If your business needs logistics support for fulfillment of orders, we work with leading 3PL aggregators that can help set that up. However, if you have your own delivery riders, we provide an app to send fulfillment updates till order completion.

What if a customer wants to cancel?

We implement your cancellation policy, hence we only allow it, if you choose to. Most F&B orders are non-cancellable.

What about customer refunds?

If you run out of stock and choose to cancel an order we instantly refund the customer the entire money back.

InstaStack: AI SaaS e-commerce platform for businesses to enable instant commerce on WhatsApp.

Name: InstaStack
Rating: 5 (90 reviews)
Author: toolify

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Introduction:

AI SaaS e-commerce platform for businesses to enable instant commerce on WhatsApp.

Added on:

Mar 04 2025

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InstaStack Product Information

What is InstaStack?

InstaStack offers an AI SaaS e-commerce platform for businesses to enable instant commerce on WhatsApp. It provides a ready-to-use AI eCommerce stack for merchants to start business on WhatsApp, including features like AI-driven product browsing, order placement via natural conversation, rich media product details, AI shopping cart, real-time payments, and order tracking.

How to use InstaStack?

Register on the InstaStack website, connect your WhatsApp Business Account, train the AI model on your product catalog, and start selling on WhatsApp using conversational commerce. Customers can browse products, place orders, and make payments directly within WhatsApp.

InstaStack's Core Features

AI-powered product discovery via natural conversation

AI Shopping Cart

Real-time Payment Collection

Order Management System (OMS)

AI Customer Support

Customized User Journeys

Intelligent Language Detection (supports multiple Indian languages)

InstaStack's Use Cases

Enabling e-commerce for retail stores and D2C brands on WhatsApp

Providing AI-driven customer support on WhatsApp

Collecting payments and managing orders directly within WhatsApp

Creating personalized shopping experiences for customers on WhatsApp

FAQ from InstaStack

How does this work?
Do I need a WhatsApp Business Account number?
What kind of business would need this?
How do I collect payments from customers?
How do I deliver the incoming orders?
What if a customer wants to cancel?
What about customer refunds?

InstaStack Support Email & Customer service contact & Refund contact etc.

Here is the InstaStack support email for customer service: . More Contact, visit the contact us page(https://instastack.io/contact-us)
InstaStack Company

InstaStack Company name: Just InstaStack Technology Pvt. Ltd. .
InstaStack Sign up

InstaStack Sign up Link: https://instastack.io/ondc-online-registration

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InstaStack Reviews (0)

5 point out of 5 point

InstaStack Pricing

Startup Plan

₹ 4990 /Year

Upto 1000 Products, Upto 5000 Conversations / month, AI Shopping Cart, Real-time Payment Collection, OMS - Web / Mobile App, AI Customer Support, Customized User Journeys, Advanced Marketing Tools, ERP Integration

Pro Business

₹ 9990 /Year

Upto 10000 Products, Upto 10000 Conversations / month, AI Shopping Cart, Real-time Payment Collection, OMS - Web / Mobile App, AI Customer Support, Customized User Journeys, Advanced Marketing Tools, ERP Integration

Enterprise Plan

Contact Sales

Unlimited Products, Unlimited Conversations / month, AI Shopping Cart, Real-time Payment Collection, OMS - Web / Mobile App, AI Customer Support, Customized User Journeys, Advanced Marketing Tools, ERP Integration

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