How is Koji different from a survey?

A survey collects answers, while Koji conducts AI-led conversations that ask follow-up questions and capture the reasoning behind each response at scale.

What types of interviews does Koji support?

Koji supports AI-moderated text, voice, and phone interviews. Voice interviews can use a selection of expressive voices suited to the audience and study.

How does Koji charge for conversations?

A chat interview costs 1 credit and a voice interview costs 3 credits. Only conversations scoring 3 or higher out of 5 for relevance, depth, and coverage consume credits.

What are Koji's pricing plans?

The Insights plan costs €29 per month and includes 29 credits. The Interviews plan costs €79 per month and includes 79 credits. Enterprise starts at €500 per month with custom credit volumes and negotiated rates.

Can I recruit my own participants?

Yes. You can share an interview link, embed interviews on your website, import contacts on the Interviews plan, or use Koji's global panel of more than 7 million participants.

Which languages does Koji support?

Koji supports interviews in more than 30 languages, allowing participants to respond in their own language with native phrasing and accents.

Can I export my research data?

Yes. Depending on the plan, Koji supports CSV, JSON, transcripts, reports, API access, and MCP integrations.

Is Koji's customer data secure?

Koji states that it is GDPR compliant, supports EU and US data residency options, encrypts data in transit and at rest, and never uses customer data to train AI models. Enterprise plans add controls such as SSO, SCIM, audit logs, and isolated databases.

Do unused credits roll over?

Monthly plan credits expire 30 days after allocation. Purchased top-up credits are valid for 12 months, while Enterprise customers can negotiate rollover periods of up to 12 months.

Can I cancel or change my Koji plan?

Yes. Plans can be upgraded, downgraded, or canceled at any time from the billing page. Upgrades apply immediately with prorated billing, while downgrades take effect at the end of the billing period.

Koji: AI-powered customer interviews and research insights at scale

Name: Koji
Rating: 5 (79 reviews)
Author: toolify

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Introduction:

AI-powered customer interviews and research insights at scale

Added on:

Aug 03 2026

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Koji Product Information

What is Koji?

Koji is an AI-native customer research platform that conducts moderated interviews through voice, chat, or phone. It combines the reach and structure of surveys with the depth of qualitative interviews by adapting questions, asking follow-ups, analyzing responses, identifying themes and sentiment, and generating traceable, decision-ready reports. Koji supports multilingual research, participant recruitment, study design, exports, APIs, and enterprise security controls.

How to use Koji?

Create a study from a research goal or existing survey, define the target participants and interview questions, then collect responses through a shared link, website embed, managed panel, or enterprise outbound calls. Koji conducts AI-moderated voice or text interviews, adapts its follow-up questions, and analyzes the responses into themes, sentiment, quotes, and reports. Users can review supporting transcripts, export results, or connect Koji to other tools through its API or MCP server.

Koji's Core Features

AI-moderated voice, chat, and phone interviews

Adaptive follow-up questions that explore the reasons behind responses

Automated thematic analysis, sentiment analysis, and research reports

Multilingual interviews in more than 30 languages

Study design assistant for research objectives and interview guides

Participant recruitment through shared links, website embeds, and a global panel

Traceable insights linked to supporting interview quotes

Structured and open-ended questions, including scales and choice questions

CSV, JSON, transcript, and report exports

API and MCP integrations

Team workspaces and enterprise collaboration controls

GDPR compliance, EU data residency, PII redaction, and no training on customer data

Koji's Use Cases

Conduct large-scale customer satisfaction and experience research

Understand why customers adopt, reject, or cancel a product

Identify onboarding and product usability problems

Evaluate product launches, rollouts, and feature adoption

Analyze renewal risks and customer expansion opportunities

Replace or supplement surveys with deeper AI-led interviews

Run multilingual market research across multiple regions

Generate decision-ready reports from customer conversations

Collect user feedback for product discovery and roadmap planning

#10

Conduct brand, marketing, and concept research

FAQ from Koji

How is Koji different from a survey?
What types of interviews does Koji support?
How does Koji charge for conversations?
What are Koji's pricing plans?
Can I recruit my own participants?
Which languages does Koji support?
Can I export my research data?
Is Koji's customer data secure?
Do unused credits roll over?
Can I cancel or change my Koji plan?

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Koji Reviews (0)

5 point out of 5 point

Koji Pricing

Insights

€29 per month

Includes 29 credits per month, up to 5 active studies, voice interviews, multilingual interviews, aggregated insights, sentiment analysis, branded intake forms, website embeds, CSV export, public reports, and email support. Additional credits cost €1 each.

Interviews

€79 per month

Includes 79 credits per month and unlimited studies. Includes everything in Insights, plus social previews, contact importing, API access, MCP server access, JSON export, and priority support. Additional credits cost €1 each.

Enterprise

From €500 per month

Custom credit volume, negotiated rates, unlimited studies, outbound calls, participant management, SMS and email communication, team spaces, isolated databases, whitelabeling, custom domains, surveys, automated research reports, custom workflows, SSO/SAML, audit logs, custom MCP integrations, and dedicated customer success.

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