Omnichat

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Introduction:
Omnichannel chat commerce platform for customer service, marketing, and sales.
Added on:
Apr 08 2025
Monthly Visitors:
564.9K
Social & Email:
Omnichat Product Information

What is Omnichat?

Omnichat is Asia's premier omnichannel chat commerce platform. It integrates WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, and Website Live Chat to meet customer service, marketing, and sales needs in one stop. Trusted by over 5,000 brands worldwide, Omnichat offers advanced conversational commerce solutions with enhanced efficiency, user behaviour analysis and remarketing strategy development, thus creating 5x conversion rate. It provides an AI Omnichannel Customer Experience Platform that transforms marketing, sales & support by unifying customer interactions and data across all channels with AI-powered conversational suite — delivering personalised experiences with 5x higher conversions.

How to use Omnichat?

Integrate Omnichat with your existing platforms and channels (WhatsApp, FB, IG, LINE, WeChat, Website Live Chat). Use the platform to manage customer interactions, automate marketing campaigns, track sales performance, and leverage AI for personalized experiences.

Omnichat's Core Features

Omnichannel Integration

AI-Powered Marketing Automation

AI-Enhanced Sales Conversion

Social CDP

AI Agents (Customer Service, Smart Shopping, Marketing Campaign, Customer Loyalty, Intelligent Booking, Custom AI)

Omnichat's Use Cases

#1

Sa Sa: Achieved 400% YoY growth in website sales by strategically deploying Chat Commerce.

#2

Benefit Cosmetics: Increased booking rate by 30% by offering online reservations through messaging apps.

#3

Timberland: Reached a 7x conversion rate by directing online visitors to salespeople at physical stores.

#4

FILA: Website conversion jumped by 3.5 times by adopting Omnichat’s chat commerce solutions.

#5

OSIM: Achieved omni-channel retailing and 30% of conversion rate by introducing ‘Online-merge-Offline’ (OMO) sales feature.

#6

Eu Yan Sang: Increased Gross Merchandise Volume (GMV) by 10 times by adopting a new retail approach ‘Online-merge-Offline’.

#7

Lukfook Jewellery: Delivers a seamless and personalised shopping experience with warmth by automatically diverting online customers’ enquiries to its jewellery consultants via WhatsApp Business.

#8

Kidsland: Earned $600k revenue in 2 weeks by introducing Omnichat’s OMO solution to provide personalised service.

#9

Venchi: Increased click rate by 5x and achieved sales by 2x in VIP Week by leveraging WhatsApp Chat Commerce.

FAQ from Omnichat

What platforms does Omnichat integrate with?

What solutions does Omnichat offer?

What features does Omnichat provide?

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Analytic of Omnichat

Omnichat Website Traffic Analysis

Visit Over Time

Monthly Visits
564.9K
Avg.Visit Duration
00:00:57
Page per Visit
2.37
Bounce Rate
27.71%
Jan 2025 - Jun 2026 All Traffic

Geography

Top 5 Regions

Taiwan, China
55.62%
Hong Kong, China
10.83%
Singapore
5.67%
United States
3.16%
India
1.91%
Jan 2025 - Jun 2026 Desktop Only

Traffic Sources

Direct
64.09%
SocialOrganic
12.17%
SearchOrganic
10.20%
SocialPaid
3.66%
Referrals
3.26%
SearchPaid
2.86%
DisplayAds
1.76%
Mail
1.27%
Affiliate
0.40%
GenAi
0.35%
Jan 2025 - Jun 2026 Worldwide Desktop Only

Top Keywords

Keyword
Traffic
Cost Per Click
omnichat
18.4K
$ 1.03
wechat web
57.5K
$ 1.60
whatsapp网页版
196.6K
omni ai
47.0K
$ 4.18
omichat
--
$ 0.97

Social Listening

Omnichat Launch embeds

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Omnichat: Omnichannel chat commerce platform for customer service, marketing, and sales.
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